Customer Service Sales
Resume:
Kevin Flores
San Francisco, CA
************@*****.***
SUMMARY
5+ years of Management
Telecommunications Install/Service
Inventory Management
Organizational Team Leadership
Commercial Project Management
Microsoft Office
Computer Skills
Customer Relations
Training & Technical Development
Use of hand tools
EDUCATION
Fresno City College – Fresno CA (2006 - 2008)
General Education
EXPERIENCE
Star Wireless, DirecTV – Fresno, CA (2017 – Present)
Field Supervisor (2008 – 2013)
Field supervision up to 8 Install/Service Technicians assisting with the success of their daily work assignments. Conduct candidate Interviews, hiring, personnel management, performance reviews, disciplinary meeting, field training, team production accountability, time cards, Follow up client discrepancies. Field work: pole mounts, interior wall fishing, RG-6 cables, power modules, wireless components. Areas that projects were successfully completed: Montana, Nevada, Colorado, Idaho and California.
Hotel Projects included: Days Inn, Holiday Express, and Embassy Suites etc. Projects involved bidding for the job, budget for materials and personnel coverage. Supervise crew on progress and communicate to Hotel Management and staff. Ensure satisfaction is met with the ownership while developing rapport.
Flamengo Futebol Americano – Rio de Janeiro, RJ (2013 – 2017)
Assistant Coach and Player
Duties consisted of teaching the proper techniques and fundamentals of how to play American Football. Being a role model for the team by being the first one to show up and the last one to leave. Sharing the 10 years of experience with the sport to guide the players into a direction to win.
National Cable Services, DirecTV– Fresno, CA (2009 – 2010)
Lead Service Tech
Duties consisted of assisting owner on a temporary basis to get company up and running by completing any contracts needed for his needs to service and install work of telecommunications.
FedEx Ground – Fresno, CA (2009 –2010)
Package handler
Duties were to sort out packages by zip code. Having to load and unload incoming and outgoing trucks. Keeping a well-organized environment to work fast and efficiently. Morning shift was required to start work at 4:00 a.m and be sure all the trucks were unloaded by 7:45 a.m
On-Time Communications Inc. – Fresno, CA (2005 – 2008)
Customer Service Rep
Duties consisted of wireless services sales, customer relations, marketing to surrounding areas, developing material to promote sales/specials. Stocking of merchandise for store, meeting and exceeding sales quotes set forth by manager
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