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Data Entry Customer Service

Appleton, Wisconsin, United States
November 20, 2018

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Lee Hietpas

Kimberly, WI


Work Experience

Mail Finisher/Shipping

Xerox Corporation/CTG Staffing Agency - Appleton, WI July 2015 to Present

• Perform production mail labeling / mail merge.

• Prepare mail and packages for external and internal shipments and coordinate deliveries and pick- ups.

• Perform quality checks and maintain logs on outbound packages.

• Monitor/order/replenish supplies inventory, mail and distribution activities. Warehouse Associate

Tidi Products/IQ Staffing Agency - Neenah, WI

May 2015 to July 2015

• Pick and process orders, Data Entry. Ability to lift up to 75 lbs. Warehouse Associate

Step Industries - Neenah, WI

October 2014 to December 2014

• Pick and process orders, Data Entry. Ability to lift up to 75 lbs. Warehouse Associate

Sears Holdings Corporation - Appleton, WI

June 2014 to August 2014

• Pick and process orders, Data Entry. Ability to lift up to 75 lbs. Warehouse Associate

PDQ Manufacturing/Encadria Staffing Agency - De Pere, WI September 2013 to December 2013

• Picked parts from warehouse to prepare and ship to customers and to employees to assemble and finish final products.

• Used computer to plan logistics for movement of parts. Customer Service/Courier/Ramp Agent

Fedex Express - Appleton, WI

March 1996 to July 2013

• Contact customers by telephone, computer or in person to obtain or provide information details of problem packages.

• Examine all relevant information to assess validity of complaints and to determine possible causes, such as: extreme weather conditions, mechanical failure or human error.

• Worked closely with and provided support to dispatchers, management and fellow team members to help resolve any customer issues or concerns, and notify the customer with the results and final resolution of the claim.

• Collected and scanned documents using image documenting equipment. Ran daily reports for service center volume and compliance.

• Demonstrated safe work behaviors in all tasks, to avoid on the job injuries and avoid lost time accidents.

• Courier, followed the most efficient routes to picked-up and deliver customer's packages, used a scanning/ tracking device to ensure

reliable and accurate information.

• Scheduled line haul routes (Semi Truck Routes).


Associate in Business/Marketing

Fox Valley Technical College - Appleton, WI

September 1990 to December 1994

Military Service

Branch: United States Marine Corp

Service Country: United States

Rank: Lance Corporal (E-3)

August 1983 to December 1987

• Security- Naval Weapons Station Seal Beach, Ca.

• Infantry- Twentynine Palms,Ca.

Commendations: Meritorious Mast, Good Conduct Medal, Honorable Discharge. Certifications/Licenses

Aircraft Loading Ground Service Equipment

March 1996 to July 2013

Loaded cargo aircraft using:

• Aircraft pushbacks.

• Various ULD loaders ("K loaders") standard-version and universal.

• Tug and dollie combinations.

• Marshall aircraft on and off taxiways.

Forklift Certified

March 1996 to Present

IATA (International Air Transport Association)

March 1996 to July 2013

• Screen and load items for safe transportation by aircraft.

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