Customer Service Professional, Diligent, Efficient, Organized

Walter Jara

East Elmhurst, NY, ***** Email: ************@*****.*** Phone: 347-***-****

Professional Objective

Competitive, motivated and friendly individual seeking to grow and serve your company while utilizing skills in superior customer service gained from seven years of hospitality experience.

Skills and Highlight

Proficient in Aloha/Micros/POSitouch

Training for Intervention Procedures (TIPS) Certified

Professional/Respectful

Fluently in English and Spanish

Strong guest relationship builder

Superior Organizational Skills

Self-Motivated/Disciplined/Leader

Stellar Personality/Attitude/Work Ethic

Diligent/Reliable Strong Communication Skills

Education

LaGuardia Community College Expected Graduation Date: June 2019

Major: Travel, Tourism and Hospitality Management

Travel, Tourism and Hospitality Club September 2018-Present

Harleigh McLellan

Experience

Charlie Palmer Steak July 2015-April 2018 Food Runner (Expeditor), Server, Bartender

Responsible for communicating orders and information between the front of house and back of house, making sure that food is cooked in the right order, quickly, and presented to the guest the same every time

Maintain constant presence in the dining room floor to address the guests needs, up sale, and make recommendations whenever needed

Personalize the meal by offering cocktails and wine pairings to create a memorable experience for the guest

Expert knowledge of most classic and in-house cocktails, spirits, Brandis, beers, wines, and food

Meet and greet guests on a day to day basis and provide exceptional hospitality

Handle cash, credit card transactions, and in-room dining orders

Earlier Careers

The Ainsworth/Da Nois/Clyde Frazier Wine and Dine Jan 2012- July 2014

Developed and accumulated the skills and experience necessary to work in the next level of the restaurant/hospitality industry

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