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Customer Service Active Directory

Dearborn, MI
November 18, 2018

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Malik Ali

**** ******, ********, ** ***** • Home: 313-***-**** •

Professional Summary

The skills I have learned have helped me to utilize and advance my professional background to be able to help customers with all their financial and IT needs. Skilled at configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions filters and file sharing.


Experience in customer service Onsite customer Service Skills

Cyber Security Data Base Skills

Networking skills Microsoft, Linux, Mac OS Trained

Cisco Networking Skills Able To right code in linux and Cisco

Firewall and Networking Skills Windows PowerShell Experience.

Able to speak in Arabic Fluently

Team player

Windows Server2008

Network upgrades

Microsoft SharePoint

Active Directory

Team leadership

Data backup and retrieval

CISCO router management


Work History

Front Desk Online Seller Data Base and PO systems, 02/2015 to present

Uncle Ken's Tires Unlimited – Inkster, MI

This position allowed me to perform with customers face to face and with customers online over the world.

I would be able to set up accounts with different websites and sell our product all over the world.

With this position I have grown my skills in communication and business management as I would have to supervise and work with my employees to get certain tasks done.

Secure Solutions IT This was an intern position that I acquired while I was taking classes so that I could further my education in the IT world.

With this internship I was working with real life customers using a program that the company has to watch and secure their company's.

We would go onsite if we had to and fix any issue that would come up.

Internship, 11/2017 to 01/2018

Secure Solutions IT: Technical Center – Clawson, MI

Verified and created claim Numbers by communicating with various insurance companies.

Prepared packages for shipment, pickup or courier delivery to customers.

Preformed Takes for clients including PC-Tune Ups Disk Space Checks and Cleans Memory Restoring

Went To clients offices and workplaces to set up networks lines and network PC's Routers and Servers


Bachelor of Computer Science: 2018

Baker Collage - Allen Park, MI

Associate of General Studies: 2015

Henry Ford College - Dearborn, MI

Cantoro Italian Market 02/2013 to 01/2015-Livonina, MI

Customer Service dealing with many different customers though out the day.

Preformed Many different takes dealing with PO system and IT duties.

Ordering different Items for the Store.

Senior Project

I was tasked to create a Manuel for a IT company which included:



Network Schematics’

Disaster Recovery Plan

Access Control

Data entry

Cost and Risk Assessment

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