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Desktop Support Engineer

Cincinnati, OH
November 16, 2018

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I have spent many years developing the skills required to become a well-trained desktop engineer. I am currently looking for the opportunity to move beyond this, and into an Administrator position. I feel that I have the knowledge that it takes in order to succeed in this role and feel that I am ready to prove myself to potential employers. TECHNICAL SKILLS

Planning and maintaining a Microsoft Windows server network infrastructure

Designing, implementing, and maintaining Microsoft Active Directory infrastructure

Designing and maintaining a TCP/IP network

Implementing, maintaining, and supporting Microsoft client operating systems

Implementing, maintaining, and supporting Windows Server Update Service

Managing Symantec Endpoint Protection enterprise deployment

Supporting Endpoint Protection client workstations

IT management, security, and infrastructure

System Center Configuration Manager support

Mobile device support

Marimba support


Microsoft IT Academy

MCSE Certification Boot Camp June 2007 – November 2007


Proctor and Gamble via Pomeroy, Inc.

Technical Support Specialist Level II November 2015 – Present

Provide desk side support for all Marketing and Communications employees

Monitor network connectivity, and internet connectivity

Troubleshoot any malfunctioning laptop, desktop, tablet, and mobile devices.

Deployed Windows 7 systems using SCCM


HP Enterprise – Cincinnati

Assistant Project Manager February 2015 – November 2015

Develop strategies for field and site PC deployments.

Create detailed plan for each group of users at each location to maximize efficiency.

Coordinate with onsite and contracted IT support personnel in order to resolve customer issues immediately.

Act as liaison between site management and IT contractors.

Perform strict asset management and ticket tracking

Following detailed outlines down to the minute to meet deadlines.

Compucom – Greater Cincinnati Area

L3 Desk Side Technical Analyst December 2013 – February 2015

Provide direct support for end users throughout the GE Aviation campus

Troubleshoot any system failures, crashes, and stop errors.

Removal of viruses, malicious software, and spying software

Assist in system deployments, OS upgrades, and application pushes

Document and update knowledge base articles for GE Aviation staff

Provide updates to client systems using server update service

Staffmark – Cincinnati, OH

Application Support Analyst August 2013 – December 2013

Provide support for the Employee Portal web based application

Recreate customer reports of failures within the application.

Troubleshoot any application failures, or errors

Document and provide reports for all defective scripts

General Revenue Corporation via SmartIT – Blue Ash, OH Desktop Support Technician June 2013 – July 2013

Managed/supported Microsoft Lync VOIP network deployment

Configure and deploy software collections using SCCM

Deployed Windows Updates via Windows Server Update Service

Managed Endpoint Protection client environment of over 300 workstations

Maintained Symantec Endpoint Protection service, and deployed update packages


Cincinnati Financial Corporation via KForce – Fairfield, OH Desktop Engineer Tier III July 2012 – June 2013

Provide support to users in the field remotely, and at headquarters in person

Build knowledge base for lower level support personnel

Configure new hire PCs for deployment

Troubleshoot VPN issues

Configure puTTy for large file transfers to/from policyholder

US Bank via JB Consultants – Cincinnati, OH

Infrastructure Quality Control Support November 2011 – June 2012

Created mirror images for testing newly developed software packages

Develop lab environments for QA, Pilot, and Production testing.

Write detailed defect reports on the failures of the QA test cases.

Create virtual PCs and physical PCs using VmWare in order to test the software.

GE Aviation via Sarcom – Evendale, OH

Sr. Technical Support Specialist December 2010 – August 2011

Provide desk side support for all Marketing and Communications employees

Monitor network connectivity, and internet connectivity

Troubleshoot any malfunctioning laptop, desktop, tablet, and mobile devices.

Develop Window XP and Windows 7 images using Symantec Ghost for client PCs

Deployed Windows 7 systems using SCCM, and Symantec Ghost

Rigorous inventory control procedure including all laptops, workstations, servers, mobile devices, and peripherals.

GE Aviation via Sarcom – West Chester, OH

Quality Control Analyst September 2010 – December 2010

Provide manual testing to web based applications that were being prepared for deployment

Documenting the step by step processes for using every aspect of the application

Documenting the processes that cause the application to fail

Providing reports for developers outlining all defects


Health Alliance via Aquarius Technology – Blue Ash, OH

Deployment Technician March 2010 – July 2010

Assisted in the imaging and deployment of 1200 desktop and laptop PC’s

Configure hospital employee systems for UC Hospital, Fort Hamilton Hospital, Drake Center, and the Business Center.

Troubleshooting network outages, Outlook and email issues, application errors, and profile corruption.

Deployed 1200 desktop and laptop PCs with Windows 7 images created by Symantec Ghost.

Xavier University via eBryIT – US

Data Migration Technician July 2009 – September 2012

Deployed 3000+ desktop and laptop systems at Xavier University, 700 desktop systems at Cincinnati State, and 1300 desktop and laptop systems at UC.

Provided support in restoring user profile, settings, and configurations.

Configured email accounts, scanners, printers and other peripherals.

Medpace via CBS Personnel Staffing– Norwood, OH IT Support Level 2 June 2008 - September 2009

Administrate user accounts for network, e-mail, and other applications

Deploy software applications prior to system imaging.

Provide support to end users via email, telephone, and on site

Image and prepare systems for all new hires, and inter-office transfers.

Backup CISCO router configuration files

MCG Systems – Harrison, Ohio

On Site Systems Administrator October 2007- May 2008

Design and implement networks for local small businesses

Provide desktop support/help desk support for client PCs

Provide application training, and application installation documents

Develop disaster recovery plans

Perform routine maintenance and backups of clients and servers

Load configurations on customer routers


References and salary requirements are available upon request.

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