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Customer Service Sales

United States
November 17, 2018

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Arron Woodall

*** ******** **, ******** ** ***** 336-***-****


Seeking a challenging position finding solutions and understanding technology to improve customer experiences in the support industry. SKILLS:

Capable of working efficiently either in team or individual projects.

Knowledge in the working principles of Iwork productivity softwares, Microsoft Office 2003-2018, Adobe photoshop CS6, Dragon Speaking, Mac OSX, and windows 10.

3 years expertise in the customer service and technology industries in specialist roles.

• I worked as a apple expert tasked with duties such as ensuring the success of the apple shop 2.0 and overcoming customer problems and concerns with expertise and impartial solutions.

• I am currently certified as a Apple Product Professional, as well as a microsoft expert. EDUCATION

North Davidson High School

Class of 2011

Relevant Coursework Completed

Intro to business. Marketing. Marketing II. Business Communications. Business Management I and II. EMPLOYMENT HISTORY

Apple Expert Best Buy Winston Salem NC

Tasked with finding solutions to everyday problems apple consumers may experience with their hardware or software.

Achieve sales goals for hardware and solutions.

Ask questions to understand customer needs and tie in solutions. Using sales knowledge for Cross-selling and Up-selling opportunities. Apple AHA (at home advisor)

Tasked with supporting customers with technical solutions and product knowledge.

Attend corporate meetings to understand new information and company goals. Build bonds with customers to ensure a great experience therefore creating promoters of Apple products and services.

Tasked to answer high volume calls and enter all notes and information while on the call.

Provide support to team members to ensure the customer has the correct and best solution for their needs.

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