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Project Manager Management

Location:
Buford, Georgia, United States
Posted:
November 23, 2018

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Resume:

Flowery Branch, GA *****

404-***-**** - cell

ac7ryk@r.postjobfree.com

https://www.linkedin.com/in/gaylayounge/

Gayla Younge

Project Manager

PROFESSIONAL SUMMARY:

Senior ‘Hands-on’ Project Manager for over 18 years with extensive experience in healthcare operations, detailed project, and portfolio management. Self-directed individual with strong critical thinking skills and a demonstrated ability to lead complex operational/strategic initiatives. Experience working in a fast-paced environment, meeting multiple time and budget deadlines while managing cross-functional teams focused on client needs and requirements. Hands-on experience in the following areas:

•Project Management Office Leadership

•Strategic Alignment through Governance

•Strategic Sourcing/Procurement (Formal Request Process-RFX, RFB, RFI)

•Project/Software Development Lifecycle Methodologies (Agile, Scrum, Rally, Clarify)

•Large Scale, Enterprise-Level ‘Hands-on’ Project Management (Tello, GitPM, JIRA, Clarity, Clarity Workbench)

•Enterprise Content Management Solutions (iCommunity)

•Software/Business Development Solutions (JIRA/SLACK/GIT Repo)

•Standards Development, Analytics and Metrics Reporting

•Loss Mitigation through Risk Management and Process Reengineering

•Quality Assurance and Regulatory Compliance (Healthcare Regulatory Reform)

•Mergers & Acquisitions

•Client Implementation Liaison/Interface with Third-Party Administrators (TPA)

•Technical Support Project Manager for internal/external client base

TECHNICAL SKILLS:

METHODOLOGY: Rational Unified Process (RUP) methodology, Phased System Development Life Cycle (SDLC), Agile, Waterfall, Six Sigma Black Belt, DMAIIC, Total Quality Management (TQM), Statistical Process Control (SPC), Product/marketing campaign management, Targeted marketing

MANAGEMENT METHODOLOGIES: Six Sigma DMAIIC & Lean methodologies for process improvement, Project Management Institute's PMBOK framework, AT Kearney's Strategic Sourcing methodology, Coupa Spend Management and cloud platform

CONFIGURATION / CHANGE MANAGEMENT: Visual SourceSafe, Bug Tracker (in-house version), Visual Interdev, Rational ClearCase, Rational ClearQuest, Clarify CRM System, Alfresco iCommunity Content Management System. GitHub, SLACK

PROJECT MANAGEMENT / OFFICE TOOLS: SalesForce, People Soft Modules, SmartSheet, Share Point, MS Excel, MS PowerPoint, MS Word, MS Project, Timeline, Visio, Visual Studio, MS Access, Clarity Workbench, SharePoint and web based Issue Management systems such as JIRA and Alfresco, Problem Management, Slack, Rally, GIT, SLACK, Kanban Boards, Agile, Waterfall, Clarify Quality Center, Clarify Support, Clarity Workbench, Workday

DESIGN TOOLS: ERWin, Visio, Rational Rose Enterprise Edition, Adobe Illustrator, Photoshop, PaintShop Pro, Quattro Pro, MS Publisher, Corel Draw, AutoCAD 2004, 2006, 2007

DEVELOPMENT TOOLS / ENVIRONMENTS: Access, Crystal Reports, JavaScript, VBScript, Front Page 2000, Visual Interdev, ACT, Calendar Creator, Lotus Notes, Homesite, DreamWeaver, Visual Studio APPLICATION SERVERS / PORTAL SERVERS/, GitHub, SLACK, Zoom, Outlook, SalesForce, Workday, PeopleSoft, SmartSheet, Share Point, mySQL, TOAD (Oracle)

MIDDLEWARE / SOFTWARE STANDARDS & TECHNIQUES: XML / XSL, EDI ASC X12 Standards V3050, 3060, 4010, 4050, COTS, Core Systems Integration (ACH/Wire/Check Processing), Transaction –based monitoring, Security, Funds Transfer, Core banking transactions, PeopleSoft Financials, Recurring models, Website optimization/marketing, Multi-tier systems integration, Hadoop/Cloudera models

CERTIFICATIONS

MSBA – PMI Institute

CBAP – PMI Institute

PMP – PMI Institute

Certified Internal Auditor (CIA)

Certified Information Systems Auditor (CISA)

Six Sigma Black Belt (DMAIC)

AutoCAD Certified

MCSD

MCDBA

ISO-9001 Certified

PROFESSIONAL EXPERIENCE

Cotiviti Healthcare – Atlanta, GA 06/2014 – 06/2018

Healthcare Implementation Services Project Manager

Client facing liaison responsible for full lifecycle of product(s) execution

Oversaw implementation of $14+M in business transformation programs, including YARDI enterprise resource planning (ERP) and enterprise Content Management solutions leading to a 20% reduction in operating cost and business process cycle time

Responsible for estimating project scope, required resources, and project management efforts. Accountable for multiple projects at any given time (SalesForce, PeopleSoft, SmartSheet, Share Point, Kanban Dashboard)

Responsible for working with Stakeholders to select appropriate Content Management System(s) by analyzing/reviewing business requirements/features necessary to support the business need(s)

Conduct/coordinate client operational and policy reviews for product(s) usage (GITHub, SLACK, JIRA, Daily SCRUM Management)

Support all activities related to policy configuration in the client systems using iCommunity Content Management System

Responsible for implementing and testing policy configuration changes added/removed to a client’s environment with emphasis on documenting changes and communicating to the client (JIRA, GITHub, SLACK, Quality Control Center)

Accurately gather, translate, and document user requirements/designs to serve as functional and/or technical specifications from which technical solutions can be developed via GITHub/SLACK, Rally and JIRA, daily SCRUMS in an Agile development lifecycle environment

Responsible for documentation storage, edits, check-in/out via GITHub repository

Utilize SLACK channels for departmental communication, Action Items, To Do’s for interaction/communication with internal technical/testing teams

Requirements gathering for client EDI middleware transactions (ASC X12 Standards) to build EDI mapping layer for client-side EDI submissions (GITHub, Kanban Dashboards, SmartSheet, SharePoint)

Prepare/execute test environment, test data, and/or test plans and ‘Go Live’ schedules for business rules and EDI mappings

Planned, configured and deployed appropriate modules/templates during implementation/migration to Alfresco/iCommunity Content Management System for administering/storing client P&Ps

Developed requirements, created user guides and bridged documents based on client needs. Worked closely with third parties during testing phase until successfully completed and moved into production

Project Manager/Cotiviti Lab’s Team/Enterprise Solutions Architect

Responsible for Lab’s team project portfolio to include day-to-day ‘Hands-on’ approach

Manage all team members to ensure on task. Provide bi-weekly report outs (JIRA, Kanban Dashboards, Workday, Clarity Workbench, SmartSheet, SharePoint)

Responsible for documentation storage, edits, check-in/out via GITHub repository

Utilize SLACK channels for departmental communication, Action Items, To Do’s for interaction/communication with internal technical/testing teams

Work with Executive team to produce ROIs and Scope documents

Define requirements with Solution Owners (typically Medical/Research Directors and Strategic Company Initiatives) for the R&D product line, as well as Corporate IT

Project Manager in the Request for Proposals (RFP) vendor review/selection to move organization’s website to a Content Management System

DST Health Solutions – Remote/Alabama 11/2006 – 03/2014

Implementation Services Project Manager/Process Improvement Manager

Managed Capital Procurement, Content Management, Financial Planning and Functions of Projects with budgets/valuations ranging from $1M - $20M across matrix organizations for C Level executive clientele

Responsible for the project management of vendors, subject matter experts, including design and review of SOWs/RFPs for new healthcare client implementations (SalesForce)

Responsible for the appropriateness, quality, and timelines of all aspects of the project, managed the production of project estimates, developed project schedule, establishes measures and milestones, tracks ongoing project progress, and established a project office cadence as required (JIRA, iCommunity, GIT, SLACK, Kanban Dashboards)

Mobilized resources, assembles project team, assigned individual responsibilities, identifies appropriate project resources, provides guidance and direction to project team members (PeopleSoft, SalesForce, JIRA)

Proactively managed risks, issues, and scope throughout the project lifecycle (Agile), prepared/presented project plans/status reports to organizational leadership, project teams and client/customer groups. Managed all project management work for assigned projects and achieved contractual commitments related to quality, cost, and schedule

Created Behavior, Use Case and Interaction diagrams (UML) (GITHub, SLACK and Clarify Quality Center)

Responsible for documentation storage, edits, check-in/out via GITHub repository

Utilize SLACK channels for departmental communication, Action Items, To Do’s for interaction/communication with internal technical/testing teams

Planned, configured and deployed appropriate modules/templates during implementation/migration to Alfresco/iCommunity Content Management System for administering/storing client P&Ps

Developed requirements, created user guides and bridged documents based on client needs. Worked closely with third parties during testing phase until successfully completed and moved into production

Core systems and EDI integration management for third-party vendors such as Metavante, FDR, Devenier, Fidelity and onsite configuration with client base such as Mercy (PA), Univ of PA, John Hopkins Maryland, Emory University Atlanta, Alabama Hospital Montgomery, WellCare, Highmark, BCBS, Gateway, and many other core claim systems

Management member of DSTHS PMO organization. Responsible for defining/enforcing PM methodology and PDLC best practices throughout DST and all core product lines

Responsible for process improvement initiatives within the Configuration Implementation and Support business units. Define, document, deploy and rollout training for process initiatives

Regulatory Compliance to track/monitor/implements healthcare reform regulations for our client base

Project Manager in the Request for Proposals (RFP) vendor review/selection to move organization’s website to a Content Management System

DSi-Digital – Norcross, GA 06/2005 – 11/2006

Quality Assurance Manager

Provide oversight of the technical support staff, software training staff, and quality control analysts in support of our product objectives and product line that runs within an AutoCAD environment.

Management of long-term support relationships with the customer, seeking ways to achieve maximum value for both the customer and the company; support development of customer support structure and process for performance based goals and supporting development efforts on all new products to ensure products are optimized for customer usage and address current issues (PeopleSoft)

Planned, configured and deployed appropriate modules/templates during implementation/migration to Alfresco/iCommunity Content Management System for administering/storing client P&Ps

Work with internal teams and external partners to drive efforts on all new products to ensure products are optimized for customer usage and to address current issues by gathering initial requirements for project scope and help identify customer needs. Designed process flows and technical specifications for new processes using Visio and ERWin via GIT repository for source control

Utilize SLACK channels for discussion, action items, assignments within technical teams

Experienced in leading the reporting requirements management and analysis activities along all phases of a unified process. Knowledge of Quality Assurance through all phases of the software development life cycle (Rally, GIT, SLACK and JIRA)

Develop and maintain training materials for customers, working with engineering and development teams: to include release notes, bug reports and other info as appropriate and house in Content Management System

Lead and direct the work of others. Prepare employee performance reviews. Set goals and objectives for employees. Prepare and maintain departmental budgets including dashboard reporting to senior management

Work with 3rd party vendors such as AutoDesk to ensure we are meeting customer expectations.

Illinois Department of Public Aid, Springfield, IL 07/2002 – 06/2005

Department of Children and Family Services/Medicaid PMO

Senior Project Manager/Technical Project Leader

Project Manager/lead of The Health Insurance Portability and Accountability Act (HIPAA) and healthcare transactions received via electronic format

Project lead for the implementation of the National Provider Identifier (NPI) to all Medicare/Medicaid healthcare providers for the State of Illinois

Responsible for the day-to-day activities of the HPO team including: administrative/managerial reporting, problem analysis, engaging levels of assistance outside of IDPA areas of knowledge and training, organizational/environmental/ architectural knowledge and testing efforts with vendors

CORRECTIONAL MEDICAL SERVICES, IT – Creve Cour, MO 04/2000 – 07/2002

Senior Project Manager/Technical EDI Business Analyst

Project lead of the CMS web presence including design, development and testing to promote consistency with standard look and feel, maintainability, business and technical documentation standards of a full life-cycle implementation process, data modeling and communication via the Intranet and Internet

Planned, developed and implemented organization’s member portal and Content Management System

Responsible for website optimization and web marketing for the company Internet site (Overture, Web Trends, PeopleSoft, SharePoint)

Project Manager in the Request for Proposals (RFP) vendor review/selection to move organization’s website to a Content Management System for forms management

Responsible for meeting with internal and external clients to determine business and technical requirements. Developed process and flows utilizing Rational Unified Process (RUP)

Daily processing of paid medical claims via EDI with WebMD including setup, implementation, and ensuring HIPAA compliance. Monthly reconciliation with BlueCross BlueShield. Utilized EDI application Softshare for front-end processing and insertion into a SQL Server database

CMS Intranet site. Created a business relationship with the vendors to receive a savings if we order online versus conventional fax/phone ordering. This was a nationwide rollout

Trained and implemented each phase of the new CMS Intranet and the Forms Management database including online ordering to over 6,000 CMS employees nationwide. This training included manuals, postings on the intranet, presentations and visits to each regional area

Created value stream map with metrics enabling project identification later linked to corporate balanced scorecard

Oversaw/lead all aspects of Six Sigma deployment infrastructure including project selection, tracking and reporting, communications, resources, policies/procedures, etc.

Additional experience can be provided upon request



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