EXPERIENCE

SOMPO JAPAN INSURANCE CO.-ISTANBUL,TURKEY

CLAIMS HANDLER

12.2015-STILL WORKING

Providing advice on making a claim and the processes involved

Processing new insurance claims notifications

collecting accurate information and documents to proceed with a claim

Analysing a claim made by a policymaker

guiding policyholders on how to proceed with the claim

Contacting trades people from a network of approved professionals and arranging for them to make repairs on the policyholder's property

Monitoring the progress of a claim

investigating potentially fraudulent claims

identifying reasons why full payment may not be made

Ensuring fair settlement of a valid claim

building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal and claims professionals

Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines

Handling any complaints associated with a claim

involvement in loss adjusting activities and in legal discussions relating to settlement

Seeking legal recovery of monies paid out

managing a team of claims handlers (at managerial level)

Taking responsibility for productivity and profit

adhering to legal requirements, industry regulations and customer quality standards set by the company.

ASAL AUTOMOTIVE (FORD,RENAULT,SUZUKI)

ISTANBUL,TURKEY

HEAD CHIEF

10.12.2012-12.2015

Ensuring the highest levels of customer satisfaction

Leading a team of technicians to perform quality maintenance and repairs in a timely fashion

Scheduling and distribution of work to effect maximum output.

Promote the shop and its services through exceptional customer interactions.

Greeted customers, scheduled service appointments and received vehicle information.

Handled customer complaints and ensured high customer satisfaction standards.

Promoted the service facilities to increase repeat business.

Performed after sales follow ups and developed strong relationships

MASLAK AUTOMOTIVE (HYUNDAI)

ISTANBUL,TURKEY

SERVICE ADVISOR

10.2010-10.2012

Greeted customers, scheduled service appointments and received vehicle information.

Handled customer complaints and ensured high customer satisfaction standards.

Promoted the service facilities to increase repeat business.

Performed after sales follow ups and developed strong relationships

ELMAS AUTOMOTIVE (HYUNDAI,CITROEN,PEUGEOT)

ISTANBUL,TURKEY

SERVICE ADVISOR

06.2009-10.2010

Greeted customers, scheduled service appointments and received vehicle information.

Handled customer complaints and ensured high customer satisfaction standards

EDUCATION

MARMARA UNIVERSITY

ISTANBUL,TURKEY

MASTER OF ENGINEERING-STILL

ENGINEERING MANAGEMENT

ANADOLU UNIVERSITY

ISTANBUL,TURKEY

BACHELOR’S DEGREE – 2017

BUSINESS MANAGEMENT

ISTANBUL AYDIN UNIVERSITY

ISTANBUL TURKEY

ASSOCIATE’S DEGREE-STILL

ENGLISH INTERPRETATION AND TRANSLATION

TRAKYA UNIVERSITY

EDIRNE,TURKEY

ASSOCIATE’S DEGREE-2009

AUTOMOTIVE

SEVGUL DEMIR

SPEACIALIST

OBJECTIVE

I have been working in all fields of automotive industry for 10 years.The last 3 years in the insurance industry. My aim is to use management, control, academic knowledge and work experiences most effectively. Seeking to apply my abilities to fill this role in your company. I am a dedicated team player who can be relied upon to help your company achieve its goals.

SKILLS & ABILITIES

Excellent communication,planning,project management skills.

Creative problem solving.

Leadership,strong desire for organization and effiency.

Multi-Tasking.

Istanbul,Turkey

T +905*********

E ac7r7i@r.postjobfree.com

Contact this candidate