Hostess

CURRICULUM VITAE

Ms. Khawla Naoura

PERSONAL DATA

Current Address : Bahrain

Nationality : Moroccan

Date of Birth : 04/08/1992

Marital Status : Single

Height : 172 Cm

Weight : 56 kg

Mobile : 009**********

Email : *************@*****.***

Objectives: In this position I will be able to fulfill the main responsibilities of the job that I have chosen by myself

Employment History

Employer

: Hotel Sheraton – Casablanca, Morocco

Position

: Waitress

Duration

: 01/05/2015 – 30/04/2016

Reporting to

: Manager

Reason for leaving

: Moving back to Poland

Responsibilities

:

•Allocated to areas of the Hotel for the service of Food and Beverage.

•Maximized customer satisfaction through anticipating guest requests, responding to special requests positively.

•Ensured productive work and relationship within the team.

•Cleaning of Public areas (lobby, foyer, toilets, gym & recreation area, restaurants, staff.

•Assist restaurant service to ensure smooth and professional operations of the restaurant.

•Maintain at all times good customer relationship.

•Maintain stict control of the bills.

Employer : Hotel Sofitel, Rabat - Morocco

Position : Receptionist

Duration : 01/06/2014 -30/09/2014

Reporting to : Manager

Reason for leaving : Looking for fine dine experience Responsibilities

•Data entry and update of the web

•Building relation with the clients by recording the customers needs and there feedback in order to fulfill their need.

•Answering the client calls and directing them to the right way to deal with company product (mobile content) in there device.

•Researching on the internet for the last update for.

•Recording all the problems which the client facing it and solution to be reported to the management.

+974-******* +974-******* ****@****-*.*** www.gala-h.com

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CURRICULUM VITAE

Ms. Khawla Naoura

Employer : Hotel Intercontinental regency - BAHRAIN

Position : Waitress

Duration : 28/09/2016 – Until now

Reporting to : Manager

Education

2012 – 2015 : Diploma of tourism and flight attendant .

2011 – 2012 : Diploma of beautician hairdressing and aesthetic

2010 _ 2011 : Experimental Science Baccalaureate level .

Systems

Microsoft Office (Word, Excel, PowerPoint)

Internet Applications

Outlook Mail.

Micros Fidelio

Interests

•Travelling, Music, Tennis, Cooking…

•Good interpersonal skills and strong desire to learn.

Languages

Arabic : Mother Tongue

English : Good

French : Good

Spanish : Good

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