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Customer Service Sales

Mohali, Punjab region, India
November 16, 2018

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Amritpal Singh S/o Sh. Ajit Singh

Date of Birth: 22nd July 1983 H.No 751, Sector 69

Mohali (Pb) 160062

978******* E- Mail:

Experience: 13 Years 05 Month.


May 2018 – Till Date

Organization: Vodafone Idea Ltd Designation: Senior Executive (Retail Store Lead)

I am handling Retail stores with responsibility for performance of Showroom Sales, Revenue Generation, Customer Service, Upselling, Training, Audits & having regular check on ROI of stores for the profitability of Retail Store. Also handling the corporate accounts responsible for service Relationship Management & Business profitability

Franchisee Lead – Retail Business (Present)

Responsible for Business Development for Retail Stores in Territory.

Ensuring Timely achievement of Sales & Revenue targets individually as well as Team Targets.

Responsible for Manpower Management by hiring CRE & FOS Team.

Lead Generation through Cold Calling in Retail market & Allocated accounts for Bulk Enterprise Sales.

Timely Training to Teams down the line to be updated for latest updates as per Marketing Standards.

Ensuring Coordination between Field and Backend team for smooth functioning in

Responsibility of customer Service & Retention related queries for Retail Store Walk in.

Responsible for Revenue Generation through unlimited products in Prepaid and Value added packs.

To Ensure Timely availability of MIS to stores for updates on MTD & FTD figures.

Responsible for Positive ROI of Stores & to retain them in business with Healthy payouts.

From Sep 2008 to Jul 2010 –

Job Profile: My Idea Coordinator

Retail Centers Rollout - Service Centers rollout as per defined guidelines.

Profitably handling

Responsibility of Showroom Collection 0-60 and Walkin Sales.

Up selling of VAS and other revenue products.

Responsible for Walk in Sales, Churn Management and Customer retention 60-90 Bucket.

Responsible for AC Nielson Mystery Shopping Scores for Service Centers.

Responsibility of customer Sale & Service related queries for Retail Store Walk in, providing latest updates as per Marketing Standards.

Responsible for availability of latest marketing material, Hygiene training of staff as per Matrix & TNI.

Ensuring timely availability of routine MIS & Repots for Sale & Collection Targets.

Updation of company policies To Retail Stores & payout related information to Store owners & Monitoring Channel Satisfaction Index.

Handling Escalation/Complaint for Corporate & Retail customers.

Responsible for Enterprise Business from my Territory as Relationship Manger for new Buniess & Profitability by retaining them on Network.

From Sep 2008 to Jul 2010 –

Handled Provisioning Services, Bill Generation, Printing & Dispatch Punjab, HP & J&K Circle

Bill Delivery through verification agencies where verification is Positive and first bill is undelivered.

Ensuring timely updated of feedback / SMS of delivered bills & Coordination with 13 bill delivery Agencies & Zonal team

Invoices processing of agencies for smooth payout of monthly billing.

MIS for billing & Delivery update in system.

Responsible for Audit and complaints closure for bill delivery for customers.

From May 2005 to Aug 2008 - Spice Telecom Ltd. (Mohali)

Handled Pre activation and Post activation based Activites & Corporate billing dispatch.

Doing Coordination with zonal teams for daily MIS & targets maintaining daily Monthly MIS.

Ensuring to get feedback from bill delivery agencies within TAT

Doing several analysis like: Feedback Quality analysis, Barring –Debarring analysis

Bill processing of corporate agencies.

Coordination with Regional Recovery Head and agency supervisor for corporate bills feedback and escalation.

Rewards & Recognition

Adjudged 2nd best MICO for year 2013, 14 for improvement in Retail store Business & VAS upselling.

Won 3G upselling contest in 2014 for my zone through pack upselling done 120 % of Target.

Rewarded best MICO for year 2015 for imporment 4g Business & in lowest churn in circle.

Achieved Yellow Belt Kizen award in March 2017 for highest ever 2700 e bill activation helped to reduce bill printing cost.

Highest ever upselling of 1042 4G data plans in Dec 2017 & prepaid Plans in Jan & Feb 18 to 126% of Target ensuring Retail Revenue growth.

Excellence award for March 18 for reduction in churn & Upselling of Data plans.




School/ Institute




High School

DAV School Kurali




Senior Secondary

Chakwal School Kurali





S.D College Chandigarh

Punjab University

English Literature


My Idea/ Retail Business

Team Handling

Corporate Business Management

Backend data, MIS, PPT Reports

Customer care & Retention

Amritpal Singh Date : 12/11/2018

Place: Chandigarh

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