SUMMARY
I have spent many years developing the skills required to become a well-trained desktop engineer. I am currently looking for the opportunity to move beyond this, and into an Administrator position. I feel that I have the knowledge that it takes in order to succeed in this role and feel that I am ready to prove myself to potential employers. TECHNICAL SKILLS
Planning and maintaining a Microsoft Windows server network infrastructure
Designing, implementing, and maintaining Microsoft Active Directory infrastructure
Designing and maintaining a TCP/IP network
Implementing, maintaining, and supporting Microsoft client operating systems
Implementing, maintaining, and supporting Windows Server Update Service
Managing Symantec Endpoint Protection enterprise deployment
Supporting Endpoint Protection client workstations
IT management, security, and infrastructure
System Center Configuration Manager support
Mobile device support
Marimba support
EDUCATION
Microsoft IT Academy
MCSE Certification Boot Camp June 2007 – November 2007
EXPERIENCE
Proctor and Gamble via Pomeroy, Inc.
Technical Support Specialist Level II November 2015 – Present
Provide desk side support for all Marketing and Communications employees
Monitor network connectivity, and internet connectivity
Troubleshoot any malfunctioning laptop, desktop, tablet, and mobile devices.
Deployed Windows 7 systems using SCCM
EXPERIENCE
HP Enterprise – Cincinnati
Assistant Project Manager February 2015 – November 2015
Develop strategies for field and site PC deployments.
Create detailed plan for each group of users at each location to maximize efficiency.
Coordinate with onsite and contracted IT support personnel in order to resolve customer issues immediately.
Act as liaison between site management and IT contractors.
Perform strict asset management and ticket tracking
Following detailed outlines down to the minute to meet deadlines.
Compucom – Greater Cincinnati Area
L3 Desk Side Technical Analyst December 2013 – February 2015
Provide direct support for end users throughout the GE Aviation campus
Troubleshoot any system failures, crashes, and stop errors.
Removal of viruses, malicious software, and spying software
Assist in system deployments, OS upgrades, and application pushes
Document and update knowledge base articles for GE Aviation staff
Provide updates to client systems using server update service
Staffmark – Cincinnati, OH
Application Support Analyst August 2013 – December 2013
Provide support for the Employee Portal web based application
Recreate customer reports of failures within the application.
Troubleshoot any application failures, or errors
Document and provide reports for all defective scripts
General Revenue Corporation via SmartIT – Blue Ash, OH Desktop Support Technician June 2013 – July 2013
Managed/supported Microsoft Lync VOIP network deployment
Configure and deploy software collections using SCCM
Deployed Windows Updates via Windows Server Update Service
Managed Endpoint Protection client environment of over 300 workstations
Maintained Symantec Endpoint Protection service, and deployed update packages
EXPERIENCE
Cincinnati Financial Corporation via KForce – Fairfield, OH Desktop Engineer Tier III July 2012 – June 2013
Provide support to users in the field remotely, and at headquarters in person
Build knowledge base for lower level support personnel
Configure new hire PCs for deployment
Troubleshoot VPN issues
Configure puTTy for large file transfers to/from policyholder
US Bank via JB Consultants – Cincinnati, OH
Infrastructure Quality Control Support November 2011 – June 2012
Created mirror images for testing newly developed software packages
Develop lab environments for QA, Pilot, and Production testing.
Write detailed defect reports on the failures of the QA test cases.
Create virtual PCs and physical PCs using VmWare in order to test the software.
GE Aviation via Sarcom – Evendale, OH
Sr. Technical Support Specialist December 2010 – August 2011
Provide desk side support for all Marketing and Communications employees
Monitor network connectivity, and internet connectivity
Troubleshoot any malfunctioning laptop, desktop, tablet, and mobile devices.
Develop Window XP and Windows 7 images using Symantec Ghost for client PCs
Deployed Windows 7 systems using SCCM, and Symantec Ghost
Rigorous inventory control procedure including all laptops, workstations, servers, mobile devices, and peripherals.
GE Aviation via Sarcom – West Chester, OH
Quality Control Analyst September 2010 – December 2010
Provide manual testing to web based applications that were being prepared for deployment
Documenting the step by step processes for using every aspect of the application
Documenting the processes that cause the application to fail
Providing reports for developers outlining all defects
EXPERIENCE
Health Alliance via Aquarius Technology – Blue Ash, OH
Deployment Technician March 2010 – July 2010
Assisted in the imaging and deployment of 1200 desktop and laptop PC’s
Configure hospital employee systems for UC Hospital, Fort Hamilton Hospital, Drake Center, and the Business Center.
Troubleshooting network outages, Outlook and email issues, application errors, and profile corruption.
Deployed 1200 desktop and laptop PCs with Windows 7 images created by Symantec Ghost.
Xavier University via eBryIT – US
Data Migration Technician July 2009 – September 2012
Deployed 3000+ desktop and laptop systems at Xavier University, 700 desktop systems at Cincinnati State, and 1300 desktop and laptop systems at UC.
Provided support in restoring user profile, settings, and configurations.
Configured email accounts, scanners, printers and other peripherals.
Medpace via CBS Personnel Staffing– Norwood, OH IT Support Level 2 June 2008 - September 2009
Administrate user accounts for network, e-mail, and other applications
Deploy software applications prior to system imaging.
Provide support to end users via email, telephone, and on site
Image and prepare systems for all new hires, and inter-office transfers.
Backup CISCO router configuration files
MCG Systems – Harrison, Ohio
On Site Systems Administrator October 2007- May 2008
Design and implement networks for local small businesses
Provide desktop support/help desk support for client PCs
Provide application training, and application installation documents
Develop disaster recovery plans
Perform routine maintenance and backups of clients and servers
Load configurations on customer routers
ADDITIONAL INFORMATION
References and salary requirements are available upon request.