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Customer Service Technician

Maple, Ontario, Canada
November 20, 2018

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** ******* *****, ****** ** L*N *Z*



Proven, reliable and motivated person who can be relied on to take charge and

complete tasks on time with little or no supervision

Enjoy the challenges of learning new skills and adept at envisioning new ideas and

implementing them into a practical application

Able to prioritize, analyze and resolve complex problems systematically

Proven record of excellence, dependability and customer service skills


C.N.I. / Catek / Excel / Helix IT/B.F.G. /C.A.S.

Install/Test Structured Cabling and Wireless Equipment Technician 2004 - Present

Built, tested, diagnosed and turned up ADSL, T1, PRI, DS3 and OC Transport facility circuits within Telus Internet Data center and Bell Central Office Co-locates and POP’s.

Installed/cross connected and tested servers, switches, routers and modems used in the transfer

of data within the Telus Internet Data centers and TD Bank Data centers

Installed/commissioned all equipment in Telus POP sites for interface with Telus Mobility

services via T1, DS3, Sonet and/or Microwave facilities

Installed/tested D.A.S. systems in Yorkdale mall, Sun Life buildings in Toronto On., M.T.S. center in Winnipeg, Manitoba, Markham Hospital and home satellite dishes for Bell Expressvu etc.

Installed new Eltek, Argus, Marconi and Helios power bays and transitioned within 6 hour maintenance window ensuring proper alarming and operation are met.

Installed and tested all new equipment, cabling etc. used within Shopper’s Drug Mart stores in Canada.

Planned, roughed in and installed, terminated and tested Cat5, Cat6, 25, 50 pair cabling, Co axial and spliced/connectorized Fiber Optic cabling, built cable tray systems, grounded cabinets and equipment in TD Bank Data centers in Ontario using work orders, instructions provided by P.M.’s and manufacturer recommended best practices.


Install/Commission Technician 2000 - 2004

Performed the installation and commissioning of wireless and transport equipment within Bell Mobility, Telus Mobility and Roger’s Wireless sites using Ericsson, Huawei and Nokia equipment

Met with customers/technicians to discuss scope of work required and performed the installation

of data/telecommunications equipment

Installed/commissioned Motorola IDEN and Lucent PCS cell sites

Installed and commissioned Ericsson 2206, 2106, 2102, 2202 GSM equipment

Performed and gave direction in the installation of Microwave equipment and Low Voltage Disconnect power systems used in Roger’s Wireless sites

Performed hardware changes required in the Sectorization of OMNI cell sites

Garry Irwin


Systems Analyst/Tester 1979 – 2000

Installed, tested, diagnosed and repaired Business and home telephones, D.M.S. switching equipment and other peripherals in manufacturing and staging environments

Determined the nature, cause and location of faults and repaired or caused the repair of

defective equipment

Analyzed test results and adjusted, changed or repaired equipment as required


Able to perform work where there are no accepted methods or practices in place

Strong communication/customer service skills

Multilingual. (French, English)


Toronto School of Business/CompuCollege School - Computer Support Specialist (Honors Diploma)


Novell Netware

Client/Server Applications

Lotus Notes

Tech Support for Windows


Windows 95

MS Office Suite

Lotus 1-2-3

Sheridan College (Brampton) - Ontario Association of Certified Engineering Technicians and

Technologists (Diploma)

Calculus I – IV

Electronics I – IV



Digital Principles & Theory

Software Applications

Nickel District Collegiate (Sudbury) - Ontario Secondary School Diploma


Received suggestion awards at Nortel to improve production, quality and lower costs

Received letters of appreciation from Ericsson and Roger’s project managers for excellent quality

and effort on R.B.S. sites

Andrew’s connectors certification

Received Anritsu SiteMaster training by MMWave Technologies

Ericsson RT1 Certification

Using Unicam and Belden splicing tools to connect fiber to other equipment and test using OTDR.


Woodworking, fishing.


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