Technician Customer Service
Resume:
ANGELO SANTIA
Toronto, Ontario M3M 2P3
Home: 416-***-****
Cell: 647-***-****
Email: *************@*****.***
EMPLOYMENT OBJECTIVE: To obtain a position that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement. EMPLOYMENT HISTORY
Mar 2017 – Dec 2017 Service Desk Technician – UR Channel Broadcasting Company – Mississauga, Ontario
Duties Included:
Assemble Label Program and test Digital Advertising Displays and their corresponding computers (AZULLE, Acer, LG)
Remote diagnostics for digital displays and controllers
Provide testing and Customer Support for display systems
Assist with packing and shipping of completed displays 2004 - 2016 Service Desk Technician - North Network (OTN) – Toronto, Ontario Duties Included:
Actively monitor videoconferences
Assist clients on the phone with various conferencing
Related issues (equipment or administrative)
Ordering circuits (from SSHA) on behalf of new clients
Monitor (Nagios Monitoring Application) on a 7X24 rotational basis
Contact SSHA to report network outages at customer locations
Keep track of all calls via our ticketing system REMEDY
Certify new videoconferencing systems on OTN network
Help solve technical issues regarding the usage of videoconferencing Systems
1994 –2004 Field Service Technician – Adcom Videoconferencing – Toronto, Ontario Duties Include:
Test various makes and models of videoconferencing equipment
(PictureTel, Polycom, Tandberg)
Install systems at various customer locations (some customers include Bank of Montreal, Ontario French School Board, IBM, TD Bank, Chrysler, University of Toronto, University of Waterloo, Nova Chemicals)
Assist customer in setting up audio/video room systems
Certified in working on Sony projectors (models 1272 and 1292)
Certified in working on Hughes JVC projectors (models 310, 310E, and G1000)
Responsible for entering all product serial numbers into Adcom database
(AS400)
Knowledgeable in Bridge maintenance and operations (Montage,
M-8000, Video Server, and Accord)
Answering customer questions (in person and on phone) and solving technical issues
1992 – 1993 Assembler Technician – Honeywell, 529 McNicholl Avenue North York, Ontario
Duties Included:
Assembly of TDC 3000 Computer Control Systems
Assembly/Installation Technician – Honeywell, 529 McNicholl Avenue North York, Ontario
Duties Included:
Loop wiring for Multifunction Controllers and Process Managers 1988 – 1989 Junior Technician – Fitzgerald & Company, 316 Woodfield Road Toronto, Ontario
Duties Included:
Assisting in wiring and editing suites for Dome Productions for the SkyDome
Cutting audio/video cable
Terminate cables
Label wires (timed lengths)
Strip and solder wires
EDUCATION
March 2008 Excel Level 1 Fundamentals – Certificate CTC Train Canada
601-201 City Centre Drive, Mississauga, Ontario
March 2008 PowerPoint Level 1 Fundamentals – Certificate CTC Train Canada
601-201 City Centre Drive, Mississauga, Ontario
Dec 2007 ITIL (Service Management) – Certificate
Jan 2002 Accord MCU Training – Certificate
Oct 1998 PictureTel Training – Certificate
July 1991 Instrumentation Technician, George Brown College 200 King Street East, Toronto, Ontario
Courses Included:
Computer Aided Design
Measuring Principles
Analytical Instrumentation
Programmable Controllers (Durham College, Oshawa, Ontario)
Chemistry
Sept 1988 Electronics Technician, George Brown College (200 King Street East) Toronto, Ontario
Courses Included:
Radio/TV/VCR Servicing
AC Circuitry/DC Circuitry
Electronic Fundamentals
Feb 1987 O.S.S.G.D, Downsview Secondary School, Downsview, Ontario COMPUTER SKILLS
Windows Operating Systems
Microsoft Office Suite (Word, Excel, PowerPoint)
Visio
Internet Explorer
Outlook Express
INTERESTS & ACTIVITIES
Reading and Music
Sports
Family
REFERENCES
Mark Sebastian – I.T. Director 905-***-****
Marianne Iacobucci – Legal Secretary 905-***-**** Stan Vieira – Engineer 416-***-**** x 2400
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