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Customer Service Information Security

Washington, DC
November 24, 2018

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Edward Peprah

Irvington, NJ ***** 914-***-****

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Information Security Officer

OPERATIONS MANAGEMENT PERFORMANCE MANAGEMENT RISK MANAGEMENT Dynamic, innovative, and highly effective Professional with hands on experience in incident response & investigation and vulnerability management operations. Decisive and detail-oriented team leader with a focus on exceptional client management, problem resolution, team building and management, process implementation and systems analysis. Effectively leverages technology to meet and exceed business objectives and demonstrates exceptional problem-solving skills to streamline processes and improve efficiency. Possess effective communication, verbal, writing, and interpersonal skills with the great ability to grow, sustain, and excel in a fast-paced working environment, also having keen eye for details. CORE COMPETENCIES

Project Management

Process Improvement

Regulatory Compliance

Strategic Planning & Analysis

Network & System Security

Language Programming

Customer Service

Risk Assessment

Timeline Management

Resource Allocation

Negotiation Skills

Customer Service


BED, BATH & BEYOND - 715 MORRIS TURNPIKE 2014 – Present IT Project Management and Department Supervisor

Actively participated in the overall IT project development objectives and liaised with stakeholders to meet business needs. Achieved project deliverables and documentation processes in an efficient and effective manner.

Took active part in assigned IT projects to ensure that project deliverables and milestones are achieved within project duration and budget.

Lead and interacted with business partners including business clients in planning, monitoring and tracking project activities.

Participated in the performance of unit testing and functional testing of releases.

Provided technical assistance to internal users. TOMAHAWK ACCOUNTING SVS. INC. 2013 - Present

Assistant Account Manager

Delivered feedback on market to organizations for sales forecasting. Solicited and maintained contact with current and prospect key accounts. Resolved customer problems and recommended modifications to services.

Coordinated sales negotiation between customers and organization. Warranted compliance of accounting statements and records with laws and regulations. Computed taxes owed and prepared and filed tax returns.

Systematized proper financial records and enhanced business efficiency in financial management. Supervised all company’s fixed assets in an optimum manner.


IT Audit Trainee

Performed system testing on financial systems with support and assistance from the audit team to ensure that high quality financial systems are in place.

Examined client’s balance sheets and profit and loss accounts in detail to ensure that client’s keep proper books of account.

Carried out site visits to client premises and documented all related information to meet the high-quality standards required by my organization.

Able to develop and learn the proper functioning of the audit program approved by my organization. EDUCATION

Master of Science, Information Technology, Information Security, Southern New Hampshire University (Completed) Bachelor of Science Accounting, Ghana Institute of Management and Public Administration (Completed) PROFESSIONAL AFFILIATION

Honorary Society: Currently a member of the National Society of Leadership and Success TECHNICAL PROFICIENCIES

LAN, WAN, VPN Risk Assessment Network and System Security Software Platform: Window 9x/NT/2000/XP/Vista, Unix, Linux-Mac OS, VPN, TCP/IP, SMS/SQL, and SecurID Language: HTML, Java, JavaScript and PHP Tools: LAN Manager, Checkpoint firewalls, Virus Protection Utilities Extensive knowledge in MS Office Suite and MS Project System Upgrade and Backups Remote Access Technology Network Upgrade

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