Jeffrey Oleniacz
**** * ***** ***, #***, Chicago, Illinois 60626
ac7pnc@r.postjobfree.com
SUMMARY
IT professional specializing in infrastructure with about 5 years of enterprise experience.
WORK EXPERIENCE
West Monroe Partners – Chicago, IL
Full-time Third Shift NOC Analyst (5/2016 – present)
Receive automated alerts from over 10,000 infrastructure devices and services via monitoring software as well as user-generated requests via phone and email. Initiate response and investigation, Tier 1 troubleshooting.
Responsible for appropriate escalation, communication, and documentation in this process.
Issues can come in regarding Server/VM, Network, Storage/Backup, Security, Applications, and Infrastructure Applications (AD, Exchange, DHCP, DNS, Citrix)
Starcom – Chicago, IL
Contract Programmatic Bidded Media Analyst (02/2016 - 05/2016)
Operate Demand Side Platforms (DSPs) to apply a programmatic bidded media approach to optimizing digital ad campaigns for nationally recognized brands.
Pulling reports, analyzing through Excel pivot tables and dashboards, and pulling the levers to optimize software parameters. Also detailed billing and budget documentation.
National Able Network – Chicago, IL
Full-time IT Specialist (11/2014 - 11/2015)
Infrastructure project work and remote/deskside support up to the C-level executives
Network device management (switchport interface configurations, config backups, WAP setup, MDF maintenance and documentation)
OpenDNS web-filtering administration, Cisco AnyConnect SSL VPN support
Microsoft Office and Office 365 support
Microsoft Server 2012 R2 support (Server install, troubleshooting with DHCP, DNS, Printers)
Active Directory Users and Computers & Sites and Services; lockout research
Print server and print device troubleshooting
Dell KACE systems management administration
Symantec Ghost Solution Suite 3.0 imaging server implementation and primary admin
DLS Internet Services Hosted PBX phone administration, provisioning VoIP phones
Primary Admin for Faronics Deep Freeze
Asset management; some internal web development; malware removal; hardware changes & installation
National Able Network – Chicago, IL
Hourly IT Support (08/2013 - 10/2014)
Remote and deskside support up to the C-level executives
Print server and print device troubleshooting
Workstation, hardware installation, VoIP phone and general technical resource provisioning
Faronics Deep Freeze implementation and Primary admin
Microsoft Office and Office 365 support
Active Directory Users and Computers, Sites and Services; lockout research
Asset management; malware removal; hardware changes & installation
CERTIFICATIONS
Microsoft MCP (Installing & Configuring Windows Server 2012 R2)
June 2018 – present
AWS Certified Cloud Practitioner
May 2018 – present
Cisco CCNA (Security)
July 2016 – present
Committee on National Security Systems 4011 Recognition
July 2016 – present
VMware VCA6-DCV (Data Center Virtualization)
June 2016 – present
Cisco CCNA (Routing & Switching)
August 2013 – present
Cisco CCENT (Routing & Switching)
July 2013 - present
INDEPENDENT STUDY
Various online courses for Python 3
Microsoft Official Academic Course Labs (70-410 – Installing & Configuring Windows Server 2012)
NDG Linux Essentials NetAcademy Course (Passed with 94.31%)
Veeam Backup & Replication 9.5 Online Technical Documentation – User Guide for VMware vSphere
VMware NSX Network Virtualization Hands-On Labs
Cisco and AWS webinars
Personal Cisco SOHO network with Linux Servers on Hyper-V and Synology NAS for backups
GNS3 virtual enterprise networking home lab
EDUCATION
Cisco Academy via IT Career Lab, Chicago IL – Certificate of Completion Achieved 2013
14 week program covering the official Cisco curriculum for exam preparation.
Included hands-on lab experience as well as Cisco Packet Tracer virtual lab activities.
Harry S. Truman College, Chicago, IL – Certificate of Completion Achieved 2010
HTML5
CSS3
Adobe Dreamweaver
Adobe Photoshop
Adobe Illustrator
Adobe Flash
University of Hawai'i at Manoa, Honolulu, HI – Graduated 2006
Bachelor of Arts degree, Anthropology major
3.74 GPA (Dean's List)
Golden Key International Honor Society