Jacques Kajiwara

Leesburg, VA ***** 571-***-****

ac7qc3@r.postjobfree.com www.linkedin.com/in/jacques-kajiwara/

Senior Program Manager

Listens to Understand Needs, Assess Situation, Create Action Plans, & Motivate Teams to Solve Problems & Bring Projects Back on Track

Competent team leader skilled in telecommunications, engineering, communication, planning, and strategies focused on successfully overseeing all project phases and influencing teams without positional authority. Demonstrate outstanding communication and proven ability to clarify goals, maximize performance, and anticipate results. Perform customer-focused project management with expertise prioritizing needs, providing suitable feedback, and negotiating issue solutions. Display expertise in standardizing processes, improving sales margin, and restructuring projects. Certified as Project Management Professional, Scrum, and Six Sigma Green Belt.

Core Competencies:

Project / Program Management

PMO Management

Stakeholder Relations

Contract Negotiations Timelines & Budgets

Risk Management

Process Optimization

Managing Large Teams

Project Transformation

Effective Communication

Problem Solving

Professional Experience

NOKIA NETWORKS, Herndon, VA 2007 - Present

Senior Program Manager & Acting PMO Manager 2011 - Present

Lead 30 to 100-member project teams and propose expertise in telecommunications and engineering. Maintain communication with all stakeholders, and directing project plans, strategies, and initiatives. Oversee all project phases, from initial proposal development through delivery and customer follow-up. Participate in governance councils and issue-oriented working groups as requested.

Brought clarity to collaborators through effective communication, accelerating achievement of anticipated business outcomes.

Assessed and restructured challenging projects, anticipating and preventing problems, maintaining bottom line and customer satisfaction, and creating balanced workload for team.

Managed multiple, diverse stakeholders, assessing and prioritizing needs, achieving expectations, ensuring open communication and updates on project status, and negotiating solutions to any issues.

Designed project management system to standardize processes, creating central repository for all documentation and monitoring key performance indicators.

Developed and implemented “delivery to sales” initiative, providing feedback to sales team, improving proposals, and creating benchmark data and customer processes.

Restructured $15M project, establishing new governance, staffing, and reporting procedures, restructuring improved communication, smoothing rollout processes, and increasing customer satisfaction.

Rescued complex $25M project that was running over cost and behind schedule through establishing action plan to replace resources, regaining schedule control, and monitoring progress.

National Program Manager, São Paulo, Brazil 2007 - 2011

Led 80-member project teams and additional subcontractors, and managed cellular network implementation for large telecom client. Conducted weekly governance meetings with c-suite executives and presented project status across regions. Managed implementation of 1K new sites across 15 states, defined action points and strategy alignment, and established processes and resource management.

Jacques Kajiwara ac7qc3@r.postjobfree.com Page Two

NOKIA NETWORKS (Continued)

Met customer expectations during materials shortfall while reconfiguring equipment and logistics process, completing project on time and within budget, and achieving all goals.

Reported project updates, payment terms, and development opportunities to internal and external stakeholders, sustaining smooth working relationships and paving way for future success.

Recovered $15M in revenue related to old purchase orders by developing concept for new purchase order control tool, including definition of requirements and management of tool.

SIEMENS LTDA (subsidiary of Siemens AG) 2002 - 2007

Regional Project Manager, São Paulo, Brazil 2005 - 2007

Managed full turnkey projects with 115-person project team and additional field teams. Recruited to get project back on track in alignment with customer vision. Actualized project improvement initiatives, recovered brand, and led regular meetings with customer director.

Streamlined organizational structure for improving project management and customer relations, establishing daily site meetings with customer and team, and presenting detailed weekly plans outlining actionable tasks.

Conceptualized financial reconciliation database, improving project office efficiency and facilitating effective project completion.

Resolved delays and issues, established regular meetings, cultivated collaborative relationship with customer, and improved project control, transforming underperforming project within 6 months, completing over 3K equipment expansions, and accomplishing all customer goals.

Operation and Maintenance (O&M) Regional Manager, Salvador, Brazil 2002 - 2005

Supervised 10 field technicians while managing O&M across 2 states with $900K budget. Oversaw O&M of mobile networks and ensured service level agreements remained on target. Streamlined processes, cut costs, and improved margins. Obtained understanding of improvements needed, created action plan, and motivated teams towards autonomous functioning.

Built most effective maintenance team in region by defining clear monthly goals, eliciting feedback on means of attaining goals, delineating action-items and metrics, and therefore incurring fewer customer penalties than any other team.

Education

Master of Business Administration (MBA), Fundação Getúlio Vargas, Salvador, Brazil

Bachelor of Electrical Engineering (BEE), Universidade Federal de Santa Catarina, Florianópolis, Brazil

Master Certificate, Systems Design and Project Leadership, Cornell University, Herndon, VA

Project Management Professional Certification, Project Management Institute

Six Sigma Green Belt

Certified ScrumMaster, Scrum Alliance, Herndon, VA

Additional Information

Technical Skills:

Microsoft Office Suite, MS Project, and SharePoint

Awards:

Nokia Customer Perceived Value Award, 2015; Nokia Latin America Team of the Year Award, 2015

Languages:

English (fluent), Spanish (fluent), Portuguese (native)

Citizenship:

United States

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