NOEL DODDS

**** *. ** *** ** Apt *** Austin, TX *8726 Phone: 512-***-****

E-mail: ac7qey@r.postjobfree.com

TECHNICAL SKILLS

Computers:

A+ Certification • SQL

WORK EXPERIENCE

Q2 Ebanking, Austin, TX: 2015-present

Application Support Specialist II

Reviewed Application logs sent up from Tier 1 Support

Troubleshoot/resolved issues such as networking, third party and code defects

Modified necessary software with SQL, Python, C#, CDN & HTML code

Documented and reported product/application defects to Development team

Integritek, Austin, TX: 2015-2016

Support Desk Technician

Provided remote IT support for over 300 companies

Setup new user accounts, reset passwords in Active directory

Backed up computers and re-imaged desktop/laptops that come in for new users

Created Remote Desktop Connections for users

Removed temp files and Trojans/Viruses to speed up computers

Time Warner Cable, Austin, TX: 2014-2015

Technical Support Rep

Provided assistance with account and billing questions

Troubleshoot Internet issues by logging in remotely to change Wi-Fi settings

Blizzard Entertainment, Austin, TX: 2012-2014

Accounts & Technical Support

Helping players with updating drivers, network card and firewall settings

Inspecting trace routes and path pings for connection issues

Fixing errors that players have with the games

K-force Staffing, Austin, TX: 2010-2012

Home-Depot Technical Support Rep

Walking Home-Depot employees through basic computer troubleshooting

Powering down servers safely by logging in remotely and backing up servers

Fixing network issues by walking employees into the network panels, server rooms and switching ports

EDUCATION

Mid-Peninsula High School, Palo Alto, CA

Techskills, San Antonio, TX

Comp TIA A+ Certified Technician

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