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Software Technical Writer

Seattle, Washington, United States
November 19, 2018

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Gregory V. Sardo

**** ***** ***** ******, *******, WA 98178-3316


5+ Years of Progressive Experience in Technical Writing/Software testing for Mobile Networks


Technical writing: Authored and edited a wide range of support content for sites maintained by multiple wireless providers. This involved extensive use of HTML and intensive use of image editing software (Photoshop).

Operating Systems: Mobile Device: Android, iOS and Windows Mobile

PC: MS-DOS, Windows 9x/NT/2000,XP,7,10, Macintosh OS/X

Selected Experience

WIRELESS DATA SERVICES Technical Writer/Technical Lead, Kirkland WA (2005-2017)

Hired by Wireless Data Services in 2005, WDS purchased by Xerox in 2012, worked as part of Xerox Business Services till 2017.

Helped clients keep support costs down by providing superior content for web sites maintained by multiple wireless providers. This involved authoring along with auditing/editing of site content with extensive use of HTML and HTML editors and other tools such as Photoshop for graphical content, JIRA and Sharepoint. .

Helped T-Mobile maintain the quality of software included on their mobile devices through QA/ Software Testing on specific software they provide with their devices.

KINETICOM (Contracted to T-Mobile Wireless) Driver Tester, Bothell, WA (2003–2004)

Helped T-Mobile maintain the integrity and reliability of their network during upgrade of hardware and software by using specialized software to test individual cellular network sites before and after upgrades.

Recognized and escalated common problems and errors. Provided follow-up through resolution.

ADECCO STAFFING (Contracted to AT&T Wireless) Erred Order Analyst, Redmond, WA (2002–2003)

Maintained and corrected critical reference data through feedback.

Recognized and escalated common problems and errors.

Performed data fixes, using existing tools and knowledge repository; and provided follow-up to resolution.

ATTACHMATE CORPORATION Technical Support Analyst, Bellevue, WA (1993–2001)

Provided host connectivity technical support to worldwide customer base. This included mission critical systems such as payroll for Fortune 500 companies.

Re-created customer environments, both hardware and software, within company test labs.

As Senior Support Analyst, mentored other analysts, assisting with day-to-day technical issues.

Acted as 2nd-level Support Analyst, interpreting data communications traces requested from customer.


B.S., Computer Science, Colorado State University, Fort Collins, CO

Residence: 206-***-****

Cell 206-***-****


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