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Customer Service Maintenance Technician

Location:
Greenbelt, Maryland, United States
Posted:
November 24, 2018

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Resume:

Emmanuel Kyei

*** ********** ********* **** ****** Spring MD I Email: ac7r57@r.postjobfree.com I Phone: 240-***-****

Friendly, customer-service oriented professional looking for a challenging Apartment / Facility Maintenance Technician position..

EDUCATION

Medstar Washington Hospital Center, Washington, DC 2013-pres.

Medical Imaging School of Radiography -- Anticipated graduation: May 2015

Montgomery College, Takoma Park, MD 2008-2010

AAS, Health Information Technology (HIT)

HIT Practicum (150 clinical hours): completed at Montgomery College/Holy Cross clinic, Adventist Hospital and through online clinical programs. Patient Care and Medical Record Administration.

University College of Education, Winneba, Ghana 1994-1999

Bachelors Degree in Physical Education and Social Studies

WORK EXPERIENCE

EQR – (ARCHSTONE) WISCONSIN PLACE, Chevy Chase, MD Feb 2014-pres. Currently maintenance Technician at 1500 Mass Ave, D.C

Concierge

Report to the Property Manager of a 500 Plus unit luxury residence. Responsible for providing friendly and courteous high-touch customer service from a busy front desk.

Fixing dry wall, painting, plumbing.

Cutting keys and changing of locks.

Fixing faulty appliance .

Cleaning A/C Coils

Supervises key release and common space room reservations

Responds to frequent resident questions (by telephone and in person); troubleshoots resident facility problems

Oversees front door parking access, receiving area, package delivery, and distribution of mail/package to residents

Ensures common areas are safe and clean throughout shift

Acts as liaison between residents and the Management Office and as liaison between prospective tenants and the Leasing Office Management

WASHINGTON HOSPITAL CENTER, Washington, DC 2012-2013

Unit Clerk, Surgical Intensive Care Unit.

Performs duties of a clerical and non-nursing nature on the nursing units.

Activities include serving as a receptionist for the unit, transcribing orders and requesting items for patient care, and assisting with maintaining patient. Must have knowledge and comprehension of clerical duties, some knowledge of medical terminology, and floor management routines.

Have knowledge and ability to operate unit computer equipment.

Possess interpersonal and social skills and the ability to remain calm and tactful in stressful situations.

Able to respond efficiently to meet the needs of customer groups.

Perform extremely accurate in recording patient information

INTERNAL PRACTICE (PA), Hagerstown, MD 2009-2012

Front Desk /Clinical Coding/Billing

Medical office receptionists also answer telephones, and respond to and send faxes.

Receptionists gather information from patients upon patients' arrival by having them fill out forms

Many times, all incoming and outgoing mail is a responsibility of a receptionist

In addition to scheduling clients for upcoming doctor visits, medical office receptionists might also receive patient payments, record them in a database and provide receipts to patients

CORRECTIONS CORPORATION OF AMERICA (CCA), Washington D.C 2009-2012

Corrections Officer

Guarded entrance of jail and screened visitors.

Inspected locks, window bars, grills, doors, and gates for tampering.

Searched inmates and cells for contraband articles.

Guarded and directed inmates during work assignments.

Patrolled assigned areas for evidence of forbidden activities, infraction of rules, and unsatisfactory attitude or adjustment of prisoners.

Reported observations to superior.

Employed weapons or force to maintain discipline and order among prisoners, if necessary.

Escorted inmates to and from visiting room, medical office, and religious services.

IBM SECURITY, Gaithersburg, MD 2001-2012

Security Project Manager

Maintained, protected and secured both Human and physical resources in the facility.

Circulated among visitors, patrons, and employees to preserve order and protect property

Monitored and authorized entrance and departure of employees, visitors, and other persons.

Guarded against theft and maintain security

Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Answered alarms and investigates disturbances

Called Police in cases of emergency, such as fire or presence of unauthorized persons.

Patrolled to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

GHANA: Atasomanso M/A Junior Secondary School 1991-1994

Teacher

Taught Elementary school students Social studies, Physical Education and coaching.

GHANA: Dompoase Senior Secondary School 1998-2001

Taught High School students Physical Education, Track and Field, Soccer, Volleyball, Table Tennis, Field Hockey and Tennis.

RELEVANT SKILLS

Teaching skills, Computer skills, Coding and Medical Record Administration skills, Unit Clerk and quality customer service skills and Security Administration skills.

MEMBERSHIPS/AFFLILIATIONS

Health Information Management Association 2008-present

Security Guard Certification

LANGUAGES

English, French, Ghanaian Languages



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