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Engineer Manager

Aurora, Illinois, United States
November 15, 2018

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Anjali Yadav 630-***-**** *021 Amaranth Dr. Aurora, IL

Software Support & Implementations

Extensive experience in enterprise application support, implementations and consulting. A dedicated, hardworking team player and problem solver. My strong commitment to quality and client satisfaction allows me to be successful in all aspects of my career. Core Competencies & Technical Skills

Premium Application Support

Business & Technical Analysis

Technical Account Management

Project Management

Strategy and Customer Success

UCMDB, Service Manager

Data Archiving, eDiscovery

SQL DB, MongoDB,

Search Engines: Lucene, IDOL, SOLR

Python, SQL Scripting, Java

Professional Experience

Hewlett Packard Enterprise (Now Micro Focus) Nov 2016 - Current Application Support and Services Engineer

Providing application support and consulting on issues related to implementation, deployment, upgrades, functionality and usage of the software.

Managing business/client requirements to deliver a successful conclusion within timeframes specified in Service Level Agreements.

Handling technical support product escalations, prioritization.

Replicate reported issues with the development team to deliver solutions.

Documents customer cases and feature requests including actions taken on open cases and logging of resolutions in a clear and concise manner.

Diagnose and perform root cause analysis on high impact issues.

Document and contributes to the knowledge base in the support portal.

UCMDB, Search Engine, eDiscovery, IDOL, SOLR, Mongo, JIRA, SQL Query, Web, Python Hewlett Packard Enterprise May2015 - Oct 2016

Technical Account Manager

Focus on strong customer relationship by delivering with commitment and exceptional experiences with each interaction.

Planning customer’s product implementations, upgrades, identifying team members, & follow- through each interaction and keeping customer engaged.

Leading design and planning sessions with clients.

Motivate, mentor and manage team members to provide results under aggressive deadlines while maintaining quality and high customer satisfaction.

Providing feedback to improve customer delivery by identifying gaps and recommending changes in process & training.

Leading monthly and quarterly review meetings with assigned accounts.

Subject Matter Expert for Emails & File Archiving, HPCA, EAS, eDiscovery, Document Management, IDOL Search, SQL

Hewlett Packard (Autonomy) Oct 2012 - April 2015

Software Support Engineer

Provided software support to customers and partners on HP Archiving Solutions and Search Engine.

Providing sizing and infrastructure recommendations to successfully implement the solution.

Creating performance benchmarks, analyzing field implementations and developing best practices.

Providing feedback to engineering on issues and product limitations encountered at customer sites while implementing and supporting products.

HP Email and Data Achieving, IDOL Search, Document Management Capax Global (HP Partner) July 2011 - Sep 2012

Technical Consultant

Provided software support and on-site consulting to implement the eMail and Files Archiving and search solutions.

Working with the HP team on implementations.

Maintain documentation, instructions, settings and configurations as they relate to product installations.


Masters of Commerce (Business), Vinayaka University

Bachelor of Commerce (Business), Delhi University

Associate Degree, Computer Information Systems, Truman College Chicago

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