Customer Service Technician
Resume:
GARRY IRWIN
** ******* *****, ****** ** L*N *Z*
**********@******.***
PROFILE
Proven, reliable and motivated person who can be relied on to take charge and
complete tasks on time with little or no supervision
Enjoy the challenges of learning new skills and adept at envisioning new ideas and
implementing them into a practical application
Able to prioritize, analyze and resolve complex problems systematically
Proven record of excellence, dependability and customer service skills
EMPLOYMENT HISTORY
C.N.I. / Catek / Excel / Helix IT/B.F.G. /C.A.S.
Install/Test Structured Cabling and Wireless Equipment Technician 2004 - Present
Built, tested, diagnosed and turned up ADSL, T1, PRI, DS3 and OC Transport facility circuits within Telus Internet Data center and Bell Central Office Co-locates and POP’s.
Installed/cross connected and tested servers, switches, routers and modems used in the transfer
of data within the Telus Internet Data centers and TD Bank Data centers
Installed/commissioned all equipment in Telus POP sites for interface with Telus Mobility
services via T1, DS3, Sonet and/or Microwave facilities
Installed/tested D.A.S. systems in Yorkdale mall, Sun Life buildings in Toronto On., M.T.S. center in Winnipeg, Manitoba, Markham Hospital and home satellite dishes for Bell Expressvu etc.
Installed new Eltek, Argus, Marconi and Helios power bays and transitioned within 6 hour maintenance window ensuring proper alarming and operation are met.
Installed and tested all new equipment, cabling etc. used within Shopper’s Drug Mart stores in Canada.
Planned, roughed in and installed, terminated and tested Cat5, Cat6, 25, 50 pair cabling, Co axial and spliced/connectorized Fiber Optic cabling, built cable tray systems, grounded cabinets and equipment in TD Bank Data centers in Ontario using work orders, instructions provided by P.M.’s and manufacturer recommended best practices.
ATS RELIANCE/DWS
Install/Commission Technician 2000 - 2004
Performed the installation and commissioning of wireless and transport equipment within Bell Mobility, Telus Mobility and Roger’s Wireless sites using Ericsson, Huawei and Nokia equipment
Met with customers/technicians to discuss scope of work required and performed the installation
of data/telecommunications equipment
Installed/commissioned Motorola IDEN and Lucent PCS cell sites
Installed and commissioned Ericsson 2206, 2106, 2102, 2202 GSM equipment
Performed and gave direction in the installation of Microwave equipment and Low Voltage Disconnect power systems used in Roger’s Wireless sites
Performed hardware changes required in the Sectorization of OMNI cell sites
Garry Irwin
NORTEL NETWORKS
Systems Analyst/Tester 1979 – 2000
Installed, tested, diagnosed and repaired Business and home telephones, D.M.S. switching equipment and other peripherals in manufacturing and staging environments
Determined the nature, cause and location of faults and repaired or caused the repair of
defective equipment
Analyzed test results and adjusted, changed or repaired equipment as required
SPECIAL SKILLS
Able to perform work where there are no accepted methods or practices in place
Strong communication/customer service skills
Multilingual. (French, English)
EDUCATION
Toronto School of Business/CompuCollege School - Computer Support Specialist (Honors Diploma)
Unix
Novell Netware
Client/Server Applications
Lotus Notes
Tech Support for Windows
DOS
Windows 95
MS Office Suite
Lotus 1-2-3
Sheridan College (Brampton) - Ontario Association of Certified Engineering Technicians and
Technologists (Diploma)
Calculus I – IV
Electronics I – IV
Programming
Communications
Digital Principles & Theory
Software Applications
Nickel District Collegiate (Sudbury) - Ontario Secondary School Diploma
SPECIAL ACHIEVEMENTS
Received suggestion awards at Nortel to improve production, quality and lower costs
Received letters of appreciation from Ericsson and Roger’s project managers for excellent quality
and effort on R.B.S. sites
Andrew’s connectors certification
Received Anritsu SiteMaster training by MMWave Technologies
Ericsson RT1 Certification
Using Unicam and Belden splicing tools to connect fiber to other equipment and test using OTDR.
PERSONAL INTERESTS
Woodworking, fishing.
REFERENCE AVAILABLE UPON REQUEST
Contact this candidate