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Customer Service Sales

Location:
Toronto, Ontario, Canada
Salary:
45,000-50,000
Posted:
November 19, 2018

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Resume:

Morgan Dehoog

*** ******** *** * • Toronto • Ontario • M4G 2L3

ac7qr9@r.postjobfree.com • 416-***-****

Education & Certifications

Honours Bachelor of Commerce 2014

Humber College, Toronto, ON

Google Analytics 2018

Experience

WE CHARITY May 2016 – July 2018

Business Development – Executive Communications Specialist

Managed the business development portfolio of the Executive Communications department, supporting the Co-Founder’s new business goals. Responsibilities included tailored prospect outreach, nurturing and repairing relationships with corporate partners and funders, presenting pitch strategy to executives, and providing support during external sales calls and events.

Coordinated product inventory for VIP stakeholder events and gifts, working with retail and warehouse teams to ensure stock was maintained and regularly refreshed with new additions.

Collaborated across the organization to develop marketing and pitch materials as well as project updates using InDesign and PowerPoint to attract and retain business year-over-year.

ME to WE May 2015 - May 2016

Senior Sales Representative

Managed full client sales cycle to meet challenging sales targets for international trip and domestic camp programming. Engagement activities included high-volume warm calling to qualify leads, asked referrals, social media, email marketing, and front line events.

Created and tracked Salesforce marketing campaigns for lead progression on a sales team, created custom email templates, and usilitzed Pardot for email blasts to targeted lists.

Piloted, analyzed, and created best-practice guidelines for new engagement technology. Reported on newfound ability to reach our target audience in the most relevant manner, and presented the results to the department director. Served as training assistant throughout the team to ensure smooth implementation and regular use.

Promoted to Senior Representative within first six months in the role due to consistently achieved revenue targets.

DAVID’S VACATION CLUB RENTALS December 2014 – May 2015

Reservation Specialist

Provided the highest level of customer service to clients and rental providers at a growing rental agency. Ensured customer satisfaction and loyalty through smooth consultation, booking, rental modification, and payment process.

Promoted to full-range specialist within first three months of employment due to quick-learning ability and superior problem-solving skills.

DOWNSVIEW PARK May 2013 – September 2014

Events Coordinator

Assisted in coordinating large-scale events from inception to execution as a point of customer service, including creation of marketing materials, and support for the full planning process.

Facilitated venue tours and made suggestions depending on individual needs. Collaborated with third-party vendors to ensure smooth process and customer satisfaction.

Morgan Dehoog

922 Eglinton Ave E • Toronto • Ontario • M4G 2L3

ac7qr9@r.postjobfree.com • 416-***-****

Experience Continued

IRON HORSE FESTIVAL

Event Vendor Coordinator May 2012 – September 2012

Generated new vendor opportunities by proactive outbound research and calling, while maintaining existing vendor relations by renewing booth bookings from previous years.

Reviewed all necessary application steps and collected payments from vendors, providing support before, during, and after the festival.

Supported the marketing team with press releases and writing copy for advertisements.

SUNWING VACATIONS February 2011 - March 2012

Sales Agent (Contract)

Consistently met and exceeded sales goals by working with B2B and B2C clients to identify travel needs, suggest packages, and close business at a conversion high ratio using a consultative selling style.

Upsold existing clients on travel insurance, excursions, and premium airline services while providing exceptional customer service.

Promoted from Customer Service Intern after three months due to a superior work ethic. Customer service responsibilities included documenting and responding to customer complaints in an appropriate and timely manner.

Volunteer & Other Experience

ME TO WE TRIPS 2016

Led a youth volunteer trip to Ecuador, engaging students in cultural activities and meaningful conversations about local issues.

TAKE ACTION CAMP 2015

Facilitated leadership activities with students aged 9-12 to help develop public speaking, teamwork and critical thinking skills.

REIGNITE YOUR SUMMER 2013

Planned and executed a charity beach volleyball tournament in partnership with the Pan Am/Para Pan Am Games benefiting Typhoon relief efforts.

VOLUNTEER ECO STUDENTS ABROAD 2012

Volunteered in rural Amazon villages building basic infrastructure and teaching English to students

Additional Skills

Customer Service

Marketing & Communications

Business Development

Social media analytics & SEO

HTML, CSS & InDesign

Microsoft Office Suite

G-Suite

Salesforce & CRM

Project Management

Event Planning & Coordination



Contact this candidate