MELISSA SEYFRIED

*** * *** * ****: 208-***-****

Layton, UT 84040 ac7rje@r.postjobfree.com

Core Competencies

Medical terminology, Microsoft Office Word, Excel, Power Point, Outlook, 60+ wpm, 10+ years patient advocate and customer service, working closely with the directors of both medical and surgical units in the hiring and training of new employees. This past year I have completed the AAPC Medical Coding course and am working on passing the AAPC Exam for Certified Professional Coder by the end of this year.

Education

Grays Harbor Community College: 2006-2008

Degree: AAS Office Technology

Certificates: Office Technology, Medical Records Office Assistant, Medical Coding, Formatting/Publishing Business Documents, Microsoft Office Applications, Office Professional Certification, Software Applications.

Professional Experience

St Luke's Regional Medical Center: Boise, Idaho 09/2012-07/2018 HB Billing and Insurance Recovery Specialist 01/2017-08/17/2018

Working with Regence, BC, and RGA Claims

EPIC, Availity, DSG, Code Correct, HSI Papers, Onbase

Faxing and mailing medical documentation

Communicating directly with insurance agents to resolve processing/denial issues. Advanced Scheduler St Luke's Connect 10/2015-01/2017

Inbound and outbound imaging scheduling

Scheduling between health care provider's and imaging departments

Patient confidentiality, transcribing orders, preregistration/insurance verification

EPIC Electronic Medical Records System

Pre-Registration St Luke’s 09/2012-10/2015

Outbound calls to register patients and verification of insurance policies Grays Harbor Community Hospital: Aberdeen, Washington 04/2010-07/2012 Staffing/Administrative Assistant Med/Surg Management

Monthly schedules for 160 employees with the Visual Staff scheduler Program.

Bi-weekly time cards using the Report Express System.

Monitoring accuracy of patient charges for hospital reimbursement.

Scheduling all employee education and certifications through the CiNOW program. Grays Harbor Community Hospital: Aberdeen, Washington 05/2008-04/2010 Unit Clerk Medical/Pediatric and Surgical Units

Transcribing pre-op and post-op Physician's orders

Admitting and discharging patients, pre-op and post-op orders

High volume multiple phone lines

Proficiency in the Medi Tech Computer System

References

Elisabeth Bradley

HB Billing and Insurance Recovery

St. Luke's Regional Medical Center

425-***-****

Diana Elquist

HB Billing and Insurance Recovery

St Luke’s Regional Medical Center

208-***-****

Sheila Casey

Director of the Medical Pediatrics and Surgical units Grays Harbor Community Hospital

360-***-**** ext. 5330