SUPREET (PREE) AHUJA
** ****** **** ********, ********, L6V 4S9
Fit for the team
. 2+ of experience in Administrative Assistant
. Strong background in administrative assistant duties.
. Proven skills in managing and organizing information and communication.
. Demonstrates positive attitude and behavior and team work.
. Willing to learn and participate in projects and tasks.
CUSTOMER SERVICE REPRESENTATIVE
Optima Communications, Toronto 2018, October- Present
. Address customer service inquiries in a timely and accurate fashion.
. Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
. Properly directed inbound calls in phones to improve call flow.
. Made reasonable procedure exceptions to accommodate unusual customer flow.
. Collected customer feedback and made process changes to exceed customer satisfaction goals.
. Demonstrated mastery of customer service call script within specified timeframes.
Receptionist, Front desk 2014-2016
Dew Drops, India
. Excel at handling a variety of customer service and administrative tasks and resolve customer issues with expediency.
. Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
. Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Human Resource Recruiter 2013-2014
Conic Automotive Pvt Ltd, India
. Recruited to meet the human resource requirement of the organization.
. Established standard recruiting and placement practices and procedures.
. Coordinated use of Human resources consultants and other outside sources.
. Structured Induction program on the job training sessions.
. Conducted exit interviews, orientation and employee engagement activities and joining formalities.
. Organized and coordinating training sessions after raising request from different departmental heads for different teams.
. Identified training needs for external and internal training and publishing the training calendar.
. Organized Induction for the new joiners.
. Handled complete exit process of an employee from resignation time to final exit.
Moti Mahal, Delhi
. Present menus to patrons and answer questions about menu items, making recommendations upon request in a 50+ seat restaurant.
. Stored food in designated containers and storage areas to prevent spoilage and increase shelf life.
. Assisted host or hostess by answering phones to take reservation or to go orders, and by greeting, seating and thanking guests.
. Received training for proper food handing techniques, including proper freezer placement and equipment cleaning process.
. Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly.
. Worked as a volunteer in an NGO “Roshini” from 22nd May 2017 to 1st July 2017 as a part of a course Community Work in III semester of B.ED.
. Volunteered in “The Amity Green Horns Military Training Camp” at Amity Education Valley, Pnchgoan, Manesar from 12th February 2017 to 17th February 2017.
. Volunteered in a one day conference on the theme “Significance of Legal Awareness for Teacher” held at Amity University, Noida.
. Bachelor of Arts (2010-2013)
University of Delhi
(Equivalent to a Bachelor of Liberal Arts, as determined by the World Education Services Canada.)
. Masters of Arts (2013-2015)
Indira Gandhi National Open University
(Equivalent to a Postgraduate one year diploma as determining by the World Education Services Canada)
Available upon request.