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Administrative Assistant Customer Service

Brampton, ON, Canada
November 23, 2018

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** ****** **** ********, ********, L6V 4S9







Fit for the team

Time Management


. 2+ of experience in Administrative Assistant

. Strong background in administrative assistant duties.

. Proven skills in managing and organizing information and communication.

. Demonstrates positive attitude and behavior and team work.

. Willing to learn and participate in projects and tasks.



Optima Communications, Toronto 2018, October- Present

. Address customer service inquiries in a timely and accurate fashion.

. Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.

. Properly directed inbound calls in phones to improve call flow.

. Made reasonable procedure exceptions to accommodate unusual customer flow.

. Collected customer feedback and made process changes to exceed customer satisfaction goals.

. Demonstrated mastery of customer service call script within specified timeframes.

Receptionist, Front desk 2014-2016

Dew Drops, India

. Excel at handling a variety of customer service and administrative tasks and resolve customer issues with expediency.

. Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

. Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Human Resource Recruiter 2013-2014

Conic Automotive Pvt Ltd, India

. Recruited to meet the human resource requirement of the organization.

. Established standard recruiting and placement practices and procedures.

. Coordinated use of Human resources consultants and other outside sources.

. Structured Induction program on the job training sessions.

. Conducted exit interviews, orientation and employee engagement activities and joining formalities.

. Organized and coordinating training sessions after raising request from different departmental heads for different teams.

. Identified training needs for external and internal training and publishing the training calendar.

. Organized Induction for the new joiners.

. Handled complete exit process of an employee from resignation time to final exit.

Waitress 2010-2013

Moti Mahal, Delhi

. Present menus to patrons and answer questions about menu items, making recommendations upon request in a 50+ seat restaurant.

. Stored food in designated containers and storage areas to prevent spoilage and increase shelf life.

. Assisted host or hostess by answering phones to take reservation or to go orders, and by greeting, seating and thanking guests.

. Received training for proper food handing techniques, including proper freezer placement and equipment cleaning process.

. Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly.


. Worked as a volunteer in an NGO “Roshini” from 22nd May 2017 to 1st July 2017 as a part of a course Community Work in III semester of B.ED.

. Volunteered in “The Amity Green Horns Military Training Camp” at Amity Education Valley, Pnchgoan, Manesar from 12th February 2017 to 17th February 2017.

. Volunteered in a one day conference on the theme “Significance of Legal Awareness for Teacher” held at Amity University, Noida.


. Bachelor of Arts (2010-2013)

University of Delhi

(Equivalent to a Bachelor of Liberal Arts, as determined by the World Education Services Canada.)

. Masters of Arts (2013-2015)

Indira Gandhi National Open University

(Equivalent to a Postgraduate one year diploma as determining by the World Education Services Canada)


Available upon request.

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