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IT Infrastructure Support

Chicago, IL
November 16, 2018

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Jeffrey Oleniacz

**** * ***** ***, #***, Chicago, Illinois 60626



IT professional specializing in infrastructure with about 5 years of enterprise experience.


West Monroe Partners – Chicago, IL

Full-time Third Shift NOC Analyst (5/2016 – present)

Receive automated alerts from over 10,000 infrastructure devices and services via monitoring software as well as user-generated requests via phone and email. Initiate response and investigation, Tier 1 troubleshooting.

Responsible for appropriate escalation, communication, and documentation in this process.

Issues can come in regarding Server/VM, Network, Storage/Backup, Security, Applications, and Infrastructure Applications (AD, Exchange, DHCP, DNS, Citrix)

Starcom – Chicago, IL

Contract Programmatic Bidded Media Analyst (02/2016 - 05/2016)

Operate Demand Side Platforms (DSPs) to apply a programmatic bidded media approach to optimizing digital ad campaigns for nationally recognized brands.

Pulling reports, analyzing through Excel pivot tables and dashboards, and pulling the levers to optimize software parameters. Also detailed billing and budget documentation.

National Able Network – Chicago, IL

Full-time IT Specialist (11/2014 - 11/2015)

Infrastructure project work and remote/deskside support up to the C-level executives

Network device management (switchport interface configurations, config backups, WAP setup, MDF maintenance and documentation)

OpenDNS web-filtering administration, Cisco AnyConnect SSL VPN support

Microsoft Office and Office 365 support

Microsoft Server 2012 R2 support (Server install, troubleshooting with DHCP, DNS, Printers)

Active Directory Users and Computers & Sites and Services; lockout research

Print server and print device troubleshooting

Dell KACE systems management administration

Symantec Ghost Solution Suite 3.0 imaging server implementation and primary admin

DLS Internet Services Hosted PBX phone administration, provisioning VoIP phones

Primary Admin for Faronics Deep Freeze

Asset management; some internal web development; malware removal; hardware changes & installation

National Able Network – Chicago, IL

Hourly IT Support (08/2013 - 10/2014)

Remote and deskside support up to the C-level executives

Print server and print device troubleshooting

Workstation, hardware installation, VoIP phone and general technical resource provisioning

Faronics Deep Freeze implementation and Primary admin

Microsoft Office and Office 365 support

Active Directory Users and Computers, Sites and Services; lockout research

Asset management; malware removal; hardware changes & installation


Microsoft MCP (Installing & Configuring Windows Server 2012 R2)

June 2018 – present

AWS Certified Cloud Practitioner

May 2018 – present

Cisco CCNA (Security)

July 2016 – present

Committee on National Security Systems 4011 Recognition

July 2016 – present

VMware VCA6-DCV (Data Center Virtualization)

June 2016 – present

Cisco CCNA (Routing & Switching)

August 2013 – present

Cisco CCENT (Routing & Switching)

July 2013 - present


Various online courses for Python 3

Microsoft Official Academic Course Labs (70-410 – Installing & Configuring Windows Server 2012)

NDG Linux Essentials NetAcademy Course (Passed with 94.31%)

Veeam Backup & Replication 9.5 Online Technical Documentation – User Guide for VMware vSphere

VMware NSX Network Virtualization Hands-On Labs

Cisco and AWS webinars

Personal Cisco SOHO network with Linux Servers on Hyper-V and Synology NAS for backups

GNS3 virtual enterprise networking home lab


Cisco Academy via IT Career Lab, Chicago IL – Certificate of Completion Achieved 2013

14 week program covering the official Cisco curriculum for exam preparation.

Included hands-on lab experience as well as Cisco Packet Tracer virtual lab activities.

Harry S. Truman College, Chicago, IL – Certificate of Completion Achieved 2010



Adobe Dreamweaver

Adobe Photoshop

Adobe Illustrator

Adobe Flash

University of Hawai'i at Manoa, Honolulu, HI – Graduated 2006

Bachelor of Arts degree, Anthropology major

3.74 GPA (Dean's List)

Golden Key International Honor Society

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