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Training Manager

Winder, Georgia, United States
November 20, 2018

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Dennis G. Berdanis

Winder, GA ***** 678-***-****

Training Professional

Drives Learning Content, Production & Technical Documentation

Provides instructional design and development. Brings extensive experience in hardware and cloud environments requiring technology-based development and technical writing to your company. Delivers projects on time and on budget. Uses blended delivery methods (multimedia, virtual, simulations / lab). Will learn new applications and technologies quickly. Collaborates with clients, Subject Matter Experts (SMEs) and development teams to manage scope, targeted outcome and deadlines. Let me help you with your training needs.

Areas of Expertise:

Training Design & Development New Technology Investigation Customer Focus

Problem Solving Agile Collaboration Dependability

Professional Experience

NOKIA (ALCATEL-LUCENT), Naperville, IL (Telecommuting from Winder, GA)

Lead Training Developer / Curriculum Manager 2007- 2018

Designed curriculum and developed training courses to support product lines (IMS and Security).

Designed general training and supported multiple customer configurations of IMS, solving challenge of supporting unique training solutions for every client including Train the Trainer (TtT) sessions.

Developed Voice over IP (VOIP) IP Multimedia Subsystem (IMS) training used in Long-Term Evolution (LTE) training, preventing duplication of work.

Created security training under short deadline, learning product quickly and delivering under pressure.

Led teams for Agile implementation, investigating new technologies and usage capabilities, including Blockchain, AI / ML and AR / MR / VR and implemented best practices repository.

Project Manager (additional duty to the above category) 2013 - 2017

Supervised third-party vendor training developers. Created training designs, oversaw development and published courses. Obtained source material and lab resources for course support.

Instructed developers on key processes and tools, bringing team up-to-speed quickly, meeting deadlines and adhering to budgets.

Collaborated to simplify processes, eliminating unnecessary forms, communicating updates and increasing efficiency.

Oversaw development of IMS training courses, preserving quality, onboarding new developers and staying within budget.

Took the lead in learning Cornerstone on Demand LMS, transitioning from SABA, uploading WBT training, developing pre and post tests and sharing knowledge and results with internal stakeholders

Dennis G. Berdanis Page Two

NOKIA (Continued)

Training Developer 1996 - 2006

Designed and developed training to support 5ESS® Switch. Conducted field tests and user task analyses (UTA). Coordinated with production team to create multimedia computer-based training.

Designed standards for computer-based and web-based training design, providing customers with a common look and feel across all training products.

Developed training for North America-based and global customers, incorporating different formats using unique word processors and graphic editors.

Delivered technical documentation and training, which supported Administrative Services Module, Very Compact Digital Exchange and Distant Remote Module, and increased depth of knowledge and versatility by learning technical documentation tools and processes which enabled cost reductions.

Delivered VCDX training to internal audiences as needed, allowing SME to be relieved of task and do other high priority work.

Technical Skills

Development: O365 Apps (Word, PowerPoint, Excel) Articulate 360 (Storyline, Rise)

Graphic Editors Flash Adobe Premier Elements Adobe Pro Audacity ADDIE

LMS: Cornerstone on Demand SABA

CMS: LiveLink, SharePoint


BSEET, Specialty in Communications (Fiber Optic, Satellite, Transmission technologies),

Southern Polytechnic State University (merged with Kennesaw State University)


NRS1, Network Routing Specialist 1 Certification, NRS1 Certification, 12/2015 – 12/2018

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