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Manager Project

Cincinnati, Ohio, United States
November 16, 2018

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Ronald Thilberg, MBA, CSPO, CSM


Open to Relocation

Scrum Master

Certified Scrum Master Certified Scrum Product Owner Servant Leadership Team Oriented Project Management Software Development Sales Support Stakeholder Relationships


Technical Manager - CONDUENT (previously Xerox) 2012 – 2017

Hands on manager responsible for the technical design, operation, and support of a high speed print and mail facility and product line.

- Ensure teams successfully develop, test, deploy, support and monitor mission critical software applications and system hardware

- Liaison between technical and non-technical departments

- Deliver software solutions to meet and exceed stakeholder expectations of performance and quality

- Scrum Master within Scrum teams facilitating Agile ceremonies

- Assist Product Owners with backlog refinement

- Identify and remove impediments

- Work with off-site silo based support teams to build and support infrastructure hardware

- Coaching in Agile and empowering the development teams to be self-organizing

- Coordinated local and remote offshore development teams for multiple concurrent projects using various methodologies such as Agile (SCRUM), Waterfall, and Software Development Life Cycle (SDLC)

- Tracking and communicating team velocity

- Deliver communications and reporting to all levels of management, customers, and teams

- Perform reviews creating an environment of continuous improvement

- Collaborate with other corporate facilities to drive innovation and transparency for improved performance

- Subject Matter Expert (SME) providing innovative solutions thus securing $65M per year in new contracts

- Plan and implement a technology upgrade allowing the increase of production by 50%

- Select and install software and hardware monitoring saving SLA fines of over $80K per day

- Vendor Management including negotiating contracts, maintenance, research, and recommendation of software from multiple vendors

- Personnel administration including hiring, terminations, coaching, mentoring, and performance reviews

Technical Solutions Architect - CONDUENT (previously Xerox) 2010 – 2012

Build and design process enhancing tools and services to meet the strict and changing requirements of our customers, and attracting new customer opportunities.

- Design, code, and support custom and proof of concept applications and web applications

- Develop and deliver executive and sales presentations

- Database design and maintenance of Microsoft SQL

- Research, test, and recommend vendor proprietary software packages saving over $100K in annual fees

- Coordinate and test disaster recovery plans (DBAR)

- Convert client requirements from statement of work (SOW) into operations increasing revenue 25%

- Perform software and hardware quality assurance

- Regulatory compliance to SAS-70, SSAE-16, ISO 9001, HIPPA, SOX and other Quality and Safety audits

- Use understanding of the business to provide technical solutions improving quality and service thus preventing over $100K SLA fines

Ronald Thilberg 513-***-****

Contact Center Consultant - NORTEL NETWORKS 2001 – 2009

Worked directly with clients to design and lead projects to include interactive voice response (IVR), agent desktop custom soft phones, and “screen pop” applications into over 20 Contact Centers.

- Object Oriented Programming in C++, Visual Basic, .NET frameworks, and C#

- Performed on-site business analysis and application installations

- Design and implement core applications, libraries, and API's

- Subject Matter Expert (SME), participating in presales meetings, providing technical solutions for both distributors and in-house sales teams resulting in over $200K in sales

- Designed, delivered, and performed product demonstrations and proof of concept applications

- Planned and developed a resalable product resulting in leads and parallel business of over $250K

Project Manager - NORTEL NETWORKS 1996 – 2001

Directly managed a team of developers and provided project management utilizing matrixed teams on simultaneous multiple contact center projects.

- Managed multiple software application projects, keeping within budget and on schedule

- Coordinate product launches at customer sites

- Managed development of 5 packaged programs, bringing them to market, resulting in $100K in sales

- Hiring, training, coaching, terminations, and performance reviews for programmers

- Presales technical presentations to prospective customers

- Oversaw equipment shipment, delivery, and installation

- Designed, coded, and released a project quoting and scheduling software package saving $100K


Account Management Relationship building Technical Issue Management On-site Training & User Support Problem Analysis Communications Vendor Management

Project Management Communications and Transparency Multiple Projects & Agendas Waterfall, Agile, Scrum, SDLC, PMP training Lean Green Belt training Servant Leader Microsoft Project

Customer Support Request for Proposal (RFP) Trade Shows Demonstration Applications Customer presentations Technical Sales Support

Technical C# .NET Python Java Visual Basic VBA C Visual C++ UNIX Linux Embedded software SQL Excel Word Visio PowerPoint Microsoft Visual Studio


Certified Scrum Master, Certified Scrum Product Owner -

Graduate level courses in Cisco Networks, Project Management, Oracle Administration, Secure Software Engineering – Northern Kentucky University

Masters in Business Administration - Dowling College

Bachelor of Science in Computer Science - Stony Brook University


Agile Cincinnati (Volunteer, Board Member)

PMI (Project Management Institute)

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