Morgan Dehoog
*** ******** *** * • Toronto • Ontario • M4G 2L3
ac7qr9@r.postjobfree.com • 416-***-****
Education & Certifications
Honours Bachelor of Commerce 2014
Humber College, Toronto, ON
Google Analytics 2018
Experience
WE CHARITY May 2016 – July 2018
Business Development – Executive Communications Specialist
Managed the business development portfolio of the Executive Communications department, supporting the Co-Founder’s new business goals. Responsibilities included tailored prospect outreach, nurturing and repairing relationships with corporate partners and funders, presenting pitch strategy to executives, and providing support during external sales calls and events.
Coordinated product inventory for VIP stakeholder events and gifts, working with retail and warehouse teams to ensure stock was maintained and regularly refreshed with new additions.
Collaborated across the organization to develop marketing and pitch materials as well as project updates using InDesign and PowerPoint to attract and retain business year-over-year.
ME to WE May 2015 - May 2016
Senior Sales Representative
Managed full client sales cycle to meet challenging sales targets for international trip and domestic camp programming. Engagement activities included high-volume warm calling to qualify leads, asked referrals, social media, email marketing, and front line events.
Created and tracked Salesforce marketing campaigns for lead progression on a sales team, created custom email templates, and usilitzed Pardot for email blasts to targeted lists.
Piloted, analyzed, and created best-practice guidelines for new engagement technology. Reported on newfound ability to reach our target audience in the most relevant manner, and presented the results to the department director. Served as training assistant throughout the team to ensure smooth implementation and regular use.
Promoted to Senior Representative within first six months in the role due to consistently achieved revenue targets.
DAVID’S VACATION CLUB RENTALS December 2014 – May 2015
Reservation Specialist
Provided the highest level of customer service to clients and rental providers at a growing rental agency. Ensured customer satisfaction and loyalty through smooth consultation, booking, rental modification, and payment process.
Promoted to full-range specialist within first three months of employment due to quick-learning ability and superior problem-solving skills.
DOWNSVIEW PARK May 2013 – September 2014
Events Coordinator
Assisted in coordinating large-scale events from inception to execution as a point of customer service, including creation of marketing materials, and support for the full planning process.
Facilitated venue tours and made suggestions depending on individual needs. Collaborated with third-party vendors to ensure smooth process and customer satisfaction.
Morgan Dehoog
922 Eglinton Ave E • Toronto • Ontario • M4G 2L3
ac7qr9@r.postjobfree.com • 416-***-****
Experience Continued
IRON HORSE FESTIVAL
Event Vendor Coordinator May 2012 – September 2012
Generated new vendor opportunities by proactive outbound research and calling, while maintaining existing vendor relations by renewing booth bookings from previous years.
Reviewed all necessary application steps and collected payments from vendors, providing support before, during, and after the festival.
Supported the marketing team with press releases and writing copy for advertisements.
SUNWING VACATIONS February 2011 - March 2012
Sales Agent (Contract)
Consistently met and exceeded sales goals by working with B2B and B2C clients to identify travel needs, suggest packages, and close business at a conversion high ratio using a consultative selling style.
Upsold existing clients on travel insurance, excursions, and premium airline services while providing exceptional customer service.
Promoted from Customer Service Intern after three months due to a superior work ethic. Customer service responsibilities included documenting and responding to customer complaints in an appropriate and timely manner.
Volunteer & Other Experience
ME TO WE TRIPS 2016
Led a youth volunteer trip to Ecuador, engaging students in cultural activities and meaningful conversations about local issues.
TAKE ACTION CAMP 2015
Facilitated leadership activities with students aged 9-12 to help develop public speaking, teamwork and critical thinking skills.
REIGNITE YOUR SUMMER 2013
Planned and executed a charity beach volleyball tournament in partnership with the Pan Am/Para Pan Am Games benefiting Typhoon relief efforts.
VOLUNTEER ECO STUDENTS ABROAD 2012
Volunteered in rural Amazon villages building basic infrastructure and teaching English to students
Additional Skills
Customer Service
Marketing & Communications
Business Development
Social media analytics & SEO
HTML, CSS & InDesign
Microsoft Office Suite
G-Suite
Salesforce & CRM
Project Management
Event Planning & Coordination