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Software Computer

Quezon City, Metro Manila, Philippines
November 15, 2018

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Address: No. ** Kalayaan B. St. Batasan Hills Quezon City.

Mobile #: +63-916-***-**** +63-997-***-****

Email Address:


To contribute to the success of an organization through my knowledge and skills related to the field of Information and Communication Technology.


ACTIONLABS IT Services June 2018 to November 2018 Project Based

Address: 384-B E. Rodriguez Sr., Avenue, Cubao, Quezon City

On-site Technical Support (APEC)

Perform SQL windows server backup.

Perform WEB windows server backup.

Perform Firewall configuration backup.

Perform Network Switch configuration backup.

Perform Access Point configuration backup.

Perform Physical Cleaning of all hardware devices.

Perform Reboot of all devices.

To resolve incident report with a corresponding ticket.

To resolve service request with a corresponding ticket.

Able to maintain and enhance existing knowledge base system.

Able to complete additional task arranged by superior.

Diagnose hardware and software problems, and replace defective components.

Working continuously on a task until completion (or referral to third parties, if appropriate).

Testing and fixing faulty equipment.

Troubleshooting system and network problems and diagnosing and solving hardware.

Personal Collection Direct Selling Incorporated (PCDSI) January 2017 to April 2018

Triumph Building, 1610 Quezon Ave, Diliman, Quezon City, 1104 Metro Manila

PCWEB Technical Support /IT Field Technician

Perform regular backups and restoring information if necessary.

Provide network accounts and passwords as required.

Managing stocks of equipment, consumables and other supplies.

To resolve incidents with printers, copiers and scanners.

To resolve incidents and upgrade different types of software and hardware.

To assist all our users with any logged IT related incident when called upon.

Monitor the network efficiency.

Prioritising and managing many open cases at one time

Create, edit, and assign tasks to any team member

Associate tasks to tickets, contacts, customers, or users

Receive update notifications and reminders

Monitor open and overdue tickets.

Support all the branches via Remote Desktop Connection (Team Viewer), whether software or hardware issue.

Perform branch visit for support, maintenance, installation and project implementation

Trans Resources Corporation (TRC) - June 2012 to May 2015

IT Technician (Brunei Darussalam)

Identify and prepare hardware for disposal when appropriate.

Ensure hardware is stripped and secured before disposal.

Make recommendations about purchase of technology resources.

Maintain current and accurate inventory of technology hardware, software and resources.

Coordinates and schedules work with vendor service providers.

Monitors environmental equipment (air conditioning, humidity and temperature of computer equipment).

Documents all new, changing and malfunctioning jobs related to the hardware and software in an on-line file.

Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality.

Testing and evaluating new technology.

Diagnose computer problems, monitor computer processing systems.

Maintain records/logs of repairs and fixes and maintenance schedule

Organize and schedule upgrades and maintenance without deterring others from completing their work.

Identify computer or network equipment shortages and place orders

Maintaining records of software licences

Assist employees with computer problems and answer their questions.

Assist personnel with installation, configuration and on-going usability of system hardware and software.

Recording issues and how they were dealt with.

Input and maintain IP addresses.

Load all required software.

To install and configure new IT equipment

Set up workstations with computers and necessary peripheral devices (routers, printers etc.)


With various exposures in PC Operation, Troubleshooting and Computer Software and Hardware Maintenance and Servicing

Problem-solving skills, technical mind, attention to detail, in depth knowledge of computer systems, good communication skills.

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals

Ability to meet deadlines and manage stress effectively in high-pressure situations

Strong sense of discretion and confidentiality required

To block specific website and disabled universal serial bus (USB) port.

Apply quality standard

Knowledge in MySQL Configuring Daily Back-up

Knowledge in Cloud Back-up (Google Drive, One Drive, Drop-box)

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

Provide orientation and guidance to users on how to operate new software and computer equipment.

An ability to assess each customer/employee’s IT knowledge levels

Ability to deal with difficult callers

Logical thinker

Install and configure appropriate software and functions according to specifications.


PC-Operation and Computer Hardware Maintenance

Basic Application Software

Perform network maintenance and troubleshooting.

Check and repair computer / network connections.

Setting up computer security measures.

Offering technical support on-site or via phone.

Develop and maintain local networks in ways that optimize performance

Solve problems connected to the network and the systems.

An ability to apply the knowledge, techniques, skills, and modern tools in computer maintenance and networking applications to include basic electronics, operation, installation, maintenance, selection, and optimization of computer systems, computer networks and associated hardware and software systems.

An ability to function effectively as a member of a technical team.


VOCATIONAL: Datamex Institute of Computer and Technology (DICT)

COURSE: Computer Technician June 2008 – March 2010 (COMPTECH)

COLLEGE: Datamex College of Saint Adeline (DCSA)

COURSE: Bachelor in Science of Information Technology (BSIT)

June 2015 – March 2018 (Graduate)


PC Operation NC II

Computer Hardware Servicing

Business Application Software

Boot-camp Windows Server 2012 & 2016



1.Mr. Michael Riparip

Diversified Technology Solution International (DTSIgroup)

Frontera Dr, Pasig, 1609 Metro Manila

Mobile +63-928-***-****

2.Ms. Evelyn Cacho

58 Kalayaan B St. Batasan Hills Quezon City

Mobile +63-926-***-****

I hereby declare that all the information mentioned above is true to my knowledge and I bear the responsibility for the above mentioned particulars.

Ronald P. Sanchez


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