Manager Customer Service
Resume:
Northern Area, Bahrain
**************@*****.**
m
ALI HUSSAIN ALMARZOOQ
IT Help Desk Support OBJECTIVE
My aim to develop my practical and knowledgeable abilities to achieve and present all prospects that make me able to serve the society through this job. CORE COMPETENCIES
* Strategic Planning
* Operational Excellence
* Relationship Building
* Communication
* Competitive Intelligence
* Team Leadership
* Research & Analysis
* Project Management
* Process Improvements
PROFESSIONAL EXPERIENCE
2013 - NOW IT Help Desk Support
CPIC Abahasain Faiber Glass
1. Server’s management & Troubleshooting
2. Cisco ASDM & Fortigate Firewall & EMC DD2200 & APC UPS & Dell Server.
3. SAP full authorize for all module - Master Data Entries & troubleshooting.
4. Maintain the following IT systems in Bahrain and solve the related problems timely to meet the requirements of the :
o Data and voice networks
o Video conference systems
o Server systems
o Access control systems
o Attendance systems
o CCTV security monitoring systems
o Standard IT room facilities
5. Provide education, on-site training and technical supports to IT users to help them to use the IT
systems and applications efficiently and to solve the problems experienced by the users timely. The supported area mainly covers: o Windows operating system installation and
configuration.
o Basic office work platform support, such as Outlook, Web Proxy, MS Office, VPN clients, etc.
o Information security tools support, such as Semantic anti- virus software, personal firewall, etc.
o Coordinating the maintenance partners to solve the hardware and software problems
o Office printers and scanners installation and configuration. ACTIVITIES
Organizer in
“Learning Value in
knowledge society” –
Student Support
society.
Organizer in Used
Books Exhibition -
University of Bahrain.
Presented Workshop
about "Time
Management" in the
collage of business –
University of Bahrain.
Presented Workshop
about "How I do my
university major?" in
the Ahmed Al-Omran
secondary boys
school.
Participate in "How
do I create a
leadership" Achiever
summer program
(July – august 2006)
which improves
leadership,
communications
and presentation
skills.
Jul 2013 -
Sep 2013
Programs Developer
Intelligent E-Business
solutions
Concerned with facets of the software development process, including the research, design, programming, and testing many small organization systems by Vb.net and C# from July 2013 to September. 2011 - 2012 Sales
AlJameea Catering
The sales manager solicits new catering customers through traditional and non-traditional sales techniques. Other important duties include booking, selling, planning and coordinating all special social events while assuring the highest level of customer service LANGUAGE
Mother
tongue: Arabic.
Other languages:
English.
INTEREST &
HOBBIES
Reading technical
articles, books and
exploring new
technologies.
Playing and watching
sport activities.
EDUCATION
23-APR-2017-
27-APR-2017
VMware vSphere Install, Configure, Manage “V6.5”
VMware
explores installation, configuration, and management of VMware vSphere®, which consists of VMware ESXiTM and VMware® vCenter ServerTM.
2008-2013 B.S.C Business Information Systems
University of Bahrain
Business Information System(BIS) have become an integral part of products and services of organizations and governments. Every organization, public or private, relies on these technologies for better managing, coordinating, and controlling their tasks. The Information Systems disciplines centers around using ICT to efficiently and effectively enhance the performance of individuals and organizations in their work. Information Systems Professionals will be involved in not only in designing and developing systems but also in understanding business processes and requirements to enhance and develop these systems.
2005-2008 Secondary certificate
Ahmed Al-Omran Secondary Boy School
Science & Math section with GPA 89.7%.
1-MAY-2016-
1-AuG-2016
Earning an MCSA: Windows Server 2012 certification qualifies you for a position as a network of computer systems administrator or as a computer network specialist, and it is the first step on your path to becoming a Microsoft Certified Solutions Expert (MCSE). Microsoft
MCSA: Windows Server 2012
25-JAN-2015-
29-JAN-2015
SAP ERP Integration of Business Processes.
Alghad Institute
Successfully Participate in the training program SAP ERP Integration of Business Processes.
Describe how various business transactions are performed using the SAP ERP system.
Explain the integration points between applications within SAP EARP
SKILLS
Interpersonal Skills:
Have a great motivation to learn new skills/technologies.
Excellent communication and interpersonal skills.
Good analytical/problem-solving skills.
Fast-learner, hard-worker, and self-initiative.
Able to work independently or part of a team.
Ability to interact with the customers to know their requirements. Computer Skills:
Good programming skills in Visual Basic and can use SQL.
Ability to analyze and document business and IT processes.
Good basic programming skills in Visual Basic, C, Java and HTML.
Knowledgeable and experienced in Microsoft server (Domain Controller, Microsoft Exchange, DHCP, DNS).
Good working on Oracle ERP and SAP ERP.
Excellent in Ms Office Package.
Excellent background in Fundamentals technical skills. REFERENCES
Mr. Leo Wang
CPIC Abahsain Fiberglass M.E,(W.L.L), IT Manager,Vice Manager of HR & Administrative. Mobile: +973-********, China Mobile: 1-852-***-**** Office :( +973-******** Ext.568 Mr. Husain Alsikh
CPIC Abahsain Fiberglass M.E,(W.L.L), Assistant Manager of HR & Administrative. Mobile: +973-********, +966-********* Office: Dir. +973-******** Mr.Mohammed Aborwais
Intelligent E-Business solutions - IT Manager.
Mobile: +973-******** Office: +973-********
14-MAY-2017-
18-MAY-2017
VCP (VMware Certified Professional) - Data Center
Virtualization VMware
This industry-recognized certification validates that you know how to implement, manage, and troubleshoot a vSphere V6.5 infrastructures, using best practices to provide a powerful, flexible, and secure foundation for business agility that can accelerate the transformation to cloud computing.
Contact this candidate