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Business Analyst

Springfield, Illinois, United States
November 15, 2018

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+1-217-***-**** • Chicago, IL

Innovating Processes • Managing Stakeholders • Leading Projects • Transforming Businesses

- Continuous Improvement embracing Sustainable Development Seeking leadership opportunities to advance company value with strong background in innovating business processes using latest frameworks & methodologies while fulfilling statutory and regulatory requirements. Education

University of Illinois, Springfield Jan 2017 – Dec 2018 Master of Science, Management Information System GPA 3.9 Jawaharlal Nehru Technological University June 2011 – May 2015 Bachelor of Technology, Electronics and Instrumentation Engineering Hyderabad, India Experience

Business Process Analyst Aug 2017 - Present

Illinois Department of Innovation & Technology (DoIT) Springfield, IL

• Successfully analyzed business processes of more than 15 divisions across Illinois Criminal Justice agencies investigating the problems and opportunities leading to Illinois IT Transformation.

• Worked independently to develop strong relations with stakeholders guiding them overcome inhibitions and apprehensions regarding statewide business process change while assisting in change management.

• As a liaison for business and functional management, resolved conflicts among stakeholders.

• Led elicitation sessions to gather process information in-depth and developed interactive dashboards.

• Managed applications in Enterprise Portfolio Management portal and classified Public Safety agency systems according to FEAF-II standards and reported the feedback to CIO.

• Performed risk assessment, lead end-user acceptance testing, and developed models in ArchiMate.

• Developed various business analysis and project management documents from scratch. Junior Business Development Analyst Feb 2017 - June 2017 Mythri LLC

• Remotely collaborated with a team of 20 in analyzing the business processes of a growing startup.

• As a part of executive team, developed plans and devised strategies to expand the customer base.

• With extensive knowledge of digital media landscape and social networking sites, implemented business development ideas to enhance the company's social media engagement with customers.

• Negotiated with stakeholders on behalf of the company and reported the daily status to the CEO.

• Successfully improved the process efficiency by 14 percent and maximized customer base leveraging social media and digital marketing.

Assistant Systems Engineer Jan 2016 - Dec 2016

TATA Consultancy Services (TCS) Hyderabad, India

As an ETL Ab Initio data migration developer: migrated data from existing ICMS system to new CRM and RBM stacks for landline, FTTH, and copper B2B customers leading to client business transformation.

• Evaluated As-Is and To-Be system environments and developed mapping documents.

• Developed, validated, and tested graphs in Ab Initio and fine-tuned entities for optimal performance.

• Managed production sandboxes via PuTTY using UNIX and Shell Scripting and collaborated with team members to create cross-entity plans and scheduled them in console.

• Resolved run-time issues and provided deployment support to teams located in multiple locations.

• Trained 2 entry-level developers providing in-depth knowledge transfer sessions for a span of 2 months.

• Successfully migrated 10 million customers’ data from existing product-centric system to customer- centric system with least amount of downtime and prepared technical design document (TDD). Instrumentation Intern July 2014 - Aug 2014

Bharat Dynamics Limited Hyderabad, India

As an Electronics and Instrumentation Engineering Intern,

• Studied the conventional methods that utilize oscilloscopes, UV and XY recorders to obtain parameters.

• Interviewed various stakeholders and analyzed the business needs in detail documenting the problems associated with existing tools.

• Defined the scope and documented the functional requirements for a new and improved Data Acquisition System with the help of subject matter expert (SME).

• Developed a request for proposal (RFP) and acted as a main point of contact and communicated with vendors and assisted in the procurement and purchasing process.

• Collaborated with vendor-side lead engineer to create training documents and presentations for staff.

• Successfully eliminated the limitations due to conventional process and reduced the need for frequent re-calibration and improved accuracy by limiting errors to under 1.3%. Control Instrumentation Engineer May 2014 - June 2014 Hetero Drugs Ltd Hyderabad, India

As an Instrumentation engineer with knowledge of measurement and calibration

• Collaborated with a vendor to calibrate the Pharma Storage Area for temperature and humidity.

• Under the guidance of procurement manager, analyzed the needs of the business and put together a budget for an advanced calibration system.

• Researched the products available in the market and helped procure a sensor-based data lodger system.

• Assisted in thoroughly testing the product under various environments to establish fault resistance.

• Successfully established a calibration protocol and implemented a relatively low-cost monitoring system. Logistics and Warehousing Intern May 2013 - July 2013 SBW Logistics Private Ltd Bombay, India

• At a small family-owned logistics and warehousing firm, shadowed the Director to understand the day- to-day business operations.

• Participated in business strategy discussions and made suggestions to resolve employee issues.

• Researched expansion opportunities and suggested locations for future offices. Skills

Microsoft SharePoint (Advanced), Access (Advanced), Word (Advanced), PowerPoint (Advanced), Outlook (Advanced), OneNote (Advanced), Project (Intermediate), InfoPath (Basic) Modeling Visio (Advanced), Bizagi (Intermediate), ArchiMate (Basic) Analysis Excel (Advanced), Google Analytics (Intermediate), Tableau (Intermediate), Power BI (Basic), Value Chain Analysis (Intermediate), Six Sigma (Academic knowledge), Lean (Academic knowledge), Buyer Utility Map (Intermediate), Porter’s 5 Forces (Advanced), Competitive Analysis Matrix (Advanced)

Life Cycle Agile (Advanced), Scrum (Intermediate), Waterfall (Advanced), Iterative (Advanced) Programming SQL (Advanced), C (Advanced), C++ (Intermediate), HTML (Intermediate), PL/SQL (Basic), Shell Scripting (Intermediate), Ab Initio (Advanced) Engineering NI LabVIEW (Advanced), NI Multisim (Advanced), PLC (Basic), SCADA (Basic), AutoCAD (Intermediate)

Areas of Expertise



Process Flow


Problem Finding

and Solving

Aligning ideas with

Business Goals





Conflict Resolution

and Negotiation





Customer Focused


Interpersonal Skills Business






Supply Chain




Business Roadmaps IT Transformation Risk Assessment Training Business Process


Business Process


Business Process




Awards and Recognitions

April 2018 (Individual effort)

Awarded by: Director, Office of Graduate Public Service Internship For outstanding performance as a Graduate Public Service Intern at Illinois Department of Innovation & Technology (DoIT).

December 2016 (Team effort)

Awarded by: Information Technology VP, Saudi Telecom Company In recognition of efforts and valuable contribution for successful launch of BSST Drop 5 - 'Tawasol Aamal for GSM with New Order Management' - The foundation for future EBU milestones. References

Darrin Turner - Bureau Chief (Illinois State Police)


Relation: Supervisor

Steve Buche - Chief Information Officer (Illinois Department of Innovation & Technology)


Relation: Supervisor

Srivalli Jyosyula - Branch Manager (TATA Consultancy Services)


Relation: Manager

Roghieh Gholami - Associate Professor (University of Illinois, Springfield)


Relation: Professor

Projects - Information systems

Illinois State Police - Illinois Sex Offender Registry (SOR), Illinois Violent Offender Registry, FLEET management System (FLEET), Evidence Management System (EVM), Arrest Shell, Indices, Traffic & Criminal System (TraCS), Lotus Notes to Outlook migration, Payroll & Timekeeping (Wage), Computer Aided Dispatch

(CAD), Open Query (OQ)

Illinois Prisoner Review Board - Business Process Redesign for complex parole revocation process (Morales) Illinois State Fire Marshal - Bomb and Arson Tracking System (BATS), Elevator Safety Management and Inspection System, Fire Department Education and Certification System, Fire Equipment Exchange Program, Fire Prevention Inspection System, Mobile Eyes, Jurisdiction Online, National Fire Incident Reporting System

(NFIRS), Progressive Microtechnology Innovations (PMI), Document Management and Workflow

(DocuWare), Underground Storage Inspection System (FACTS), and Learning Management System (LMS) Polmon Industries – Assisted the lead engineer in the process of designing, developing, testing, implementing, and troubleshooting various products, devices, equipment for Life Sciences Industries. Frameworks - National Institute of Standards and Technology (NIST) Criminal Justice Information Services

(CJIS), Personally Identifiable Information (PII), Payment Card Industry Data Security Standard (PCI DSS), Federal Tax Information (FTI)

Training - Industrial Automation (Plant automation), Control Automation (Design, development, and calibration), Manufacturing Process (Batch and continuous processes). Languages – English (Proficient), Hindi (Proficient), Telugu (Proficient) I hereby declare that all the above information is accurate to the best of my knowledge and belief.

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