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Operations Manager

Irvine, CA
November 19, 2018

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Irvine, California *****, USA.

Residence: 949-***-****, Cell: 949-***-****


Company Name,

Street Name,

Santa Ana, CA.

Dear Human Resources Manager:

I write to express interest in the position, Production Manager, advertised by your company. Towards this end I attach my résumé for your consideration.

With today’s down-turned high tech market, there is little doubt that your company will probably receive dozens, if not hundreds of applications. So what sets me apart from other candidates?

For starters, I have training in two fields – engineering and management. I have a Bachelor’s degree in Electrical Engineering as well as a Master’s Degree in Business Administration. Add to this more than 20 years of professional experience in product development, manufacturing, test engineering, ERP / MRP II implementation, electrical/electronic design, together with hands-on management and quality control. Also, I have extensive Lean Manufacturing experience where I have managed a manufacturing floor using Kanban system with Flow manufacturing. The product lines included "high-mix", low volume and "low-mix", high volume with minimum setup time in between two jobs.

With this unusual blend of training and experience, I bring a valuable skill set to any company that needs personnel who have a range of skills that allow them to not only understand the technical intricacies of equipment, but who can translate this understanding to the brass-tacks world of what has become a fiercely competitive business.

I am a self-motivated person who recognizes the importance of communicates between all levels of a company’s operations, a person who makes it his interest to adapt to new systems and business conditions.

Naturally, I would appreciate an opportunity to discuss this position with at greater length in a personal interview and look forward to hearing from you in the near future.


Mansoor A. Khan



Irvine, California 92620

Home: 949-***-****, Cell: 949-***-****


A result oriented Manufacturing Leader with a proven track record of establishing manufacturing processes based on Lean Six σ principles using JIT, Flow, and Kanban system to provide organization. Extensive tactical experience in leading the successful integration of acquisitions and mergers, turnaround situations and high growth business ventures. A dynamic business leader with proven collaborative capabilities in strategic leadership, performance improvement, operational risk avoidance and people development with consciousness about the company bottom line. Thorough knowledge of SMT, PCBA processes, and WMS.

Comprehensive understanding of Financial Modeling (including CAPEX), Production Operations, Manufacturing Engineering, Equipment Maintenance, Supply Chain processes including Inventory, planning, production, logistics, & Quality Assurance.

Responsible for the evaluation and Implementation of ERP/MRPII systems as a corporate team leader. Performed ROI Analysis.

Working knowledge of SCADA (supervisory control & data acquisition). Project management experience in industrial automation

Project Management: Lead New Product Development teams in taking engineering designs from the drawing board to the manufacturing floor through all operational phases, e.g., design verification, manufacturability, product planning, product modification and improvement, manufacturing processes, warehouse stocking, Product Sourcing, Product Specification, and vendor qualifications, for low to high volume production lines. Managed multiple projects through allocated Budget and personnel resources. Transferred manufacturing lines & products to overseas plants. Support overseas manufacturing facilities.

Product Management: Managed various products from defining the product specification (based on customer requirement and market demand), to delivering to the customer, and improving based upon customer feedback. Managed product lines through allocated budget and personnel resources. Extensive experience with overseas vendors. Solid Problem Solving skills.

Quality: Certified CQA Auditor (CQA), Certified Quality Engineer (CQE). Developed various quality processes in variety of organizations to measure KPIs. Thorough knowledge of ISO-9001, ISO-13485, ISO-14001, AS9100, Kaizen, cGMP, UL, TUV, CE, CSA, FDA, and GUIDE-25 compliance and certification standards. Detailed knowledge of Medical device, Semiconductor, RF, and Defense products.

Proven ability to manage both large and small groups in order to maintain optimum productivity. Particularly strong experience in facilitating communication between technical teams and management. Run day-to-day operations of Manufacturing Engineering, Test Engineering and Quality Assurance. Ability to effectively communicate with all levels of the Company.

Develop Supplier Monitoring system, Manage MRB inventory, Disposition Scrap using Environmentally friendly practices. Prepare In-Process Inspection criteria, Prepare Post-Process & finished goods inspection to ensure customer get quality products.

Detailed knowledge of creating department and personnel performance measurement tools.


Data Storage (SSD, Flash&Memory), Medical, Semiconductor, Telecommunication (RF), Aerospace, Defense, Opto-Electronics (Photonics), Point-of-Sale (POS), and Consumer Electronics.


Operations Manager – Sage Millimeter, Inc., Torrance, CA, USA.

September 2018 – Present. Manufacturer of RF, Millimeter, and Microwave assemblies for Aerospace industry.

Manufacturing Manager – Panasonic Avionics Corp., Lake Forest, CA, USA.

August 2016 – May 2018. Manufacturer of In-Flight Entertainment Systems, and RF based Aerospace Antenna Products.

Sr. Manufacturing Manager – Viking Technology (Sanmina-SCI), Foothill Ranch, CA, USA.

September 2011 – July 2016. Manufacturer of SSD (Solid State Drives), Memory, Flash, and Computer peripheral Products.

Quality Engineer – Empower RF Systems, Inglewood, CA, USA.

August 2010 – September 2011. Manufacturer of Power Amplifiers, Jamming Devices & Telecommunications Systems.

Manufacturing Manager – Western Digital (Formerly STEC, Inc.) Inc., Santa Ana, CA, USA.

August 2005 – April 2009. Manufacturer of SSD (Solid State Drives), Memory, Flash, and Computer peripheral Products.

Manufacturing Process / Project Manager – EMS Sandberg Industries, Santa Ana, CA, USA.

December 2003 – August 2005. Contract Mfg specializing Defense, Aerospace, Medical Devices, Consumer Electronics & RF mfg.

Manufacturing / Test Engineering Manager – APW Ltd., Anaheim, CA, USA.

June 2002 – November 2003. Contract Manufacturer specializing Medical Devices, Semiconductor, IFE, & RF manufacturing.

QA/Manufacturing Process Manager – CBN/WANN Connection, Nepean, Ontario, Canada.

February 2000 - March 2002. Subsidiary of Canadian Bank Note Company (CBN).Manufacturer of Point-of-SaleWireless Terminals (RF), Lottery Terminals, and Passport Readers for governmental and non-governmental agencies.

Process Assurance Engineer – Newport Corp., Inc., Irvine, California, USA.

June 1997 – December 1999. Manufacturer of video and laser based measurement & inspection (Metrology) systems, and Opto-electronics (Photonics). Parts for R&D, semiconductor equipment, computer peripherals, and fiber-optic industry worldwide.

Staff Manufacturing & Test Engineer – ASML (SVG – Thermco Systems), Orange, California, USA.

July 1993 – June 1997. Subsidiary of Silicon Valley Group. Manufacturer of Thermal Reactors for the Semiconductor Capital Equipment industry worldwide.

Senior Test Engineer – Verizon (GTE), Ontario, California, USA.

December 1991 – July 1993. A Fortune 100 company engaged in Telecommunications and Computer Networking system development, and Hand Held Computers (RF based).

Lead - Test Engineer – Thielen Group (Now Dovatron Electronics), Anaheim, California, USA.

October 1990 – December 1991. Electro-mechanical Contract Manufacturer with SMT and Through-hole Capabilities.

System Engineer - INTEC Corp., Trumbull, Connecticut, USA.

June 1988 –August 1989. Manufacturer of Laser-Guided Inspection Systems primarily for photographic and x-ray films.


Master of Business Administration, University of Redlands,

Redlands, California, USA.

Bachelor of Science - Electrical/Electronics Engineering, University of Bridgeport,

Bridgeport, Connecticut, USA.

Graduate Courses in MIS and Marketing, California State University,

Pomona, California, USA.



ATE - HP 3065, Teradyne 18XX, Fluke 900. Microprocessors - Z-80, 8086, 8088, 286, 386, 486. PLC Programming.

Test Equipment: Spectrum Analyzers, Curve Tracers, Probe Testers, A/D oscilloscope, Laser Optics Testers, ECG & CMM equipment. Solid State Laser Diode including Nd: YAG. CIRRIS, WEETECH & various cable testers.

Mainframe - VAX 11, PC – IBM Compatibles, Macintosh.


Technical: Matlab, Switcap, EE.

Business: Microsoft Office, MS Project, MS Schedule, AGILE, Gantt Charts, WordPerfect 5.1/6.0, Works 3.0, Lotus 123, ABC Flow Chart 4.0, Windows, SQL, Javelin, VP Expert, Adobe Acrobat, ACT, VISIO, Photoshop, JIRA, TQM, Knowledge Point, SharePoint.

CAD: ORCAD, SPICE, Mathcad, Anvil, AutoCAD–14, Solid Works/Edge Viewer.

ERP/MRP-II Systems: Oracle 11i & R12, ASK-MANMAN, MAPICS XA-AS400 IBM Mainframe, EPICOR, QAD, MAS-90, pc/MRP, PICK, SBT, Syteline, CRMs, Agile and Data Management.



Quality: Certified Quality Engineer (CQE), Certified Quality Auditor (CQA). ISO 9001:2015 program, AS9100, ISO 13485, ISO 14001 – EMS, Kaizen Expert, EU RoHS/WEEE/Japan Green/ChinaRoHS, SEMI, Halogen-Free Processes. Formal Six Sigma – Black Belt Training, REACH (ASTM-F2725).

Military Standards: 8625A, M-7298C, Q-9858A, 1686A, 100E, 105D, 120, 202F, 790E, 2000A, DO-254, DO-178.

ANSI: B89.6.2, Z136.I-1993, ASQC M1-1996 & Z-1.15, NCSL-Z540-I, J-Std-001.

UL & Others: 1244, 3101-1, IPC-610 C Class 1, 2 & 3, DOE using Taguchi Method, ITAR.

Training Courses: Attended various Leadership development Courses, APICS Courses. Certified IPC-A-610 Instructor.


Provide leadership for the successful day-to-day operation of the facility. Review established production schedules for all manufacturing departments to insure established inventory levels are met while operating at the highest efficiency possible. Monitor operation expenses and research ways to reduce costs while maintaining product quality. Work closely with key personnel to ensure all members of the manufacturing area are aware of safety policies to provide a safe workplace for the employees. Maintain and support safety and housekeeping program, including all timely communication initiatives. Maintain inventory levels and control flow of product to meet customer demand. Conduct performance appraisals and provide coaching and guidance to all operations employees. Perform make/buy decisions. Managed end-to-end reporting processes for all Business Units.

Develop and execute the plant manufacturing budgets. Analyze workforce requirements. Lead and promote operating in a continuous improvement environment. Remove production constraints; allocate human and equipment resources and direct production employees to attain all established goals.

Manage manufacturing department with three separate shifts through three supervisors in fast paced mfg. environment. Manage Flow Concept Kanban based (Toyota Production System) Production floor with 7 SMT and 3 Test Lines that supported $300 Million per year. Meet day-to-day Production requirement and run manufacturing operation with Lean manufacturing practices. Liaison among Sales & Marketing, Engineering, Manufacturing, Technical Support & Planning. Launched third shift to improve throughput and reduce overtime. Converted Leaded mfg lines into Lead-Free, trained personnel to Lead-Free protocols.

Evaluated Batch-based SMT manufacturing and transformed into Cell (Flow) based manufacturing using Kanban with Fixed Setup to align with Six Sigma (σ) based Lean Manufacturing Principles. Setup Kanban inventory for each Cell and automate them using inventory parameters within MRP reporting system. This increased the manufacturing capacity by more than 50%. Identify, recommend and implement changes to improve productivity and reduce cost and scrap. Monitor scrap and rework data. Direct the establishment, implementation and maintenance of production standards.

Manager Quality functions (& personnel) to develop In-coming Inspection and Outgoing Inspection processes. Setup / improved Quality processes. Setup MRB process while monitoring MRB inventory to assure it stays to the minimum. Setup supplier monitoring system by creating performance matrix of each supplier. Perform quality and manufacturing audits at vendor locations. Prepare business / process performance reports for upper management to assure all processes are producing as expected. Provide IPC, safety, and process training to employees. Monitor regulatory protocols.

Extensive Management experience that includes staffing, training, developing Leads and Supervisors, developing effective work teams, increasing / decreasing resources to satisfy business needs, organizing, budgeting, quoting, planning, Test Engineering, Quality Assurance, Equipment / Facility maintenance, Sustaining, Field Service, and Cost Reduction activities. Extensive interaction with Contract Manufacturers and Sub Contractors.

Lead a team of professionals to implemented ERP/MRPII systems throughout the organization to link various departments within the organization to improve efficiency and productivity. Developed and implemented manufacturing processes that include designing layout of production line in accordance with WCM (including cGMP) strategy of reduced cycle time, JIT, Kanban, and inventory control for video and laser based opto-electronics products. Created routing and labor standards. Established controls over ECO System. Developed processes to have control over Documentation in Document Control Department. Evaluated ROI analysis on capital equipments. Manage inventory of each cell based upon demand and usage.

As a Project / Program Manager, developed product requirements documents & managed product life cycle related to each new product release. Coordinated product launch through all aspects of Product Development activities. Communicated project definition, status and issues through the use of project documentation/standard assets and verbal forums. Lead & coach project leaders in their project responsibilities. Lead a team of professionals to transfer design & manufacturing of a product from one division to another using DFM. Actively participated in MRB problem solving analysis/resolution. Extensive knowledge of preparing Customer Contracts & SOW. Prepared P&L statement for each product and process.

As a Product Manager, communicated and assisted in training on all elements of products to the appropriate functions. Developed and maintained detailed project / product plans, periodic reports to a variety of stakeholders, budgeting and cost tracking, resource management, productivity metrics, and support for the technical team to assure projects are delivered on-time and within budget. Performed internal & external Audits, per AS9100, ISO 9001, ISO 14001 etc.

Manage Purchasing department; setup procurement processes, e.g., VMI – on & off the premises. Develop and improve supplier relationships. Thorough understanding of the inventory supply chain processes from forecasting and procurement to store allocations, store inventory procedures, indirect process management and product returns (RMAs). Thorough proactive monitoring of reports, identify opportunities to improve financial performance and internal controls. Develop and analyze metrics necessary to understand the ever-changing business landscape. Cross train manufacturing personnel to increase productivity and efficiencies.

Implemented ISO-9001 certification as a team leader. Implemented ISO-14001 certification as a manufacturing lead that included certification of WEEE, RoHS, REACH, etc. Performed Failure Analysis (FA) as Test, Manufacturing, and Quality Engineer, and prepared CAR (CAPAs), 8D etc. Performed Reliability Testing and outsourced testing if needed as Project / Product Manager for various certifications, i.e., UL, FCC, CE, CSA, and TUV etc. Implemented and monitored safety related activities to align with OSHA. Extensive knowledge of Government Procurement Procedures.

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