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Customer Service Assistant

United States
November 21, 2018

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April **** – present

ECO Import Coordinator

FedEx Trade Networks

Duties: Keying FDA (10-key) shipments, knowing when to cage/contact customers for files that lack sufficient information to be completed, proxy Team Lead as needed, trainer for new hires, creating training aides and templates, organizer for team building activities

August 2014 – April 2016

Sr. ECO Import Agent

FedEx Trade Networks

Duties: Keying (10-key) informal shipments, knowing when to cage files that lack sufficient information to be completed, routing miscellaneous files to the appropriate queue, proxy Team Lead as needed

June 2013 – August 2014

Sr. ECO Clerk

FedEx Trade Networks, Memphis HUB

Duties: Retrieving and clearing paperwork, transferring documents electronically, working with Customs Border Patrol to get shipments released, training new hires on different job functions, assistant to Team Leads, etc.

Fall 2012 – Spring 2013

Black Student Caucus Secretary/Exec Assistant

Oglethorpe University

Duties: Taking minutes at weekly executive meetings and general meeting, handling the correspondence of the BSC including room reservations for bi-weekly meetings, maintaining public affairs and calendar events

Fall 2012 – Spring 2013

OU Women’s Soccer Manager/Exec Assistant

Oglethorpe University

Duties: Ensuring the team has the proper uniforms, attending and filming games, ensuring all equipment is present, and assisting the team physician/coach when necessary

July 2010 – August 2011

David’s Bridal Inc. Southaven, MS

Pressing Specialist

Duties: Answering phones, booking/re-scheduling appointments, pressing dresses, cleaning, sewing, completing fittings, filing paperwork, ordering and restocking supplies, dying shoes, and customer service


2011 – 2013

Oglethorpe University (College)

2 years completed, no degree

Atlanta, Georgia

2008 - 2011

City University School of Liberal Arts (High School)

Memphis, TN


References are available upon request.

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