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Customer Service Representative

Location:
Beaverton, Oregon, United States
Posted:
November 21, 2018

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Resume:

NAGALAKSHMI (“NAGA”) MADHIRA

503-***-****

ac7re1@r.postjobfree.com

JOB OBJECTIVE

Seeking a Customer Service Representative position with a growing firm where I can utilize my people oriented experience, communication skills, and expand my problem solving abilities.

PROFESSIONAL SUMMARY

Good in verbal, written and interpersonal communication skills

Able to effective listen and elicit information

Basic knowledge on banking products and services

Verify financial reports by running specialized performance analysis software programs

Greet customers in a friendly and courteous manner

Experience and comfort working in a team environment

Able to utilize computer productivity software

Microsoft Office: Excel, Word, Power Point, Outlook and Google Applications

Multi-lingual (English, Hindi and Telugu) speaking, reading and writing

EDUCATION

Associate Degree in Accounting – Portland Community College, Portland, OR 2017

Bachelor of Education, India

PROFESSIONAL EXPERIENCE

Electrochem Solutions INC, Beaverton

Product Team Coordinator 2010-2015

Assistant Team Coordinator 2006-2009

Assembler 2004-2006

Managed team of 7-10 assemblers producing medical battery packs

Trained operators on Lean Manufacturing principles

Responsible for coaching and counseling employees on systems, policies, and safety procedures

Over 10 years’ experience tracking and reconciling inventory, costs, and monitoring waste

Maintained workflow by monitoring personnel and resources

Implemented cost reduction strategies for efficient system workflow

Monitored employees’ work levels and conducted performance reviews

Responsible for monitoring on-time delivery of shipping to courier and receiving from warehouse

Tax preparer, HR Block, Beaverton (part time, seasonal) 2006-2010

Prepared and filed individual tax returns using tax software.

Assisted clients review of tax returns.

Prepared tax returns for audit by organizing supporting documents and receipts.

Handled busy phones and processed payments in a timely manner.

Strong mathematical skills and ability to solve complicated accounting calculations

Provided first call resolution-like activity, particularly when resolving customers’ concerns

Assisted customers with services and products and provided them with guidance to benefit them financially

Elementary School Teacher, India 1990-2000

Taught math to grade 6 students.

Evaluated and monitored student performance and achievement.



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