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Customer Service Developer

Location:
Antioch, Tennessee, United States
Posted:
November 20, 2018

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Resume:

MIRA GUIRGUIS

Nashville, TN ***** 615-***-**** ac7q3i@r.postjobfree.com

Summary

Motivated professional with extensive experience in data analytics focused on transitioning to highly skilled SQL/Database Developer. Proven ability to transform business needs and requirements into high performing data objects, SQL stored procedures and analytic reports. Collaborative communicator, that thrives in a fast-paced, dynamic Agile environment with the ability to work with business and technical stakeholders on how to best prioritize competing tasks.

Education

MASTER OF BUSINESS ADMINISTRATION TBD TENNESSEE STATE UNIVERSITY

Major: Business

BACHELOR OF BUSINESS 2014 MIDDLE TENNESSEE UNIVERSITY

Major: Computer Information Systems

Minor: Business Administration

Technically Proficient Skills

T-SQL/PL-SQL/MySQL

SSIS/Stored Procs

AGILE/Waterfall

MS OFFICE/VISIO

ERD/Data Dictionaries

Visual Studio

HTML/CSS/ASP.NET

SOURCE TREE

Crystal Reports/Tableau

C# /JAVA SCRIPT

JIRA/BitBucket

AdobeDreamWeaver/PhotoShop

Experience

SQL/ETL DEVELOPER DCI ARTFORM, INC 4/2018 - PRESENT

Analyzed and documented complex data mapping that was the basis for SQL development

Participated as Agile development team member in daily standups, sprint planning, backlog grooming

Created data analytics to view and improve conversions rates by BPI

Collaborated with various stakeholders on prioritization of competing development work.

Developed and unit tested stored procedures to be used by app functions

Designed and developed various data objects including tables, indexes, primary and foreign keys

Validated data through use of the MSSQL Import and Export Wizard

BI REPORTING ANALYST COMMUNITY HEALTH SYSTEMS 11/2015 TO 03/18

Identified methods to improve speed and performance of SQL queries and provided information to developers to incorporate

Developed SQL queries daily for internal and external end users

Assisted in integration support of 1000+ hospitals

Created organizational facility charts and validation tests against Lawson to ensure data accuracy before sending to downstream data consumers

Applied MS Access tool set to process workflow and submit reports to achieve deadlines

Developed new reports and modify existing LBI reports utilizing Crystal Reports

Assisted in the support of the General Ledger team at end of month close process

Facilitated meetings to present data to operational teams weekly

Analyzed and translated business requirements into technical requirements for the development of design documents and technical specifications

Performed software unit testing before uploading and sending to client

RECORDS MANAGEMENT ANALYST TENNESSEE DEPT. OF TREASURY 4/2018 – 10/2015

Captured, imaged, entered, indexed, and archived data to ensure quality assurance and optimal workflow

Worked with IT team and resources to test technical options and resolve application issues in a timely manner

Maintained document queue on continuing basis

CLAIMS EXAMINER INTERN TENNESSEE DEPT. OF TREASURY 11/2013 – 4/2014

Processed Claims and facilitated resolution of inquiries and discrepancies among Claimants, litigation, and other parties

Maintained an in-depth knowledge of Claims to guide Claimants through the Claim review process

Researched information to identify abandoned and unclaimed property

Analyzed documents to ensure precise, complete data

Updated and managed internal database

BENEFITS COORDINATOR INTERN TENNESSEE DEPT. OF TREASURY 06/2013 – 11/2013

Calculated eligibility, benefit payments, and contribution amounts

Sorted and analyzed data to ensure reporting needs and client options were achieved

Verified integrity of submitted information by applying knowledge of Concord platform

Validated all data that was calculated before reporting information to ensure accuracy

Delivered exemplary client services to communication retirement application process to individuals

SORTED AND ANALYZED DATA TO ENSURE REPORTING NEEDS AND CLIENT OPTIONS WERE ACHIEVEDTECHNICAL SUPPORT SPECIALIST DELL 05/2011 TO 06/2013

Monitored, analyzed, and administered security management tools and configurations to identify, track, and mitigate security risks, vulnerabilities, and breaches

Documented and resolved hardware, application, and network issues to ensure an exceptional client experience

Verified proper hardware and software set up

Delivered exemplary customer service

REFERENCES

Maryarlene Smith – Product Manager Lead

ac7q3i@r.postjobfree.com

512-***-****

David Woolbright – Senior Full Stack Developer

ac7q3i@r.postjobfree.com

615-***-****

Pete Pelskamp – Database Architect

ac7q3i@r.postjobfree.com

615-***-****

Clif Foy

ac7q3i@r.postjobfree.com – Senior Full Stack Developer

615-***-****



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