SUSAN SPODDIGLANE

MOBILE: 650-***-**** EMAIL: ac7oxg@r.postjobfree.com LinkedIn Profile

My Guided Troubleshooting Tool https://mysupport.netapp.com/GPS

Dynamic Unix and Linux Administrator with 10+ years of enterprise level systems experience

Demonstrated expertise providing excellent enterprise level customer system reliability, robustness, recoverability and complex technical support. Skilled at improving customer processes and procedures to increase efficiency and lower cost. Strong experience for industries including enterprise level storage, telephony, storage to Unix connectivity software expertise and high availability systems in financial and regulatory environments.

TECHNICAL SKILLS

9+ years UNIX, Linux, Solaris, HPUX, SUSE, RedHat, BSD, Goobuntu, DyNIX Administration

Shell Scripting in Bash, ksh, csh

NetApp Storage Administration (NAS/SAN) iSCSI RAID

SAAS IAAS WebLogic WebObjects Apache Tomcat, Tuxedo BEA Oracle Fusion Middleware

Networking Load balancers TCP/IP NFS OSI Troubleshooting

DNS Bind Sendmail Telephony Frame Relay ACD and IVR systems

Storage systems SAN/NAS NetApp Storage and Reliability Software Cluster mode SnapMirror Backups Veritas Volume Manager Veritas Cluster Manager

Troubleshooting Reading straces, Traceroute packet traces when troubleshooting network issues

System optimization Performance Tuning

Service Delivery SLA Adherence Documentation Operational Support Comprehensive Root Cause analysis Team Leadership Training OEM systems Vendor Management Service Now

EXPERIENCE

NOAA (CyberData) College Park, MD 10/18 – present Sr Linux Administrator VI

Maintaining uptime and performance improvement on the complicated multitiered systems utilized to service NOAA’s mission. Troubleshooting network, website, server and storage issues for unique applications and developed software used by meteorologists as well as the public. Synchronizing main sites’ configuration and performance to yield a seamless effective user experience for the public, pilots, navigators, scientists and meteorologists using NOAA’s data systems.

Cadence Design systems San Jose, CA 04/18 – 09/18 Infrastructure Manager

Planning, testing and coordinating customer deployment in virtualized CAD environments. Hands on systems work and well as daily management and coordination of network, storage, and platform engineers performing essential build and deploy functions in the environment. Troubleshooting customer facing systems composed of a mixture of virtual hosts, storage and databases which are then perform virtual blueprint renderings for manufacture. Responsible for uptime and scalability of computational systems creating engineering quality blueprints for semiconductor manufacture and testing.

Ellucian Maitland, FL. 07/17- 01/18 Cloud Service Delivery Lead

Lead steady state Service Delivery team of DBAs, system engineers, network engineers, application technicians for cloud customers on AWS and WebLogic based CRM and ERP installations. Delivery involved VMWare, WebObjects, Oracle, RHEL, Java, J2EE, and third-party billing software and Banner--Ellucian's proprietary software.

Supporting universities’ Cloud and on-premise systems. Cloud technology teams to university officers Adviser

GOOGLE INC. Sunnyvale, California 02/2015 –02/2017 Systems Manager

Provided quality IT service and support to external and internal customers on systems running Goobuntu and Oracle. Managed data centers and developer alignment for over 100 new servers’ installations for two data centers. Building systems and capacity planning systems to perform complex financial transactions. Testing with third party products and OEM solutions in a newly combined service for financial users at Google including Sendmail, LPS, DNS (Bind) and firewalls. Tested builds and build automation on Goobuntu systems

Achievements:

Planned upgrade of expiring Oracle 11g-class versions and subcomponents including Java, SSH

and HFM. Insured systems were sized for expected memory, CPU and storage needs. Tested JAVA and script jobs functioned after each upgrade phase, modified jobs as needed to overcome changes. Established update processes and procedures to maintain production systems while ensuring SEC and SOX compliance. Results: Reduced outages to one/quarter.

Developed software and procedures upgrade for internal SOX compliant and production systems. Worked with vendor to build a new software version for unique hardware environments. Tested and launched upgrade featuring Google support and vendor escalation assistance. Results: Improved recovery time from hours to minutes, improved reliability and version quality

NETAPP INC. Durham, North Carolina 03/2005 –01/2015 Storage Support Engineer and Trainer

Developed Technical Training for new Engineers assisting customers with storage management

Including virtual storage management for clients’ remote hosts, VMWare, Windows virtual hosts

Subject matter Expert in Unix > NetApp cloud and on-premise host > storage connections and permissions issues

Technical Troubleshooting knowing VMWare, ESX and cloud technology, network, software, hardware

Developed technical solutions for customers during mission critical production outages.

Taught TCP/IP, DNS, Unix 101 and mixed environment NAS file permissions classes

Developed Detailed Non-Disruptive DOT and CDOT upgrades for hundreds of customers

.

Achievements:

Launched NetApp’s Guided Problem solving Tool

Improved customer satisfaction from 86% to 98%, lowered callbacks and reduced cost.

Taught Unix 101, NFS 101, and other Unix based classes to engineers onboarding in center.

Created training and troubleshooting mechanisms allowing seamless outsource of NetApp’s technical work.

Sr Unix/Linux Administrator Positions

CCB / SUNTRUST BANK Durham, North Carolina

Integrated Unix and Linux systems which were part of original regional bank with new parent company’s systems. Developed homogenized stack configuration in Xoriant systems, Oracle databases, security servers, bank’s webservers

Managed HP Blade center blades running a combination of HPUX and SuSE.

Used Jumpstart, diskless workstation and golden images to install new LAMP systems and cluster nodes

Planned seamless account process unification without system interruption. SuSE Linux, AIX, HP UX Systems

GSK Durham, NC

Sr DNS administrator

Merged 135,000 IP addresses and 50+ domains together into a unified system. Wrote scripts to create change control and versioning capabilities.

White House (Executive Office of the President of the US)[Northrup Grumman] Washington DC

USPS [Northrup Grumman] Raleigh, North Carolina

Maintained clustered Solaris & Oracle systems providing 1-800-ASK-USPS information base to customers.

Reduced telephone inquiry cost $24 million/month by streamlining 9TB database system to increase efficiency.

EDUCATION B.A. North Carolina State University, Raleigh, North Carolina

Veritas Volume manager NetApp Data protection Certification Solaris 8 administrator

PROJECT MANAGEMENT: PMA Program Manager Associate PMP training Lean Sigma training

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