Patrick Walsh 914-***-****
**** ***** ******* ******, **********, AZ 85251 email@example.com
Summary of Qualifications
Network and Server Support Technician with hands on experience providing technical assistance to business professionals. Demonstrated the ability to integrate computer skills, customer support experience, and related education to exceed technical, business, and customer requirements. Skilled at troubleshooting and fixing problems while minimizing customer stress levels. Professionally certified by CompTIA, Cisco, and Microsoft.
Windows 2000/XP/Vista/7/10 Windows 2003/2008/2012 Server Active Directory
Microsoft Office Suite Symantec Ghost Norton Anti-Virus
TCP/IP Configurations LAN/VLAN/WAN Configuration Network Printers
IP Traffic Management Cisco Routers, Hubs, and Switches Citrix
Lotus Notes DHCP/DNS
Server Engineer Avnet Chandler, AZ 2018
Build and repair various types of Server hardware for vendors, customers.
Image Servers from network.
Configure servers per vendor specifications.
Assign IP addresses, test connectivity.
Run testing on servers per build instructions.
Identity and Access Management Analyst Honeywell Phoenix, AZ 2013-2017
Active Directory Administration including provisioning.
Created security groups; add users to groups.
Added, removed groups on shares; restricted permissions to shares.
Controlled group permissions on shares.
Created mailboxes within Exchange.
User Identity Access Management.
Server Engineer Apollo Group Phoenix, AZ 2013
Built HP Proliant 360 servers with Windows 2008 Enterprise.
Created VMs using Hyper-V Server Manager.
Assigned IP addresses; add servers, VMs to corporate domain.
Resolved DNS issues.
Troubleshot, tested, repaired HP servers.
Network Technician Cigna Phoenix, AZ 2012
Replaced network hardware equipment at numerous Cigna branches.
Racking and stacking of Cisco network switches and routers.
Installed Cisco VoIP phones.
Logged into routers, switches; worked with various commands.
Technician GE Stamford, CT 2011
Imaged new HP thin clients with Windows 7, added users to domain.
Reimaged, configured new Dell laptops and desktops for deployment.
Performed data migration for employees using USMT, Beyond Compare software.
Used LanDesk to update software and applications.
Performed Windows deployments and migrations.
Desktop Support Technician Danbury Hospital Danbury, CT 2007-2010
Troubleshot network connectivity.
Troubleshot network printer issues, assigned IP addresses.
Added, deleted users to/from domain in Active Directory.
Reimaged machines from network.
Replaced NIC cards, hard drives.
System Specialist Newtown Savings Bank Newtown, CT 2007
Imaged machines over the network using Altiris.
Exchanged backup tapes daily and restored folders and files using Veritas.
Logged into servers and workstations remotely.
Education and Technical Training
New Horizons Computer Learning Centers of NY 2004
Cisco Certified Network Associate (CCNA) Security+ Certified
Microsoft Certified Systems Administrator (MCSA) Network+ Certified Technician
Microsoft Certified Professional (MCP) A+ Certified Technician