425-***-**** • email@example.com
Seeking a challenging position as an Operations or Deployment Engineer with the possibility of career advancement.
Strong analytical and problem solving skills
Excellent communication skills
Develops and maintains strong customer relationships
Able to work well under pressure and to tight deadlines within a dynamic environment
Proactively seeks new skills and knowledge to increase performance capabilities
Dec 1017 – Present CEREBROSPHERE Seattle WA Product Consultant – SMSC
Providing technical expertise on SMSC/SIGTRAN configuration for new revenue based services in emerging markets. Leading design of HA architecture into overall solution. Develop containerized SMSC service using docker. Working to identify KPIs and provide tooling to generate system reports. Integrating system into overall monitoring system (Zabbix). Working to identify new opportunities such as USSD gateway which drive revenue (ARPU).
Feb 2017 – November 2017 Amazon Systems Engineer, AWS dev tools
Responsible for building out new regions for builder tools group
Build, monitor and manage critical infrastructure services on fleet of Linux servers, for use by Amazon retail website, Kindle and Amazon Web Services (AWS).
Identify and deliver automation improvements in maintaining large fleet of servers and write scripts to implement innovative solutions
Work with multiple service owners to expand their tools into multiple regions and availability zones.
2011 – 2015 Mavenir Systems, Redmond WA Operations and Deployment Engineer
•Coordinated certification and deployment of Short Message Service Center (SMSC) for an extensive legacy replacement initiative.
•Collaborated with sales, engineering and operations teams to manage projects and communicated directly with clients to validate their requirements.
•Deployed WindRiver Linux systems on an ATCA based architecture.
•Integrated legacy SMSC into messaging network via SIGTRAN (SS7 MAP) and SMPP
•Integrated systems into OAM network via LDAP, SNMP etc.
•Conducted integration testing before customer handoff.
•Worked with clients to define acceptance test criteria and created ATP (Acceptance Test Plan).
•Wrote bash and awk scripts to troubleshoot problems to provide immediate information from CSV formatted KPI files
•Participated in ATP activities, production deployment planning, installation and integration.
•Oversaw launch activities and facilitated partnership between customer and Mavenir Operations.
•Facilitated hand-off to customer support teams after successful launch.
•Provided ongoing support through upgrades, expansions and new deployments.
2011 T-Mobile USA, Bellevue, WA Senior Systems Engineer, System Design and Strategy
Utilized solid wireless network architecture, technologies, and concepts knowledge, including knowledge and understanding of interactions between GSM and Internet Protocol (IP) network elements.
Performed feasibility analysis of new services and platforms. Worked across multiple concurrent messaging projects in providing guidance and direct hands-on support for network and application needs.
Designed and tested products and applications related to data messaging technology.
Responsible for producing technical documents, including Requests for Proposal, Technical Requirement Documents, System Engineering Design Documents, and Inter-Operability Test documents.
Supported internal analysis by documenting options and impacts via research and definition of technical requirements.
Supported QA in test phase, troubleshooting and provided support and training to Operational teams.
Liaised with vendors to provide problem analysis in order to obtain timely delivery of software/hardware and system features per T-Mobile requirements.
Assured Linux based security and backup/restore features were compliant with T-Mobile requirements
2000 – 2011 Acision, Bellevue, Washington Deployment Engineer/Technical Team Lead
Deployed, implemented and maintained messaging (SMSC/MMSC and prepaid gateways) at several tier 1 carriers worldwide.
Served as regional subject matter expert on prepaid systems and protocols, including DIAMETER (SCAP, DCCA, Amdocs OCI), SPBP, LDAP and XML.
Provided second and third line level expertise in product architecture, including Red Hat Cluster Suite, Red Hat Enterprise 4.6 +, Informix, HP-UX and HP MC/ServiceGuard.
Wrote and maintained automated bash scripts to manage common daily issues e.g. file system usage, snmp alerts for DB problems.
Developed a variety of system tools based on perl and shell scripting.
Drove resolution of business critical issues, liaising with product management and other departments to achieve timely and appropriate solutions.
Worked with the following messaging products: MMSC,SMSC, PSA, CDS, CMS, BT, AAG and AFG.
Created solution specific documentation and provided support, training and consultation to both internal and external personnel.
Attained RHCT certification for RedHat Linux Enterprise systems.
Developed strong knowledge of HP based blade architecture
1999 – 2000 Sanderson Systems, Birmingham, UK Analyst/Programmer
Worked closely with customers to define, develop and deploy software critical to business needs.
Designed ERP software based on Informix and HP-UX.
1998 – 1999 Weir Systems, Birmingham, UK Analyst/Programmer
Analyzed and recompiled code for Y2K compliance.
Developed customized software based on customer business needs, working with internal departments to design and document requirements.
Worked with OpenVMS and AIX Unix.
Linux Operating System
HP-UX Red Hat 4.6 + Red Hat Cluster Suite (RHCS)
TCP/IP SQL Shell scripting (Bash/Ksh)
MySQL Informix OpenVMS TMS RAMSAN
HP Blades (Itanium, Pentium, AMD)
DIAMETER SMPP LDAP . SNMP MC/ServiceGuard HP Command View
SS7 (SIGTRAN/MAP). AWS EC2 AWS S3 DNS
B.Sc (Hons). Applied Physics, 1996
Coventry University, United Kingdom
Red Hat Certified Technician 2007
Cisco Certified Network Associate 2016