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Quality Engineer Customer

Cynthiana, Kentucky, 41031, United States
November 17, 2018

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Tammy A. Davis


Working directly with customer Toyota on all customer issues and updating all Toyota systems for Corrective actions.

Management of supplier APQP process during launch/engineering changes for GM

10+ years’ experience with both in house and customer Quality and APQP

PPAP,FMEA, APQP documentation and auditing

Documenting and control of all GM supplier Run at Rate information from manufacturing and corporate

Monitored and tracked all production part returns utilizing GM database programs and Microsoft Excel

Adherence to TS requirements

Handled On site management of troubled suppliers

Experience in Software/hardware knowledge for cluster and HUD assembly, injection molding interior supplier, machining, aluminum casting, metal stamping


Cooper Standard, Mt. Sterling Ky 06/2018-10/2018

Mass Production/Supplier QE

Primary Duties and Responsibilities:

Working directly with customers dealing with all customer concerns and supporting any launch activities.

Updating and entering all information into customer and Cooper Standard data bases. Customer base including GM, FCA, Toyota, BRP, Zoox and multiple intercompany.

Provide support to manufacturing floor, engineering and launch managers.

Monitor and provide support manufacturing floor process for conformance to customer requirements.

Provide all quality documents to the manufacturing floor such as control plans and quality alerts and support building work instructions.

Participate in Advance Product Quality Planning (APQP)

Prepare and submit Production Part Approval Process (PPAP) packages ensuring all elements are met to customer expectations.

Working with cross functional teams to address all corrective actions (8D, 5Why etc.) for all customers.

Performing Layered Process Audits (LPA) and addressing any corrective actions

Monitoring and reporting out on all Quality scorecards for customers

Comply and support all elements of TS19649 and ISO 14001

Performing Supplier Quality duties with a large supplier base

Establishing and implementing process control plans and supporting on PFMEA

Adient Seating Plant, Georgetown KY 10/2017-4/2018

Contract Aerotek Engineering

Mass Production QE

Primary Duties and Responsibilities:

Working with plant, QT, Engineering to understand and problem solve issues from the Customer Toyota (TMMK)

Working directly with SQEs, and TMMk to update all QPR in the QIMS system

Participate in customer audits and visits.

Being at the customer for trials and problem solving activities with the SQE

Become familiar with the commodity to participate in technical discussions and risk-based decision making

Identify areas and opportunities to improve quality system processes

Trend, analyze, and report on quality data in order to improve product and process; develop recommendations based on data analysis

Provide management with status updates on assigned responsibilities and goals and escalate issues in a timely fashion

Own and/or coordinate all QPRs to Toyota

Nippon Seiki International, Troy, MI 10/2012-03/2017

APQP Customer Quality Specialist

Cluster and HUD supplier Tier 1

Primary Duties and Responsibilities:

Monitors and tracks all Customer APQP milestones, timing, and deliverables to comply in time with documentation and submission to the Customer for all NS plants and Tier 1 Suppliers.

Supports any Customer APQP events at al NSI North America locations.

Reviews and delivers any APQP documentation that needs to be posted in Customer portals or delivered to the Customer.

Coordinates communication between Customer and NS Manufacturing locations in regards to new programs APQP Quality / PPAP submissions.

Supports in capacity planning with manufacturing locations for new quotes and existing business capacity studies.

Coordinates communication between Customer SQE and NS Manufacturing locations in regards to current programs, engineering changes, and PPAP submissions. Including all milestones and timing for all NS North America facilities

Supports new and current Program Customer Part Submission to the Customer.

Confirms all PPAP package elements are complete and available for Customer review at any PPAP submission depending upon Submission level.

Defines MSA per Customer Drawing requirements for New Programs.

Supports requirements for Customer Past Problem History.

Monitors and ensures Customer IMDS Compliance.

Supports Customer Run at Rate events when required.

Supports Customer data entry (GM GQTS, etc) for proper PPAP status and updates.

Works with Program Managers to manage program timing and other APQP requirement’s.

Performs other duties as assigned.

General Motors, Pontiac, MI 11/2006-09/2012

Supplier Quality Engineer (Contract)

(Brought back for the same manager on every assignment with GM)

Readiness Coordinator/SQE 01/2011-09/2012

Supported the NA Supplier Quality Transmission team in any and all commodities as SQE where personnel were short.

Handled troubleshooting and assisted suppliers on site with any and all issues related to production, quality etc.

Run @ Rate team expert for transmission group

Handled tooling audits

PCPA, GP-12, QSB, and Audits

Implement strong quality systems in suppliers to GM

Worked directly with Black River Plastics, Plastech, Blue Water Plastics, Alliance plastic, and Valtech

Supplier Quality Engineer 04/2010-06/2011

Handled 100% on time PPAP

Proactive PCPA audits

GP-12 audits

Transmission group R&R subject matter expert

LAID OFF 12/2009-4/2010

Supplier Quality Engineer 03/2009-12/2009

Supply base including plastics, metal stamping and dress parts for transmission

Quality management of both current and launch suppliers

Helping and approving PPAP for suppliers

Management of supplier APQP process during launch

Dealing with current quality supply issues

Working with both old supplier and new supplier during tool moves

On site management of troubled suppliers

Tooling audits

QCP and PCPA audits of suppliers at their sites

Helping to implement strong Quality systems in suppliers to GM

Supplier Quality Engineer 11/2007-04/2009

Managed all GP-9 process for Powertrain Transmission

Documented and control of all GM supplier Run at Rate information from both suppliers and SQE’s

Reported to directors of GMPT the status of suppliers’ capacity during current production and launch of programs.

Handled On site capacity issues

The management and reporting of launch issues and PPAP status for the transmission

Supplier Quality Engineer 11/2006-11/2007

Worked with financially troubled supplier - Tool Move Coordinator

Managed the move of General Motors Tools from current supplier to successor supplier with SQE and purchasing

Brought the new supplier to the Business Transfer Approval Board preparation of all paperwork

Worked with the Powertrain plants to schedule and execute all necessary trials

On site operations management - of current supplier

Participation in strategic meetings with risk management for execution of moves

Assisted with suppliers to maintained quality at all levels

Mayco Plastics, Sterling Heights, MI 09/2005-09/2006

Quality Engineer – Safety Restraints

Customer base of TRW, Autoliv, Delphi, Lear for Airbags

Customer base of TRW and Delphi for Bezels

Representing Mayco Plastics to the customer QA function, attending customer required meetings.

Attending AAR reviews with the customer.

Managed warranty claims

New program launches

PPAP,FMEA, APQP documentation

Implementation and follow through of CAR/8D/Countermeasures

Process Development

Adherence to TS requirements

New Program Launches

Coordinate testing with outside sources for IMDS and ES testing

Coordinated Government regulated air bag covers for O.E.M.s and main suppliers

Collins & Aikman, Athens, TN 06/2004-07/2005

Quality Engineer

PPAP/SQAM/ANPQP as a Tier 1 Supplier to automotive

Warranty Analysis - Nissan, GM

Program launches, engineering changes

Customer relations

Supplier quality

Implementation and follow through of CAR/8D’s/Countermeasures.

Process Development

Problem solving both with customers and suppliers.

All quality documentation required

Toyolex Industry Corp., Lexington, KY 11/2002-07/2004

Quality Control Manager

PPAP/SQAM as Tier 1 supplier to 5 Toyota facilities

Customer and supplier relations

Implementation and follow through of Corrective actions.

ISR submission for new parts for Subaru.

Program Launch / Program manager/Process development

Johnson Controls, Georgetown, KY 02/2002-10/2002

Quality Engineer

APQP,PPAP Coordinator including exit PPAP during closure

Customer relations

Problem Solving

QS 9000 standards

Program Launch


Eastern Kentucky University Richmond, KY 1995-1999

A.S. Quality Assurance

B.S. Manufacturing Technology with option in QA - not complete


Gage Calibration Certification – Mitutoyo

ISO/QS 9000 Internal Auditing Training

Principles of Quality Management - Maysville Comm. College

SQAM Training –TMMNA

SQIDS Training - TMMNA


ISO 14001 in plant training

ISO 14001 internal audit training

Lean Business Systems workshop

QSB training - GM


Design of Engineering workshop

SWE Training – GM

GSPC E-1804 training - GMU


Principles of Quality Pyramid training – GMPT

GP-9 – GMU

PFMEA Development – GMU

Control Plan Development - GMU

2008 -2009

Red X Apprentice training – GMU

GP-9 training-GM

GART warranty training-GM

PPAP training – GM

GQTS Training-GM

GM 1411 Training -GM



Quality Engineer

Employment Dates

05/10/1999 - 07/09/2001

Presently Working: No


David Blackburn - President

Job Duties/project description

Tammy worked as an assistant quality manger doing Inspections, documentation management/organization, and auditing for all the ISO 9000 processes Assisted in the development of metal fabrication materials covering prototype tool development, weld inspections, gauge calibrations, Trane pans, and Denyo generators.

Work Quality and Quantity

It was a pleasure to work with her and she constantly learned on the job to get her where she is today, she was able to handle multiple tasks and never had a second thought about giving her more work.

Strengths and Abilities

She was at the beginning stage of her career, but handled everything that came her way

Her people skills and capacity for learning was great.

Initiative, Cooperation, and Communication

There was never a question or problem toward her initiative or communication, wouldn't have hired her if that was an issue.

Tammy worked well in a group or on her own.


Never an issue, she can be counted on.

Additional Comments

Would rehire in a heartbeat.

Mayco Plastics


Quality Engineer

Employment Dates

09/05/2005 - 09/29/2006

Presently Working: No


Don Mosner - Manager

Job Duties/project description

Tammy was a Quality Engineer dealing with TRW and Autoliv as well as with floor inspection. She had constant interaction with clients.

Work Quality and Quantity

I never had any issues with Tammy's quality of work, she took a lot of pride in what she did and it always showed in the end result. She is very diligent and shows a lot of attention to detail.

Tammy always kept up with all projects and deadlines that were set for her. Whenever one of our clients had any issues she would drop everything and would tend to it until it was resolved.

Strengths and Abilities

Tammy is a very technically sound Quality Engineer

Tammy's greatest strength is her knowledge of APQP and PPAP documentation.

Initiative, Cooperation, and Communication

Tammy is as a problem solver and if I assigned her something I knew I could walk away and things would be taken care off.

Tammy got along with everyone in here, she's very friendly and personable. Tammy is always willing to lend a helping hand. She was well liked by everyone here as well as our customers.


Tammy is very reliable and dependable. I could always count on her.

Areas for Improvement

None come to mind

Additional Comments

Tammy is someone that I would bring back if we were busier.

Reference Check for TAMMY DAVIS

Reference Check for TAMMY DAVIS

Reference Check for TAMMY DAVIS

Contact this candidate