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Employee Relations Manager

Frisco, Texas, United States
November 16, 2018

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Planning & Implementing Office Systems • Staffing Requirements (

New Hire Orientation • HRIS & Payroll • Benefits Administration & Compensation

Employee Relations • Internal Investigations • State & Federal Employment Law • EEO Issues & Compliance

HR Policies & Processes • Employee Safety & Health • Mergers & Acquisitions • Succession Planning

Organizational Development • Team Building & Coaching • Employee Engagement & Retention

Steward Health Care LLC – Dallas, TX February 2018 – Present

Corporate Office Manager/HR Administrator

Lead and coordinated the Head Quarters and Richardson Office buildout including interior design

Successfully relocated over 300 employees from Massachusetts, and Tennessee to Texas

Streamlined the flow of communications across 37 Steward locations, including international sites

Served as the key correspondent between patients, patient care facilities and department staff

Collaborated daily with IT and other key departments to ensure proper office set up

Restructured onboarding process and decreased recruiting fees cost by over 30% across all regions

Provided daily oversight and monitoring of department operations and escalating issues to senior leadership

Coordinated and managed ongoing corporate activities including logistics for outside conferences and seminars

Managed and supported all aspects and development of the Corporate Administrative team

Coordinate and lead the Steward Transfer/Transition program

Oversee sourcing and conducting interviews for all departments based hiring in Texas

Supervise administrative staff of twelve members who facilitate departmental correspondence

Streamlined all aspects of invoicing, billing and new vendor set up across all regions through SAP Concur

Securadyne Systems – Dallas, TX December 2013 – December 2017

Human Resources Business Partner

Corporate, South, Southeast, Northeast and Mid-Atlantic Regions

Managed comprehensive recruiting, onboarding/off-boarding processes and new hire orientation program

Created and oversee performance management systems to develop and reward employees and align them with company culture and goals

Provided guidance to supervisory and management personnel regarding recommended best practices in order to address and resolve employee relations issues

Participated in the implementation of effective strategies to enable the organization to thrive through acquisitions, internal growth, and restructuring

Evaluated wage and salary data, develop competitive compensation plans by conducting periodic compensation surveys, scheduling and conducting job evaluations, preparing compensation budgets, and monitoring/scheduling individual compensation actions

Consulted and coached upper management regarding company policies and procedures regarding all aspects of human resources to include employee relations, payroll, compensation and benefits programs, including renewal process

Prepared and analyze monthly and quarterly HR metrics and reports

Administered and manage benefits plan including 401K (benefits plan design and analysis)

Maintained compliance with applicable local, state and federal laws

O’Neil Digital Solutions, LLC – Plano, TX July 2013 – September 2013

Human Resources Manager

Lead and developed the best labor and employee relations practices to recruit and retain the best talent while maintaining the lowest recruiting cost

Implemented and ensure compliance with company policies, practices and all state and federal laws

Resolved employee relations issues, conduct investigations and manage unemployment claims

Administered company benefits and leave program including FMLA and ADA

Responsible for employee safety and company security

Ensured employee records and files are kept in accordance with internal and external compliance

Kosmos Energy – Dallas, TX March 2013 – July 2013

Procurement Analyst (3 months contract job)

Coordinated local and global shipping and receiving Conduct analysis for management to recognize areas of potential cost savings

Prepared and analyze daily reports on key performance indicators, cost improvements, and material availability

Managed data collection for RFP development, and create RFP templates based on results

Evaluated bids, then recommend and select suppliers

Trinity Industries, Inc. – Dallas, TX August 2010 – March 2013

Human Resources Manager & Purchasing

Managed HR processes to support both Corporate and multiple offsite plants

Supervised daily activities of non-exempt and hourly employees; review and approve timecards

Worked closely with Plant Supervisors, Production and Safety Managers to ensure high-quality output and zero recordable injuries

Recruited applicants and managed onboarding, benefits, retirement plans and compliance with Federal and State HR regulations

Conducted onsite training classes for employees, supervisors, and managers; internal investigations, participate in unemployment

Monitored employee completion of mandatory training and compile reports for management

Tracked non-inventory purchasing and billing

Reviewed raw material invoices for accuracy before processing for payment

Used BPCS system reports (Purchasing/Production/Shipping) to manage and track the accuracy of raw/finished goods inventory and incoming invoice management

SOURCECORP, Inc. - Dallas, TX April 2005 – August 2010

Human Resources Coordinator; Office Services Lead

Served as a Multi-Region HR Coordinator to provide support to both corporate and field locations

Supervised office services staff, and responsible for the prompt execution of all internal ticket requests

Collaborated with vendors for adds/moves/changes of vending machines, office equipment, furniture, utilities, etc.

Assisted with executive management reports to track utilization of office space and the associated cost

Served on Community Action Committee to coordinate reward and recognition programs, lunch ‘n’ learn program, and employee events such as company holiday parties and corporate outings

Waffle House, Inc. - Dallas, TX February 2004 – Aug 2004

Human Resource Specialist

Implemented and managed HR processes for 15 Waffle House Restaurants within the DFW area

Managed recruitment program, screening applicants, onboarding, benefits, retirement plans and compliance with Federal and State HR regulations

Worked closely with Store Managers, District Managers, and Regional Managers to meet staffing needs and minimize employee turn-over cost


Proficient in Microsoft Office software including Microsoft Project, Word, Excel, and PowerPoint

Proficient with HR Systems including ADP Enterprise, Paychex, eTime, Kronos, Oracle and Solomon

Concur• SAP • Hyland Software – OnBase

OSHA 10 Hour Certification • Certified Instructor of ELI, Inc. Civil Treatment Program


Created an HR Storage System in a cloud-based environment

Developed a How-To Guide of written procedures for use as a training material for new HR Associates

Simultaneously managed and analyzed employee turnover cost for five different divisions



Bachelor of Science, Business Administration (Marketing)

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