J. Colin Kale

ac7qsg@r.postjobfree.com

410-***-****

EDUCATION:

Bachelor of Science, Business Information Systems, Villa Julie College, 2001

CERTIFICATIONS:

Certified Ethical Hacker

CompTIA A+

CompTIA Security+

American Society for Quality (ASQ) Analyst

Information Assurance Security Officer – Management Level 1

SOFTWARE:

NetApp, Citrix, Microsoft (Office365, SharePoint, Project, Visio, Windows 10, Windows Server, SQL, Active Directory, Exchange), Continuum, Autotask, Altiris, DameWare, VMWare, McAfee, Symantec, PE Builder, BitLocker, Credant, ACAS and Retina.

EXPERIENCE:

Enterprise Applications, Inc.

September 2017 - present

Client Support Manager

Duties: Perform a wide variety of information technology functions in support of multiple private sector clients on the East Coast.

Knowledge of business systems and processes:

Manage Office365 and SharePoint environment migrations.

Manage daily end user concerns and issues.

Manage driver, patches, and software updates.

Manage technical functions such as user and server accounts, password resetting, and provide users and technicians support.

Troubleshoot/Resolve network issues at local office environments.

Report cyber security issues and other security concerns to executive management.

Perform rescue and recovery of corrupted hard drives.

Evaluate software and tools and create software images.

Create alerts to notify team of known problems/issues.

Support a major cross-section of networking systems (e.g., remote access, network core, wide area connectivity, wireless access).

TENAX Technologies, LLC

August 2016 – September 2017

Cyber Security Analyst

Duties: Performed a wide variety of information technology functions in support of RDECOM Aberdeen Proving Grounds, MD.

Knowledge of systems security certification and accreditation requirements and processes:

Created and enforced cyber security and Information Assurance (IA) guidelines and remediations.

Implemented Risk Management Framework (RMF) standards for Army/DoD systems.

Coordinated efforts with sub commands regarding IA guidelines.

Managed efforts and combined information for Federal Information Security Management Act (FISMA) reporting to executive level leadership.

STG, Inc.

September 2003 – August 2016

IT Specialist/Senior Technical Support

Duties: Performed a wide variety of information technology functions in support of the U.S. Army Test and Evaluation Center (ATEC), Aberdeen Proving Grounds, MD.

Knowledge of systems security certification and accreditation requirements and processes:

Analyzed customer data to determine solutions to be coordinated within the Help Desk team.

SIPRNet administrator duties performed include decryption, backup and restoration of user data, reimaging of systems with the latest Army Gold Master disc and system updates to retain Army Cyber compliance. Created and deployed a script to backup user data prior to system reimaging which reduced overall system downtime.

Managed appropriate levels of hardware and software as dictated by the networking environment to support assigned networking products.

Managed the installation and configuration of software and hardware products, while assisting team members with troubleshooting problems.

Supported multiple product suites that are composed of multiple networking hardware and software products.

Managed the installation and test networking hardware and software products.

Developed and maintained documentation that describes physical and logical integration as well as implementation and management standards.

Trained users on specific products and hardware, such as all Microsoft Office Suite products, Microsoft Project and Microsoft Visio.

Coordinated activities in support of active projects and confer with test managers and other directors, stating problems in a form capable of being solved.

Prepared and managed plans for the resolution of complicated computer problems.

Thoroughly familiar with the security certification and accreditation requirements, implemented an IA program and served on a technical staff for matters relating to vulnerability and threats to computer and network systems.

Tested, implemented, and maintained IA standards for a successful DIACAP certification.

Installed application software security programs, security protocols, and Information Assurance Vulnerability Assessment (IAVA) protocols and downloaded and installed the applications on computers and servers.

Used Retina and REM scans to ensure systems (servers, desktops, laptops, and printers) meet all Department of Army requirements with IAVA Standards.

Primary POC for VIP support for ATEC and AEC commands.

Single technician for sanitization of Unauthorized Disclosure of Classified Information (UDCI) events.

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