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Technical Writer Manager

Location:
Bangalore, Karnataka, India
Posted:
November 16, 2018

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Resume:

NAGA SIVANI BHOGAVILLI

Mobile: 088********, 903-***-****

E-Mail: ac7pnt@r.postjobfree.com

Achievement- Learning new technologies and sharing knowledge in form of writing. Also, heading towards success with hard work and dedication.

Aiming for challenging assignments in Technical Writing with an organization of high

repute in IT / Telecom industry

PROFILE SNAPSHOT

Technical Writing

Technical documentation

Training

Project Coordination

Individual Contributor

Communication

•Gained exposure in working with multinational IT organization as a Technical Writer for large global service providing customers

•Experience in handling User Manuals, User guides, Method of Procedures, Root Cause Analysis, HLDs, LLDs, Architecture documents etc.

•Proficient in ALM, Rosetta, SharePoint,Adobe FrameMaker, Adobe RoboHelp, Microsoft Publisher, Microsoft Visio, MS Word

•Skilled in writing, coding, debugging and problem solving

•Resourceful in installing & maintaining various software in network environment

•Conversant with operational reviews and method of procedures in a live

•An effective communicator with abilities to collaborate and solve issues

ORGANIZATIONAL EXPERIENCE

Since Feb’2018 HP R&D PPS, Bangalore as Technical Writer (through Scorg International)

Key Result Areas:

As a Technical Writer, I am working with various designers, testers and operations managers in HP R&D to ensure up to date information in database

•Capturing strings of various products

•Maintaining strings of all products

•Checking new releases

•Working on CRs depending upon priority

•Working on tools like InkStem, LaserStem, ALM, Simulator, Putty.

From Oct’2017- Feb’2018 TeleDNA, Bangalore as Technical Writer (through Obolinx)

Key Result Areas:

As a Technical Writer, I am working with various developers, testers and operations managers in teleDNA to ensure up to date information in the documents & authoring various technical documents

•Responsible for up to date data in all the documents

•Responsible for requirement gathering from various stake holders

•Engage with operations managers to prepare regular operations reports / slides for review with customer

•Providing training sessions for different SMS products.

•Creating User Manuals, User Guides, HLDs, LLDs, Architecture documents, Product documents etc for different SMSC products and services.

•Maintaining different versions of the documents

•Interacting with Managers, developers and testers for requirement gathering

From Sep’2015 – July’2017 Cisco Systems, Bangalore as Web Administrator / Technical Writer (through Synophic Systems Pvt. Ltd)

Key Result Areas:

As a web administrator & technical writer, I worked with various program and operations managers in Cisco to ensure up to date information on internal sites & authoring various documents.

•Responsible for up to date data in all technical documents and portals

•Responsible for authoring Method of Procedures, Root Cause Analysis documents.

•Handling all technical documents like MOPs, RCAs, LLDs, HLDs etc for different Routers, Switches, Servers and for other network devices.

•Engage with operations managers to prepare regular operations reports / slides for review with customer

•Coordination and organization of various events in the Network Operations Center.

•Developing required documents for the organization.

•Maintaining all active software and tools

•Responsible for all technical documents.

From Apr’2014 – Apr’2015 Centurion University for Technology and Management, Odisha as Project Executive

Key Result Areas:

As a project executive, I worked with various professors to ensure up to date information on all websites of the organization.

•Responsible for up to date data in all documents.

•Maintaining all technical documents and software

•Presenting requirements of the client to developers and testers.

•Reviewing developed documents and working on the changes

•Handling student projects and guiding them.

•Ensure to deliver required documents to clients.

PROFESSIONAL QUALIFICATIONS

2014 - B. Tech in Computer Science Engineering from Centurion University of Technology

ADDITIONAL SKILLS

Languages/Interfaces

: Technical Writing, HTML 5, Agile Methodology, PHP, PYTHON, XML, CSS3, Bootstrap, JavaScript, WordPress

Database

: MySQL

Operating System

: Windows 92/2000/XP/7/Vista/8/8.1/10

Tools

: InkStem, LaserStem, HP ALM, Adobe FrameMaker, Adobe RoboHelp, MS Visio, Microsoft Publisher, Sublime Text, Adobe Photoshop CS2, Dreamweaver, Putty, Simulator

PROJECT DETAILS

1.SMSC – GW

Technology used:

Adobe FrameMaker, Microsoft Publisher, SnagIt

Roles:

Creating User Manuals, User guides, EDR, CDR, LLD, HLD for different clients

Creating new version of the document.

Gathering requirements from developers

Understanding & learning about the product before documentation

Reviewing with colleagues, reportee and managers before final submission

2.SMSC (Short Message Service Centre)

Technology used:

Adobe FrameMaker, Microsoft Publisher, SnagIt

Roles:

Creating User manuals, User guides and Architectural documents for different clients

Creating new version of the document.

Gathering requirements from developers

Understanding & learning about the product before documentation

Reviewing with colleagues, reportee and managers before final submission

Updating all documents according to the changes made

3.ECM (Enterprise Campaign Manager)

Technology used:

Adobe FrameMaker, MS Word, Microsoft Publisher, Adobe RoboHelp, SnagIt, Technical writing

Roles:

Creating User Manual and help document.

Creating new version of the document

Gathering information from developers and testers

Working with developers to understand about the product

Reviewing document with colleagues, reportee and managers before publishing

4.Vodafone

Technology used:

Adobe FrameMaker, Adobe RoboHelp, Microsoft Publisher, Microsoft Visio, SnagIt, Technical Writing, Content Management.

Software & Portals: Docs Central, Docs Exchange, Wiki Central, Smartsheet, Cisco Jabber, Adobe RoboHelp, JiveOn

Roles:

•Creating User Manuals for the applications.

•Preparing procedural write-ups.

•Handling Method Of Procedures, Root Cause Analysis and other technical documents

•Requirement gathering & creating content for new projects.

•Maintaining internal portal's content & uploaded files.

•Reviewing documents before uploading.

•Understanding the procedure & preparing presentations for customer meetings.

•Working with other developers & managers for finalizing documents.

5.CMS NOC

Technology Used:

Docs Central, Docs Exchange, Wiki Central, Smartsheet, Cisco Jabber, Adobe RoboHelp, JiveOn, HTML, XML, PHP, Content Management, Time Management.

Roles:

•Developing & Maintaining various software and portals.

•Ensuring up to date information in the portals.

•Gathering, Reviewing, Finalizing & Uploading required documents into the portal.

•Maintaining internal portal's content & uploaded files.

•Reviewing documents before uploading.

•Designing pages for the projects respectively.

•Providing access to users for the portals and other software.

6.Centurion Group

Technology Used:

MS Word, Microsoft PowerPoint, Adobe Photoshop, MS Visio, Microsoft Publisher

Roles:

•Developing User Manuals and brochures for the various products.

•Communicating with the Manager for requirement gathering.

•Designing front-end interface in Adobe Photoshop.

•Maintaining documents of all products.

•Ensure to maintain version updates

•Testing different html elements.

7.HP R&D PPS

Technology Used:

MS Word, InkStem, LaserStem, ALM, Sharepoint portal, Putty, WinSCP, SnagIT, XML, Simulator

Roles:

•Creating, updating content for different printers and its function.

•Creating string IDs using tools for all the contents

•Maintaining all contents through Rosetta and ALM.

•Working on CRs (Change Requests) and maintaining content.

•Testing new workflow releases.

PERSONAL DETAILS

Languages Known : Telugu, Hindi, English and Oriya

Marital Status : Single

Nationality : Indian



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