Jorge Macias

* * ***** ***** • Goodyear, AZ *****

Mobile: 623-***-**** • Email: ac7pid@r.postjobfree.com

PROFESSIONAL OBJECTIVE

The opportunity to join a growing organization that has a need for a customer service representative.

PROFESSIONAL EXPERIENCE

Ciox Health-15458 N 28th Ave. Phoenix AZ 85053 11/2015-2/2018

Quality Assurance Auditor

Examine medical records and medical processes and regulations to identify inaccuracies and discrepancies, Working knowledge of medical records and terminology with the ability to work independently with strong communication & organizational skills.

American Service Industries – 2930 W. Imperial Hwy Inglewood, CA 09/2013- 07/2015

Account Manager of Security/Customer Service

Screened East West Bank and Fanny Mae's customers, sign in and direction to proper destination. Answered and forward calls. Managed all shifts and/or segment of guarding operations at job site, including supervision of subordinate officers. Responsible for direct supervision and training of security officers during duty shifts, provide regular on-going training for security officers in post, operations and safety topics, meet and or email with branch management and client representatives to review status and address perceived problems, inspect client sites as assigned to reinforce officer safety rules, adequate coverage and security supplies and equipment, security signage, and compliance with post orders, respond to calls for assistance, reports accident or injury, and significant incidents reported by security officers. Fill all open post and call-offs without using overtime. Personally do stand in on vacant posts when necessary to insure contracted coverage is provided. Conduct DETEX scans and downloads and activation of access cards. Have knowledge of Windex and Workspeed programs.

Andrews International - 2400 W. Dunlap Phoenix AZ 01/2007 – 01/2012

Armed Security Officer

Guard against theft and maintain security. Write reports of daily activities and irregularities. Patrolled assigned site on foot or in vehicle. Checked for unsafe conditions, hazards, and unlocked doors, and security violations. Observed and reported activities and incidents provided for the security and safety of client property and personnel. Preserved order and act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Escorted store personnel to desired destinations at closing hours. Crowd control, monitor cameras and create post orders. Opened and closed main lobby doors for the public. Issued and inspected badges. Apprehended and evicted violators from premises using force if necessary as well as circulated among visitors, patrons and employees to preserve order.

Activated and deactivated alarms as well as investigated any disturbances.

EDUCATION

Private security Training -Inglewood CA 2/2013

Guard Permit: 1776612 Exp. 06/30/2016

East L.A. Skills Center, Los Angeles, CA 2000- 2001

Certificate in Telecommunications/Telephone and Data Maintenance

SKILLS

Ability to maintain an accurate record of occurring incidents and maintain reports. Conduct external patrols to insure safety and theft preventions. Supervise security team to ensure accurate operations and safety. Excellent verbal and written communications skills.

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