Lilith Castellanos

*** ******* **.

Toronto, ON CA M4S 0A9

Cell: 647-***-****

ac7ptd@r.postjobfree.com

Summary

Enthusiastic and self-motivated Office Administrator. I have a recently finished study in Global Business Management where I learned Finance, Accounting, Operations, Marketing, Sales, Logistic and Warehouse.

Highlights

Excellent ability to establish relationships and communicate with clients

High-developed the ability to negotiating and the ability to influence others doing a motivational leader

Extremely organized, outstanding in team lead and problem-solving, as well as able to perform multitasking detailed-oriented and accomplish deadlines planned

Flexible schedule

Excel in math and finance, and experience with technology

Experience

IT Professional

Telefonica - Colombia

Jun. 2011 – Apr. 2017

Made business process optimization with the goal of improving client service satisfaction; Achieving an improvement of 30%

Coordinated the construction of continuity plans to minimize the recovery time of critical applications for the business in abnormal situations

Collaborated in the implementation of an agile methodology to meet users' needs in a changing and dynamic environment

Education

Graduate Certificate in Global Business Mgmt.

Centennial College, Toronto, ON

May. 2017 – Aug. 2018

Bachelor’s Degree in Electronic Engineering

University Industrial of Santander, Bucaramanga, Col.

Jul. 1995 – Dec. 2001

Additional Information

Language: English, and Spanish

Tools: Microsoft Office suite (MS project, Excel, PowerPoint, Word), and Outlook.