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Forklift Operator Customer Service

Norfolk, VA
November 20, 2018

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William A. Turner

**** ****** ****** ********** ******** 23704

• Contact No: 757-***-**** • Email:


Seeking to change my career to the following occupations: Safety, Quality Assurance, Inspection and trainer. I have experience working with government contract companies. Willing to join a company’s training programs to learn new position. Seasoned employee who poses integrity, loyalty, understands organizational structure, superb listening skills, strong commitment to task completion, quick learner, great health, team player, administratively proficient, great at math, and the ability to multi-task.


Possess over 25 years of Logistics Warehouse/Delivery/Supply operations experience along with other skill sets e.g. Payroll and Mailroom Supervisor. My career objective is to find myself in an established company where I can utilize my skills and become an asset to your organization.

Work Experience

• Freedom Furniture Moving and Storage: 3325 Croft Street Norfolk VA. 23513

Jun 2017 - till date Title: Material Handler/Warehouse Associate (Military Contract)

- Supervised and trained all new employees; issued personnel reports to management on

employee performance, briefed safety, completed daily reports and solved employee issues

- Oversees system integrity and accuracy counts of all household goods from warehouse

to delivery point

- Develops, completes and reviews all administrative documents ensuring accuracy

- Inspect and research inventory discrepancies

- Document and report on all damaged products using appropriate paperwork and


- Oversaw packaging of household goods to include delivery and set-up

- Experienced forklift operator

- Completes Quality Assurance documentation on deliveries, adhering to checklist,

writes daily reports to Managers and Supervisors concerning discrepancies

• USA Discounters: 3320 Holland Road Virginia Beach VA. Feb 2010 - Jun 2017

Title: Material Handler/Delivery Driver

- Managed the movement of goods in and out of production facilities

- Conducted inventory and loaded trucks with merchandise, secured and delivered to


- Performed Quality Assurance surveillance; reported discrepancies and took corrective


- Responsible for delivery of merchandise and proper setup and installation

- Unloaded freight via assorted types forklifts and proper placement of items

- Highly adept in Administration, inputted, checked and corrected discrepancies in the

company’s inventory systems

- Received 100% customer satisfaction ratings from internal and external customers,

recognized as the top warehouse/delivery agent continuously throughout my tenure

• Norfolk Recycling Corporation: 2201 Courtney Avenue Norfolk VA. 23505

Jan 2004 - Feb 2010 Title: Warehouse Leader/Delivery Driver

- Managed staff of 7; briefed safety, workload, provided training, established and

maintained personnel records, timekeeper, audited timesheets produced annual appraisals

- Loaded company vehicles for delivery of all auto parts

- Recorded sales, collected payment maintained delivery record sheets

- Listened to and resolved customer’s complaints regarding product or services.

• La Z Boy Furniture: 1347 Diamond Springs Road Virginia Beach VA.

Jun 98 - Dec 2003 Title: Order Selector/Delivery Driver

- Responsible for order selection of customer orders

- Prepare and execute proper loading of goods on vehicles

- Delivery merchandise configure proper arrangement and installation

- Record daily sales and delivery information establishing record

- Route destination deliveries for company drivers daily

• C Lloyd Johnson Inc.: 8031 Hampton Boulevard Norfolk VA. Feb 1995 - May 1998

Title: Lead Order Selector/Shipping & Receiving

- Accurately read orders to ascertain catalogue number, sizes, colors and quantities of

Merchandise ensured completion of order receipts

- Obtained merchandise from bins and shelves

- Establish and maintain records of outgoing orders

- Loaded delivery trucks with outgoing merchandise for deliveries

- Routed deliveries of multiple trucks and briefed drivers prior to delivery daily

- Forklift operator

Strengths & Hobbies

Strong communication skills Enjoy working with my hands Certified forklifts

Inventory control Shipping & Receiving Computer Literate

Customer Service Orientated Reading Family

Education Details

High School, Long Island City High School/ GPA 3.5/ Graduated 1984


Mike Judkins Harold Gilliam Craig Pinnix

Virginia Paving Warehouse Lead Holiday Inn

757-***-**** 757-***-**** 757-***-****

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