Customer Service Representative
Resume:
NAGALAKSHMI (“NAGA”) MADHIRA
*********@*****.***
JOB OBJECTIVE
Seeking a Customer Service Representative position with a growing firm where I can utilize my people oriented experience, communication skills, and expand my problem solving abilities.
PROFESSIONAL SUMMARY
Good in verbal, written and interpersonal communication skills
Able to effective listen and elicit information
Basic knowledge on banking products and services
Verify financial reports by running specialized performance analysis software programs
Greet customers in a friendly and courteous manner
Experience and comfort working in a team environment
Able to utilize computer productivity software
Microsoft Office: Excel, Word, Power Point, Outlook and Google Applications
Multi-lingual (English, Hindi and Telugu) speaking, reading and writing
EDUCATION
Associate Degree in Accounting – Portland Community College, Portland, OR 2017
Bachelor of Education, India
PROFESSIONAL EXPERIENCE
Electrochem Solutions INC, Beaverton
Product Team Coordinator 2010-2015
Assistant Team Coordinator 2006-2009
Assembler 2004-2006
Managed team of 7-10 assemblers producing medical battery packs
Trained operators on Lean Manufacturing principles
Responsible for coaching and counseling employees on systems, policies, and safety procedures
Over 10 years’ experience tracking and reconciling inventory, costs, and monitoring waste
Maintained workflow by monitoring personnel and resources
Implemented cost reduction strategies for efficient system workflow
Monitored employees’ work levels and conducted performance reviews
Responsible for monitoring on-time delivery of shipping to courier and receiving from warehouse
Tax preparer, HR Block, Beaverton (part time, seasonal) 2006-2010
Prepared and filed individual tax returns using tax software.
Assisted clients review of tax returns.
Prepared tax returns for audit by organizing supporting documents and receipts.
Handled busy phones and processed payments in a timely manner.
Strong mathematical skills and ability to solve complicated accounting calculations
Provided first call resolution-like activity, particularly when resolving customers’ concerns
Assisted customers with services and products and provided them with guidance to benefit them financially
Elementary School Teacher, India 1990-2000
Taught math to grade 6 students.
Evaluated and monitored student performance and achievement.
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