Nidhi Jain

Toronto, Canada, 365-***-****, ac7ro7@r.postjobfree.com

Work Authorization: Canadian Permanent Resident

SUMMARY OF QUALIFICATIONS

Accomplished Senior Consultant and Project Manager with 10+ years of extensive experience leading cross functional teams in documentation, process design and transformation of customer centric operations support systems.

Over 6 years of experience managing teams of 4+ concurrent multi-vendor software development and process improvement projects for Global 500 clients (LexisNexis, British Telecom, Fido/Rogers, Reach Telstra, Cenx, Gen-E, Comviva etc.) within time and budgetary constraints.

Experienced in managing specialized teams, client engagement, pre-sales and strategizing business development initiatives, preparing statement of work (SOW) and request for proposals (RFP) based on extensive due diligence.

Skilled in digitizing and supporting the core business, reducing complexity and risk, and improving the customer experience.

SKILLS

Managerial: Requirement Gathering, Stakeholder management, Conflict mediation, Negotiation, Scheduling and Team Motivation

Project Management: Agile Methodologies (Scrum, Kanban), Waterfall

Technical:

oEnvironments: Amazon AWS, Microsoft Azure, Cloudera, Apache Hadoop, Windows XP/ 7/8/10, UNIX (Solaris 8,9, HP/Unix 11, Red Hat Linux)

oLanguages and APIs: Visual Basic, C++, PL/SQL, Unix Shell Script, Java, J2EE (spring, hibernate3), JSP, JavaScript such as Angular.js and Node.js, XML, JSON, WSDL, HTML5, SOAP & REST web services API

oMiddleware: Oracle Tuxedo 8.1, Oracle WebLogic 11, Apache Tomcat 7, IBM WebSphere MQ, JBOSS7.1

oDatabases: Oracle RDBMS (8i, 9i, 10g,11g); SQL Server 2012, 2016, Microsoft Access, MySQL, Postgres

oVersion Control: Microsoft VSS, Synergy, Tortoise SVN, Rational Suite, GitHub

IDEs and other tools: Eclipse, Atlassian JIRA, MS Project, Confluence, Bitbucket, Microsoft Office, MS Visio, Tableau 9.0, AMDOCS Clarify CRM 6.0, 7.0 and 8.0, MS Dynamics CRM

EMPLOYMENT HISTORY

Sept 2017 – April 2018 Business Strategy Consultant, Schulich School of Business

Recommended a robust business strategy, to the Toronto based specialty food chain with $5 M revenue, addressing crucial challenges, such as reinforcement of brand, product, and supply chain optimization, by conducting in-depth market analysis, company’s internal people, products and processes analysis to increase profitability by 100% in 3 years.

Increased the Schulich School of Business students’ engagement and overall satisfaction by 10% under strategic capability development Butterfly 3.0 project, through stakeholder management, identifying and implementing student engagement initiatives.

Led a team of 8 people in recommending the demand forecast algorithm optimization on Sage ERP system, for a Toronto based Sports equipment wholesaler, reducing the deadwood inventory by 50%.

Jan 2014 – May 2016 Software Architect/Product Owner, UST Global Inc

Led the development of a big data-based Call centre analytics solution on Hadoop platform hosted on Amazon AWS and using Tableau 9.0 for visualization layer, by designing the architecture, driving technology selection and guiding the development team for a major Canadian telecom client, increasing overall customer satisfaction by 20%.

Directed successful delivery of mCommerce and Wallet mobile app platforms by conducting discovery workshops with the client, liaising with Solution architect on resourcing requirements, and creating and maintaining business requirement documents and mock wireframes (using iRise), while ensuring stakeholder satisfaction.

Managed a team of 5 senior technology consultants on support of IBM’s Netcool based intelligent network management application by assigning task, managing and mentoring on performance goals and communicating the progress to the client.

Established and led a team of 20 software engineers across 4 locations to design and implement a Cloud services orchestration process solution using Camunda BPM and REST web services for a Canadian provider, by hiring resources, setting their performance goals, mentoring and managing product backlog, increasing project throughput by 10%.

Collaborated with cross functional teams on different RFPs and drove project and technology decisions achieving 35% of yearly sales objective in first quarter and overachieving the yearly target by 10%.

Aug 2011 – Jan 2014 Senior Consultant/Lead Business Analyst, Virtusa Pvt. Ltd.

Led the legacy ITSM stack modernization project to the J2EE based strategic technology stack for a Telecom client, by analyzing the AS-IS and TO- BE functionalities, redesigning business processes and designing business acceptance test strategy, eliminating 10 legacy systems and their licensing fees, thereby increasing the revenue by 28%

Mentored a team of 5 business analyst by reviewing current performance and guiding in preparation of skill enhancement roadmap

Reduced customer complaints by analyzing complaint reports from Live environment, identifying gaps, automating resolution process, expediting related complaint resolution times by 40.4% and overall mean time to repair by 9%

Supported the CRM application support team during the Severity 1 issues, guiding the team on quick turnarounds, identifying root causes and liaising with the change management and development team for Hot fixes when necessary.

Led a team of 11 developers and 2 BAs in achieving the End to End transition of a CRM system functionality from another vendor by scoping project, planning the transition activities, setting and evaluating the success of benchmarks

Apr 2007 – Aug 2011 Technology Lead/Business Analyst, Infosys Ltd. Croydon, UK

Designed data models and Led the defining, designing, developing & optimizing of ETL processes for an enterprise-wide Master Data Management for a Fortune 500 client, resulting in process efficiency by 33% and increasing revenue by 20%

Successfully upgraded front-end CRM system to latest supported hardware and software currencies for Telstra, an Australian telecom client by road mapping best upgrade path, redesigning service assurance processes and documenting business requirements, saving operational cost equal to 40%.

Gathered and Analyzed business requirements for providing new service, and customized Amdocs CRM “out of the box” functionality as required, enabling client to achieve 17% increase in annual revenue

Jul 2005 – Apr 2007 Software Engineer, Infosys Ltd.

Increased CRM application order accepting capacity by 50% to accept 50K more orders daily, by conducting performance and load testing and planning capacity for the Application on Solaris platform

Coordinated with business and technical Architect on a business regulatory transformation project to gather requirements and develop multiple interfaces using PL/SQL, Java and XML within 3 months for a CRM application, aiding client to save £10M as breach of contract.

Documented all business requirements, translating them into detailed system requirements and advising technical solutions.

EDUCATION

Jul 2018 – Sep 2018 Stanford University, Machine Learning Certificate

Sep 2016 – Jun 2018 Schulich School of Business, York University, Master of Business Administration Toronto ON, Canada

Specialization: Strategic Management

Aug 2001 – Jun 2005 University Institute of Technology, Barkatullah University, Bachelor of Engineering, Bhopal, India

Specialization: Information Technology Ranked #1 in Class

EXTRA-CURRICULAR ACTIVITIES

Jun 2012 – Present Volunteer, The Art of Living Foundation Worldwide

Aug 2014 – May 2016 Marathon Runner, Pinkathon, a breast cancer awareness initiative Bangalore, India

Sep 2017 Route Marshall, RBC race for kids Toronto, Canada

Jul 2017 Volunteer, Scotia Bank rat race 2017 Toronto, Canada

Apr 2018 Fund raiser, CN tower climb 2018, World Wildlife fund Toronto, Canada

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