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Customer Service Administrative Assistant

Location:
Brampton, Ontario, Canada
Posted:
November 22, 2018

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Resume:

Catherine Yager

** ********* **** ********, ** L*T 1L8

905-***-**** ac7ro1@r.postjobfree.com

OBJECTIVE

To secure a challenging Administration position that utilizes my extensive office experience, organizational and interpersonal skills and offers growth.

PROFILE

An enthusiastic business-focused professional with initiative and proven analytical and problem solving abilities. A reliable team player with a passion to learn and demonstrated strengths in establishing solid business relationship

More the ten years, experience Administration

Trustworthy, ethical and discrete.

Detail-oriented and resourceful in completing projects.

Able to multi-task effectively.

Word, Excel, Power Point,Outlook

JDA Allocation Tool

AS400

RELEVANT EXPERIENCE

Administration

Provided Administration support to all levels within organizations by maintaining calendar, scheduling meetings, distributing required information, preparing documents and invoices for customer payments, consolidating timesheets and vacation back up to other administration staff

Prepared outgoing couriers and received incoming courier packages and other miscellaneous support

Responded to and resolved routine and moderately complex issues

Customer Service

Committed to superior customer service.

Confident and poised in interactions with individuals at all levels

Greeted and announced or directed visitors/guests in a friendly, courteous manger

Administered security access pass cards for tracking visitors maintaining high security profile

PROFESSIONAL EXPERIENCE

HUDSON BAY COMPANY - Assistant Planner 2011-2017

Managed the allocation of merchandise for the highest luxury couture lines: The Room

Accountable for the creation of Buyer Managed purchase orders and Auto Replenishment system orders in the Day Dress Department for stores across Canada.

Created and prepared weekly sales report for management review and tracking

Follow-up and troubleshoot were necessary on all import and domestic orders with vendors, warehouses and related departments

Liaise with manufacturers to confirm availability of products for scheduled promotions and the creation of RTV’s for returning merchandise

Conducted on-site store visits to review merchandise presentation and collaborated with managers and front line staff on addressing issues

ZELLERS - Retail Merchandise Distributor 2000-2011

Managed the distribution of merchandise for the Ralph Lauren line as per established guidelines including creation of purchasing orders, allocation to stores according to season and/or sales

Created and prepared weekly sales report for management review and tracking

Follow-up and troubleshoot were necessary on all import and domestic orders with vendors, warehouses and related departments

Kept system merchandising files up to date for department use

Liaise with manufacturers to confirm availability of products for scheduled promotions

Conducted on-site store visits to review merchandise presentation and collaborated with managers and front line staff on addressing issues

EDUCATION AND PROFESSIONAL DEVELOPMENT

High School Diploma

Continuing education:

Microsoft Office Suite, Challenge In change, Emotional Mind, Customer Service, Administrative courses, Time management

REFERENCES AVAILABLE UPON REQUEST



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