ALLISON COOPER

**** ****** ** *** *** antioch, CA, 94531 925-***-**** ac7rq3@r.postjobfree.com

WORK EXPERIENCE fedex express, Pacheco, CA customer service Agent, May 2016 – Present Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.

Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates. Advise clients on transportation and payment methods. Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods. Retrieve stored items and trace lost shipments as necessary. Attach address labels, identification codes, and shipping instructions to containers. East Bay Locksmith, Antioch, CA Apprentice locksmith, Apr 2012 – Sep 2015 Keep records of company locks and keys.

Set up and maintain master key systems.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. EDUCATION Antioch high school, Antioch, CA High School Diploma, Jun 2011 3,1 GPA