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Technician Customer Service

Toronto, Ontario, Canada
November 16, 2018

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*** ********* ****

Toronto, Ontario M3M 2P3

Home: 416-***-****

Cell: 647-***-****


EMPLOYMENT OBJECTIVE: To obtain a position that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement. EMPLOYMENT HISTORY

Mar 2017 – Dec 2017 Service Desk Technician – UR Channel Broadcasting Company – Mississauga, Ontario

Duties Included:

Assemble Label Program and test Digital Advertising Displays and their corresponding computers (AZULLE, Acer, LG)

Remote diagnostics for digital displays and controllers

Provide testing and Customer Support for display systems

Assist with packing and shipping of completed displays 2004 - 2016 Service Desk Technician - North Network (OTN) – Toronto, Ontario Duties Included:

Actively monitor videoconferences

Assist clients on the phone with various conferencing

Related issues (equipment or administrative)

Ordering circuits (from SSHA) on behalf of new clients

Monitor (Nagios Monitoring Application) on a 7X24 rotational basis

Contact SSHA to report network outages at customer locations

Keep track of all calls via our ticketing system REMEDY

Certify new videoconferencing systems on OTN network

Help solve technical issues regarding the usage of videoconferencing Systems

1994 –2004 Field Service Technician – Adcom Videoconferencing – Toronto, Ontario Duties Include:

Test various makes and models of videoconferencing equipment

(PictureTel, Polycom, Tandberg)

Install systems at various customer locations (some customers include Bank of Montreal, Ontario French School Board, IBM, TD Bank, Chrysler, University of Toronto, University of Waterloo, Nova Chemicals)

Assist customer in setting up audio/video room systems

Certified in working on Sony projectors (models 1272 and 1292)

Certified in working on Hughes JVC projectors (models 310, 310E, and G1000)

Responsible for entering all product serial numbers into Adcom database


Knowledgeable in Bridge maintenance and operations (Montage,

M-8000, Video Server, and Accord)

Answering customer questions (in person and on phone) and solving technical issues

1992 – 1993 Assembler Technician – Honeywell, 529 McNicholl Avenue North York, Ontario

Duties Included:

Assembly of TDC 3000 Computer Control Systems

Assembly/Installation Technician – Honeywell, 529 McNicholl Avenue North York, Ontario

Duties Included:

Loop wiring for Multifunction Controllers and Process Managers 1988 – 1989 Junior Technician – Fitzgerald & Company, 316 Woodfield Road Toronto, Ontario

Duties Included:

Assisting in wiring and editing suites for Dome Productions for the SkyDome

Cutting audio/video cable

Terminate cables

Label wires (timed lengths)

Strip and solder wires


March 2008 Excel Level 1 Fundamentals – Certificate CTC Train Canada

601-201 City Centre Drive, Mississauga, Ontario

March 2008 PowerPoint Level 1 Fundamentals – Certificate CTC Train Canada

601-201 City Centre Drive, Mississauga, Ontario

Dec 2007 ITIL (Service Management) – Certificate

Jan 2002 Accord MCU Training – Certificate

Oct 1998 PictureTel Training – Certificate

July 1991 Instrumentation Technician, George Brown College 200 King Street East, Toronto, Ontario

Courses Included:

Computer Aided Design

Measuring Principles

Analytical Instrumentation

Programmable Controllers (Durham College, Oshawa, Ontario)


Sept 1988 Electronics Technician, George Brown College (200 King Street East) Toronto, Ontario

Courses Included:

Radio/TV/VCR Servicing

AC Circuitry/DC Circuitry

Electronic Fundamentals

Feb 1987 O.S.S.G.D, Downsview Secondary School, Downsview, Ontario COMPUTER SKILLS

Windows Operating Systems

Microsoft Office Suite (Word, Excel, PowerPoint)


Internet Explorer

Outlook Express


Reading and Music




Mark Sebastian – I.T. Director 905-***-****

Marianne Iacobucci – Legal Secretary 905-***-**** Stan Vieira – Engineer 416-***-**** x 2400

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