Customer Service Developer
Resume:
MIRA GUIRGUIS
Nashville, TN ***** 615-***-**** ac7q3i@r.postjobfree.com
Summary
Motivated professional with extensive experience in data analytics focused on transitioning to highly skilled SQL/Database Developer. Proven ability to transform business needs and requirements into high performing data objects, SQL stored procedures and analytic reports. Collaborative communicator, that thrives in a fast-paced, dynamic Agile environment with the ability to work with business and technical stakeholders on how to best prioritize competing tasks.
Education
MASTER OF BUSINESS ADMINISTRATION TBD TENNESSEE STATE UNIVERSITY
Major: Business
BACHELOR OF BUSINESS 2014 MIDDLE TENNESSEE UNIVERSITY
Major: Computer Information Systems
Minor: Business Administration
Technically Proficient Skills
T-SQL/PL-SQL/MySQL
SSIS/Stored Procs
AGILE/Waterfall
MS OFFICE/VISIO
ERD/Data Dictionaries
Visual Studio
HTML/CSS/ASP.NET
SOURCE TREE
Crystal Reports/Tableau
C# /JAVA SCRIPT
JIRA/BitBucket
AdobeDreamWeaver/PhotoShop
Experience
SQL/ETL DEVELOPER DCI ARTFORM, INC 4/2018 - PRESENT
Analyzed and documented complex data mapping that was the basis for SQL development
Participated as Agile development team member in daily standups, sprint planning, backlog grooming
Created data analytics to view and improve conversions rates by BPI
Collaborated with various stakeholders on prioritization of competing development work.
Developed and unit tested stored procedures to be used by app functions
Designed and developed various data objects including tables, indexes, primary and foreign keys
Validated data through use of the MSSQL Import and Export Wizard
BI REPORTING ANALYST COMMUNITY HEALTH SYSTEMS 11/2015 TO 03/18
Identified methods to improve speed and performance of SQL queries and provided information to developers to incorporate
Developed SQL queries daily for internal and external end users
Assisted in integration support of 1000+ hospitals
Created organizational facility charts and validation tests against Lawson to ensure data accuracy before sending to downstream data consumers
Applied MS Access tool set to process workflow and submit reports to achieve deadlines
Developed new reports and modify existing LBI reports utilizing Crystal Reports
Assisted in the support of the General Ledger team at end of month close process
Facilitated meetings to present data to operational teams weekly
Analyzed and translated business requirements into technical requirements for the development of design documents and technical specifications
Performed software unit testing before uploading and sending to client
RECORDS MANAGEMENT ANALYST TENNESSEE DEPT. OF TREASURY 4/2018 – 10/2015
Captured, imaged, entered, indexed, and archived data to ensure quality assurance and optimal workflow
Worked with IT team and resources to test technical options and resolve application issues in a timely manner
Maintained document queue on continuing basis
CLAIMS EXAMINER INTERN TENNESSEE DEPT. OF TREASURY 11/2013 – 4/2014
Processed Claims and facilitated resolution of inquiries and discrepancies among Claimants, litigation, and other parties
Maintained an in-depth knowledge of Claims to guide Claimants through the Claim review process
Researched information to identify abandoned and unclaimed property
Analyzed documents to ensure precise, complete data
Updated and managed internal database
BENEFITS COORDINATOR INTERN TENNESSEE DEPT. OF TREASURY 06/2013 – 11/2013
Calculated eligibility, benefit payments, and contribution amounts
Sorted and analyzed data to ensure reporting needs and client options were achieved
Verified integrity of submitted information by applying knowledge of Concord platform
Validated all data that was calculated before reporting information to ensure accuracy
Delivered exemplary client services to communication retirement application process to individuals
SORTED AND ANALYZED DATA TO ENSURE REPORTING NEEDS AND CLIENT OPTIONS WERE ACHIEVEDTECHNICAL SUPPORT SPECIALIST DELL 05/2011 TO 06/2013
Monitored, analyzed, and administered security management tools and configurations to identify, track, and mitigate security risks, vulnerabilities, and breaches
Documented and resolved hardware, application, and network issues to ensure an exceptional client experience
Verified proper hardware and software set up
Delivered exemplary customer service
REFERENCES
Maryarlene Smith – Product Manager Lead
ac7q3i@r.postjobfree.com
David Woolbright – Senior Full Stack Developer
ac7q3i@r.postjobfree.com
Pete Pelskamp – Database Architect
ac7q3i@r.postjobfree.com
Clif Foy
ac7q3i@r.postjobfree.com – Senior Full Stack Developer
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