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Medical Administrative Assistant

Layton, Utah, United States
November 22, 2018

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*** * *** * ****: 208-***-****

Layton, UT 84040

Core Competencies

Medical terminology, Microsoft Office Word, Excel, Power Point, Outlook, 60+ wpm, 10+ years patient advocate and customer service, working closely with the directors of both medical and surgical units in the hiring and training of new employees. This past year I have completed the AAPC Medical Coding course and am working on passing the AAPC Exam for Certified Professional Coder by the end of this year.


Grays Harbor Community College: 2006-2008

Degree: AAS Office Technology

Certificates: Office Technology, Medical Records Office Assistant, Medical Coding, Formatting/Publishing Business Documents, Microsoft Office Applications, Office Professional Certification, Software Applications.

Professional Experience

St Luke's Regional Medical Center: Boise, Idaho 09/2012-07/2018 HB Billing and Insurance Recovery Specialist 01/2017-08/17/2018

Working with Regence, BC, and RGA Claims

EPIC, Availity, DSG, Code Correct, HSI Papers, Onbase

Faxing and mailing medical documentation

Communicating directly with insurance agents to resolve processing/denial issues. Advanced Scheduler St Luke's Connect 10/2015-01/2017

Inbound and outbound imaging scheduling

Scheduling between health care provider's and imaging departments

Patient confidentiality, transcribing orders, preregistration/insurance verification

EPIC Electronic Medical Records System

Pre-Registration St Luke’s 09/2012-10/2015

Outbound calls to register patients and verification of insurance policies Grays Harbor Community Hospital: Aberdeen, Washington 04/2010-07/2012 Staffing/Administrative Assistant Med/Surg Management

Monthly schedules for 160 employees with the Visual Staff scheduler Program.

Bi-weekly time cards using the Report Express System.

Monitoring accuracy of patient charges for hospital reimbursement.

Scheduling all employee education and certifications through the CiNOW program. Grays Harbor Community Hospital: Aberdeen, Washington 05/2008-04/2010 Unit Clerk Medical/Pediatric and Surgical Units

Transcribing pre-op and post-op Physician's orders

Admitting and discharging patients, pre-op and post-op orders

High volume multiple phone lines

Proficiency in the Medi Tech Computer System


Elisabeth Bradley

HB Billing and Insurance Recovery

St. Luke's Regional Medical Center


Diana Elquist

HB Billing and Insurance Recovery

St Luke’s Regional Medical Center


Sheila Casey

Director of the Medical Pediatrics and Surgical units Grays Harbor Community Hospital

360-***-**** ext. 5330

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