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Desktop Support Engineer

Murfreesboro, Tennessee, United States
November 20, 2018

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Tevin Fitzgerald

**** ***** **** ****, *********, TN 37085


Results-oriented,enthusiastic Support Engineer with superior problem-solving and critical thinking skills, as well as a meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions according to their personal needs.

Other Skills: The ability to utilize computers and related technology efficiently, with a range of

skills covering levels from elementary use to

programming and advanced problem


● Problem solving

● Troubleshooting

● Customer-service oriented

● Technical support

● Fast learner

● Memorization and recall

TECHNICAL SUPPORT REPRESENTATIVE 07/2017 to Current Asurion - Antioch, TN

ability to multitask while working in a fast paced call center or other remote location taking incoming calls as well as outgoing from customers. You would analyzing, troubleshooting and resolving the technical issue for voice, chat or any other data connectivity or installation issues.

Managed customers' expectations and experience to a high degree of customer satisfaction.

● Demonstrated professionalism and courtesy with customers at all times. Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.

● Reviewed technical documentation and procedures.

● Maintained high departmental standards for quality and productivity metrics.

● Researched, troubleshot and resolved complex problems independently. TECHNICIAN 04/2016 to 05/2017

HYLA Mobile - Smyrna, TN

responsible for performing a numerous amount duties that included not only repairing and maintaining production and ensuring that all of the data had been erased from the product, as well as up holding productivity to meet business objectives.

● Executed diagnostics, troubleshooting and evaluations on phones.

● Determined maintenance requirements and assigned repairs to qualified employees. OPERATOR 05/2015 to 03/2016

General Mills - Murfreesboro, TN



Being and skilled operator requires that you understand the process of production along with providing competence with your skilled area as well as others knowing the flow of production insures that you are fully aware of the production process.Having acquired One skill which was mental challenging as well as physical in my previous department gave me two completely new skill which are determination, tenacity .

● Completed work according to schedule and helped struggling team members.

● Verified documentation and work order requirements. Siegel High School - Murfreesboro, TN High School Diploma Tennessee Foreign Language Institute

References Erin Bernming 615-***-****

Madelyn Villanueva 615-***-****

Victor Davis 615-***-****

Tanesha Howse 615-***-****

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