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Desktop Support Engineer

Karachi, Sindh, Pakistan
November 15, 2018

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Syed Ali Mustafain

Area: Karachi Pakistan

Mobile: +92-333-***-****

WhatsApp: +971*********


Skype: ali.mustafain


A challenging and rewarding position within a dynamic group utilizing the skills developed through educational background and work experience, allowing professional growth and career advancement with an opportunity to excel.


oEnterprise level, using active directory design, implementation and support

oWorked with the management team to develop security policies and conducted network systems

oGroup Domain controller, web server and ANTIVIRUS server

oStorage Array Networks (SAN), NETWORK Attached Storage (NAS)

oConfiguration, troubleshooting, supporting and installing servers.

oChoose the appropriate course of action to take to resolve installation failures, Bootfailures, Configuration errors, Connectivity problems, AS problems, Resource access and permission problems, and Fault-tolerance failures

Fault-tolerance methods include:

Tape backup


Stripe set with parity

Using the Event Log service

Extensive working experience with routing protocols like RIP, OSPF, EIGRP and BGP.

Working experience and knowledge of protocols like ATM, Frame-relay, Site-to-site VPN and VTP.

Expertise in troubleshooting technical problems/Desktop Support/N-series Printers and implementing projects.

Extensive experience of VLANs, Spanning Tree Protocol, Ether Channels, VPNs.

Excellent working knowledge of TCP/IP protocol suite and OSI layers.

Troubleshooting knowledge and experience of Windows XP, Vista, 7,8 and Applications like DNS, DHCP

Good knowledge of Windows Server 2003/2008/2012


Bachelors in Computer Science

Usman Institute of Technology, Hamdard University, Karachi

Intermediate - Pre-Engineering Bahria Foundation College, Gulshan-e- Iqbal, Karachi.

Matriculation – Science

White House Grammar School, Karachi.

Professional Experiences

TAWAZUN HOLDING & Subsidiaries (Under the visa of Teknip Technologies Pvt Ltd),,

I T Technical Engineer: (August 3rd 2014 to May 2017)

Work Responsibilities:

Responsible for taking Backups and Tape rotation.

Diagnose and resolve technical issues.

Taking small to medium IT Project as instructed by IT Manager.

Providing Different level of support to user which include Server Support, Desktop

Support and MS Exchange Support.

Setting up new user account, new systems as per the company policy.

Responsible for conduct Fault-finding to laptops and desktops, report faults and maintain logs on servers, desktops and laptops. Ensure all logs for equipment and user are maintained.

Creating purchase requisitions for IT hardware/software. Ensuring all software purchased

Licensing is recorded and maintained.

Exchange server mailbox maintenance including archiving mailboxes.

Setting up new users and disabling expired accounts in accordance with HR requirements.

Perform regular security monitoring to identify any possible intrusions.

Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.

Perform periodic performance reporting to support capacity planning.

Report all issue related to Smart Board and Arrive Control Point to vendor; follow up with them until issue is resolved.

Handling AV system and recording devices in Auditorium.

Implementation of Secure Print Management service and deployed Mobile Printing services as well.

Monitoring the programs for IT Helpdesk Management.

Providing support to legacy applications and adhering Incident Management process.

Maintain SLA attainment & process documentation / information presentation

Gravity IT Solution October 2012 to July 31st2014:

Network Engineer

•Provide IT support to end users, related to hardware, software and network troubleshooting

•Installation and configuration of operating systems and back office application to different Companies for example

Gravity Real Estate Brokers,

Julia and Kalla Interiors,

Vibes Events etc.

Work Responsibilities:

oManage and supervise technical team for low current, and network projects

oAnalyze drawings and quantity takeoff

oDesign a solution for structured cabling (Copper & Fiber)

oDesign a solution for security system and Access Control ( IP & Analog CCTV)

oPrepare project timeline and meet time frames

oCCTV & Access Control Configuration

oPrepare quotations

oIP/Analogue Telephone System Design and implementation

oHardware/software installation, configuration and troubleshooting.

oLaptop Support including handheld devices including Blackberry installation and Support.

oEmail Client Management on end users’ desktops/laptops.

oEnsure compliance of IT policies and procedures using compliance checklists.

oNetwork Infrastructure maintenance.

oMaintain Active Directory with group policies.

oSetting up user accounts, permission and passwords.

oAntivirus management on end users’ desktops/laptops.

oSuggesting & providing IT solutions to business and management problems.

oAnalyzing and resolving faults, ranging from a major system crash to a forgotten password.

oUndertaking the routine preventive measures & implementing, maintaining network security. Particularly when connected to internet.

oSupervising other staff, such has Help-Desk Technicians.

oWorking closely with other departments and collaborating with IT staff.

oPlanning and Implementing Future IT development and undertaking Project work.

oEnsuring that all IT equipment complies with industry standards.

oEnsuring the most cost effective and efficient use of server.

Scilife Pharma Pvt Limited June 2009 to April 2012:

IT Support Officer

•Provide IT support to end users, related to hardware, software and network troubleshooting

•Installation and configuration of operating systems and back office application

Work Responsibilities:

•Hardware/software installation, configuration and troubleshooting.

•System audit and ensure standard company policy.

•Establish connectivity ePO with LDAP to import all Active Directory User on MacAfee ePolicy Orchestrator.

•End user backup, data security and patch management.

•Ensure compliance of IT policies and procedures using compliance checklists

•Review and understand vulnerabilities and new threats (virus, worms, malware, exploits, attacks, etc.) as they are released, and work closely with vulnerability management, Patch Management, Firewall and Event Correlation products to ensure the environment is protected against new and existing threats. Updating security policies, procedures, and standards on a periodic basis. Create custom reports and presentations to management

•Push Agent and Virus Scan on all Client Machine through Mcafee Policy Orchestrator.

•McAfee ePolicy Orchestrator (ePO) administrator. Responsibilities include the install and setup of servers, storage and required infrastructure.

Manage and provide support for McAfee Antivirus.

•Antivirus management on end users desktops/laptops

•Email Client Management on end users’ desktops/laptops

•Desktop Support (Windows 7, XP, Office Suites, Multimedia open office and other productivity applications)

•Laptop Support including handheld devices including Blackberry installation and Support.

•Vendor dealing

Getz Pharma Pvt. Limited 5th December 2007 to 30th May 2009: Desktop support Specialist Provide IT support to end users, related to hardware, software and network troubleshooting.

•Installation and configuration of operating systems and back office application

Work Responsibilities:

•Hardware/software installation, configuration and troubleshooting

•End user backup, data security and patch management

•Antivirus management on end users’ desktops/laptops

•Email Client Management on end users’ desktops/laptops

•Desktop Support (Windows XP, Office Suites, open office and other productivity applications like SAP)

•Laptop Support including handheld devices

•Ensure compliance of IT policies and procedures using compliance checklists

•Network appliances basic troubleshooting and maintenance

•End User Training related to Outlook, Windows and related office applications

•Network Infrastructure maintenance

•System Audits and corrective measures implementation

•Maintain logs of all applied software updates/patches updating end users’ desktops, laptops and handheld devices

•Palm Treo 680 basic installation and troubleshooting

Hub leather Private Ltd 27th Oct 2007 to 4th Dec 2007.

•Worked in Hub leather Private Ltd a group company of MIMA as a Data Entry Operator for six weeks.

Extra-Curricular Activities

•Got certificate for being an Active team Member of SAP in implementation In Getz Pharma (Private) Limited.

•CCNA Training.

•MSCE Training.

•ITIL Knowledge.

PERSONAL Information

Father’s name: Syed Sardar Asghar

Date of Birth: 11th Oct, 1984

Marital Status: Married

Nationality: Pakistani

LANGUAGE PROFICIENCY: Skilled in English, Urdu & Hindi-Speaking.

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