Raymond Ribera Jr.

**** ***** **. *****, ** ***** 512-***-****

ac7rxw@r.postjobfree.com

Education

Southwest School of Electronics

Associates Degree in Electronics

Focus: Electronics Technology

Summary

Expert level PC set-up and Hook up.

10 years installation of new PC, laptops and hardware into a networking environment

5 years of TCP/IP LAN/WAN environment experience. Remote access, vpn. Firewall configuration. Software Installation. Hardware Upgrades. Operating System Upgrades, Win 7, Win8 and Win10. Proven ability to adapt to change and demonstrate high safety standards. Excellent team player, who works well with little or no supervision.

Professional Experience

Cleveland Clinic (Akron General)

Desktop Support

8/27/18 - Present

Software installation. Imaging pc’s,upgrading pc’s Operating system from win 7 to win 10. Data migration, active directory, adding pc’s to domain and naming pc’s. Deploying pc’s. Hp Service Manager, Service Now Ticketing.

Consultant

07/28/18 – 8/26/18

Conducting short network and pc installations, software installations and performance maintenance

Repair of hardware and mobile devices - PC laptop, ipad, and mobile phones.

GoodYear(Pomeroy)

Desktop Support

2/5/18 – 7/27/18

Software installation. Imaging pc’s,upgrading pc’s Operating system from win 7 to win 10. Data migration, active directory, adding pc’s to domain and naming pc’s. Deploying pc’s. Hp Service Manager, Service Now Ticketing.

Consultant

12/6/17 – 2/2/18

Conducting short network and pc installations, software installations and performance maintenance

Repair of hardware and mobile devices - PC laptop, ipad, and mobile phones.

City of Solon(Robert Half Technology)

Desktop Support

11/6/17 – 12/5/17

Software installation. Imaging pc’s,upgrading pc’s Operating system from win 7 to win 10. Data migration, active directory, adding pc’s to domain and naming pc’s. Deploying pc’s.

Consultant

11/1/17 – 11/5/17

Conducting short network and pc installations, software installations and performance maintenance

Repair of hardware and mobile devices - PC laptop, ipad, and mobile phones.

NPK

Desktop Support (Robert Half Technology)

10/9/17 – 10/31/17

Pc software and hardware installation. Win 7 support. Active directory and installing updates using sccm. Documenting procedures for software and hardware installation including installing updates using sccm.

Consultant

9/15/17 – 10/8/17

Conducting short network and pc installations, software installations and performance maintenance

Repair of hardware and mobile devices - PC laptop, ipad, and mobile phones.

Cleveland Clinic

Desktop Support (Artech Information Systems)

5/22/17 – 9/14/17

Pc software and hardware installation. Break/fix. Win 7/Win XP/ Win 10 support. Troubleshooting, Imaging laptops and desktops. Printer support. Ivanti Service Manager Ticketing system. Active directory. Tablet and cell phone support. Win 7 install using automated sccm script for imaging. Hp products.

Celebration Church

Desktop Support (Robert Half)

3/20/17 – 5/19/17

Setting up laptops for K12 Testing. Verifying students had no issues with laptops. Setting up the network for testing purposes and verifying network connectivity.

Consultant

Independent

1/12/17 – 3/19/17

Conducting short network and pc installations, software installations and performance maintenance

Repair of hardware and mobile devices - PC laptop, ipad, and mobile phones.

VISA

Desktop Support (Pyramid Consulting)

6/12/16 – 1/11/17

Conducting short network and pc installations, software installations and performance maintenance. Tablet and cell phone support.

Desktop and Laptop Installation.Service Now ticketing system. Remedy system.

Imaging Desktops and Laptops. Used SCCM for Deployment . Active Directory, Profile Migration. Win7 to Win10 automated sccm script to Upgrade.

Backing up User data and Restoring User Data. Mac Experience using automated script for imaging. Mac OS installation.

Consultant

Independent

6/7/16 – 6/11/16

Conducting short network and pc installations, software installations and performance maintenance

Repair of hardware and mobile devices - PC laptop, ipad, and mobile phones.

LCRA

Desktop Support (Real Soft Inc.)

4/11/16 – 6/6/16

Conducting short network and pc installations, software installations and performance maintenance.

Desktop and Laptop Installation, using service now ticketing system.

Imaging Desktops and Laptops. Active Directory, Profile Migration. Used SCCM for Deployment. Dell products.

Backing up User data and Restoring User Data.

Consultant

Independent

7/18/15 – 4/10/16

Conducting short network and pc installations, software installations and performance maintenance

Repair of hardware and mobile devices - PC laptop, ipad, and mobile phones.

Telogis

Hardware Technician (Northwest Software)

4/24/15 – 7/17/15

Manage SW feature updates and add ons in client’s Fleet management system. Perform HW unit testing and repair activities as needed.

Perform HW configuration and script updates on GPS devices. Perform QA on hardware devices.

Provide assistance with Operations cases involving internal requests for HW shipments, SW feature adds, new product pre- release testing, wireless activations.

Support HW provisioning and kitting activities for OEM programs. Collaborate with Hardware Engineering team to develop process configuration updates on new hardware devices.

Consultant

Independent

9/16/14 – 4/23/15

Conducting short network and pc installations, software installations and performance maintenance

Repair of hardware and mobile devices - PC laptop, ipad, and mobile phones.

PC Deployment Technician

Texas Dept. of Criminal Justice (Austin Ribbon & Computer)

08/26/14 - 09/15/14

Install and configure desktops and laptops. Ran automated scripts for Win 7 upgrade from Win XP. Configure printer setup. Profile migration, Microsoft products installation. Replace hardware. Creating email accounts. Dell products.

Consultant

Independent

4/26/14 – 8/25/14

Conducting short network and pc installations, software installations and performance maintenance.

Repair of hardware and mobile devices - PC laptop, ipad, and mobile phones.

PC Deployment Technician

Texas Dept. of Transportation (Austin, TX)(Austin Ribbon & Computer)

08/05/13 - 04/25/14

Installed and configured desktops and laptops, ran an automated script for Win 7.

Troubleshot problems with pc.

Configured bios settings, configured accounts for users.

Connect and verified pc’s were connected to the network.

Profile migration from old Pc to new Pc, installed Landesk, Citrix, novel, Microsoft outlook, site mgr, software package installation. Dell products.

Consultant

Independent

12/22/12 – 8/04/13

Conducting short network and pc installations, software installations and performance maintenance.

Repair of hardware and mobile devices - PC laptop, ipad, and mobile phones.

PC Technician

Hewlett Packard (Austin,TX)

09/14/11 - 12/21/12

Receive and log computer equipment in excel.

Installing equipment and software.

Install equipment in racks

Ran network cabling.

Configuring racks with servers, blades, OA’s, fiber cards and power enclosures, switches.

Keeping an inventory of a Million Dollars of computer parts using MS-Excel. Using a small fork lift for heavy equipment. Experience in installing Win XP and Win 7. Excellent troubleshooting skills.

PC Deployment Technician

Interface Computer Communications (Georgetown, TX)

04/07/11 - 09/05/11

Unbox and deploy pc systems. Install and configure pc stations.

Troubleshoot problems with pc’s.

Attach cables and hardware.

Record serial numbers for logs.

PC Technician

Netview/Compucom (Akron,OH)

01/28/10 - 04/05/11

Categorized serial numbers of computers and Cash registers.

Took inventory of equipment, hubs, routers, cash registers and PC’s.

Installed PC’s and software.

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