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Manager Customer Service

November 18, 2018

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Northern Area, Bahrain




IT Help Desk Support OBJECTIVE

My aim to develop my practical and knowledgeable abilities to achieve and present all prospects that make me able to serve the society through this job. CORE COMPETENCIES

* Strategic Planning

* Operational Excellence

* Relationship Building

* Communication

* Competitive Intelligence

* Team Leadership

* Research & Analysis

* Project Management

* Process Improvements


2013 - NOW IT Help Desk Support

CPIC Abahasain Faiber Glass

1. Server’s management & Troubleshooting

2. Cisco ASDM & Fortigate Firewall & EMC DD2200 & APC UPS & Dell Server.

3. SAP full authorize for all module - Master Data Entries & troubleshooting.

4. Maintain the following IT systems in Bahrain and solve the related problems timely to meet the requirements of the :

o Data and voice networks

o Video conference systems

o Server systems

o Access control systems

o Attendance systems

o CCTV security monitoring systems

o Standard IT room facilities

5. Provide education, on-site training and technical supports to IT users to help them to use the IT

systems and applications efficiently and to solve the problems experienced by the users timely. The supported area mainly covers: o Windows operating system installation and


o Basic office work platform support, such as Outlook, Web Proxy, MS Office, VPN clients, etc.

o Information security tools support, such as Semantic anti- virus software, personal firewall, etc.

o Coordinating the maintenance partners to solve the hardware and software problems

o Office printers and scanners installation and configuration. ACTIVITIES

Organizer in

“Learning Value in

knowledge society” –

Student Support


Organizer in Used

Books Exhibition -

University of Bahrain.

Presented Workshop

about "Time

Management" in the

collage of business –

University of Bahrain.

Presented Workshop

about "How I do my

university major?" in

the Ahmed Al-Omran

secondary boys


Participate in "How

do I create a

leadership" Achiever

summer program

(July – august 2006)

which improves



and presentation


Jul 2013 -

Sep 2013

Programs Developer

Intelligent E-Business


Concerned with facets of the software development process, including the research, design, programming, and testing many small organization systems by and C# from July 2013 to September. 2011 - 2012 Sales

AlJameea Catering

The sales manager solicits new catering customers through traditional and non-traditional sales techniques. Other important duties include booking, selling, planning and coordinating all special social events while assuring the highest level of customer service LANGUAGE


tongue: Arabic.

Other languages:




Reading technical

articles, books and

exploring new


Playing and watching

sport activities.




VMware vSphere Install, Configure, Manage “V6.5”


explores installation, configuration, and management of VMware vSphere®, which consists of VMware ESXiTM and VMware® vCenter ServerTM.

2008-2013 B.S.C Business Information Systems

University of Bahrain

Business Information System(BIS) have become an integral part of products and services of organizations and governments. Every organization, public or private, relies on these technologies for better managing, coordinating, and controlling their tasks. The Information Systems disciplines centers around using ICT to efficiently and effectively enhance the performance of individuals and organizations in their work. Information Systems Professionals will be involved in not only in designing and developing systems but also in understanding business processes and requirements to enhance and develop these systems.

2005-2008 Secondary certificate

Ahmed Al-Omran Secondary Boy School

Science & Math section with GPA 89.7%.



Earning an MCSA: Windows Server 2012 certification qualifies you for a position as a network of computer systems administrator or as a computer network specialist, and it is the first step on your path to becoming a Microsoft Certified Solutions Expert (MCSE). Microsoft

MCSA: Windows Server 2012



SAP ERP Integration of Business Processes.

Alghad Institute

Successfully Participate in the training program SAP ERP Integration of Business Processes.

Describe how various business transactions are performed using the SAP ERP system.

Explain the integration points between applications within SAP EARP


Interpersonal Skills:

Have a great motivation to learn new skills/technologies.

Excellent communication and interpersonal skills.

Good analytical/problem-solving skills.

Fast-learner, hard-worker, and self-initiative.

Able to work independently or part of a team.

Ability to interact with the customers to know their requirements. Computer Skills:

Good programming skills in Visual Basic and can use SQL.

Ability to analyze and document business and IT processes.

Good basic programming skills in Visual Basic, C, Java and HTML.

Knowledgeable and experienced in Microsoft server (Domain Controller, Microsoft Exchange, DHCP, DNS).

Good working on Oracle ERP and SAP ERP.

Excellent in Ms Office Package.

Excellent background in Fundamentals technical skills. REFERENCES

Mr. Leo Wang

CPIC Abahsain Fiberglass M.E,(W.L.L), IT Manager,Vice Manager of HR & Administrative. Mobile: +973-********, China Mobile: 1-852-***-**** Office :( +973-******** Ext.568 Mr. Husain Alsikh

CPIC Abahsain Fiberglass M.E,(W.L.L), Assistant Manager of HR & Administrative. Mobile: +973-********, +966-********* Office: Dir. +973-******** Mr.Mohammed Aborwais

Intelligent E-Business solutions - IT Manager.

Mobile: +973-******** Office: +973-********



VCP (VMware Certified Professional) - Data Center

Virtualization VMware

This industry-recognized certification validates that you know how to implement, manage, and troubleshoot a vSphere V6.5 infrastructures, using best practices to provide a powerful, flexible, and secure foundation for business agility that can accelerate the transformation to cloud computing.

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