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Customer Service Manager

Location:
Norwalk, California, United States
Salary:
40000
Posted:
November 17, 2018

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Resume:

Miguel Luna

***** ****** ******* **., *******, CA 9065 310-***-**** ac7pyr@r.postjobfree.com

Objective

To apply my skills, knowledge, and experience that I’ve acquired over the past few years in both school and work to any career in my field of expertise.

Education

CALIFORNIA POLYTECHNIC UNIVERSITY, POMONA DEC. 2018 B.A.

Major: Business Administration

Emphasis: Operations Management

Skills & Abilities

Managed team of up to associates.

In charge of scheduling employees to meet business demands on a weekly and daily basis.

Experienced in Microsoft Word, Power Point, Excel, Project, and Outlook.

Bilingual in English and Spanish.

Experience

CASHIERING LEAD SEARS FEB. 2017-PRESENT

Created an engaged team of cashiers that helped delivered excellent customer service.

Responsible for driving key metrics in the store including credit and rewards programs.

Encouraged associate participation through coaching and observations.

Responsible for staffing and scheduling based on labor demand.

Responsible for cash office duties, cash flow, and cash overs and shorts.

Assisted Operations manager with store operations such as fulfilling online web orders, receiving and processing freight, and merchandise pickup duties.

Responsible for hiring and training new personnel, onboarding new staff during orientation and other HR duties such as I-9 processing.

Served as customer service manager by constantly providing excellent customer service and resolving any customer issues that arose.

CASHIER SEARS SEPTEMBER 2015-JANUARY 2017

Provided excellent customer service to all customers

Responsible for driving credit and performing to company standards for all metrics.

Assisted in motivating and created a friendly team environment

HARDLINES ASSOCIATE SEARS APRIL 2014-SEPTEMBER 2015

Responsible for merchandizing and stocking in hardlines department.

Assisted in ad setup and pricing, as well as performed cashiering duties when possible.

Ensured accuracy in planograms and price points.



Contact this candidate