Customer Service Administrative Assistant

RANYA HALAWA

EMAIL: ********@*****.*** CONTACT: 780-***-****

Work experience

ALJALAA PHARMACEUTICAL CO, Gaza Oct 2000 Jan 2006

Receptionist and Administrative Assistant

Able to act as a professional welcoming first point of contact for casual visitors & partners who come to the office.

Can communicate effectively with colleagues, foreign companies, different departments and senior managers.

Proficient using Microsoft Office and also knowledgeable of the latest office procedures

Mail, fax, or arrange for delivery of legal correspondence to clients.

Receive and place telephone calls through a multi-line switch board.

Organize and maintain documents, and case files, draft and type office memos.

Make photocopies of correspondence, documents, and other printed matter.

Proficient using Microsoft Office knowledgeable of the latest office procedures.

Supporting the overall team with administration duties including minute taking, online research & data entry.

ALJALAA PHARMACEUTICAL CO, Gaza Jan 2006 Jun 2010

Public relations officer

Coordinating all public relations activities

Dealing with inquiries from the public and various foreign organizations, companies and distributors

Build relations with leaders to grow industry awareness

Establish strong relationships with both local and national business associates

ALJALAA PHARMACEUTICAL CO, Gaza Jan 2010 Aug 2018

Executive general manager

Managing, planning and coordinating administrative procedures and systems.

Recruiting and training personnel and allocating responsibilities and office space.

Assessing staff performance and providing coaching and guidance to ensure maximum efficiency.

Ensure the adequate flow of information within the company to facilitate other business operations.

Manage schedules and deadlines.

High level of accuracy, competency and confidentiality along with the ability to work within a big team.

Effective planning, delegating, coordinating, staffing, organizing and decision making.

Education

Bachelor of English Language and Arts Sept 1996 Jun 2000

Hashemite University of Jordan

Accumulative Average : 99.25%

References

References available upon request.

Skills

-Motivated self-starter with positive attitude contributing to a supportive work environment

-Excellent oral and written communication skills

-Strong work ethics

-Work well under pressure

-Strong attention to detail

-Strong team member, able to lead, motivate others as well as work independently

-Effective client liaison, strong interpersonal, presentation and public speaking skills

-Proficient organizational and time management skills

Professional Summary

Dedicated, ambitious and driven professional who can create value from day one and who is eager to further develop my career. An efficient office administrator who can ensure that everything behind the scenes of a successful company is running smoothly. I have extensive experience of working in a busy reception environment and during my career have worked for a Pharmaceutical company. In addition to this I have the ability to organize own time, prioritize workloads and work to tight deadlines whilst maintaining high levels of attention to detail. Accomplished and energetic, with a solid history of achievement in various fields. Motivated leader with strong organizational and prioritization abilities. Responsible, proficient, passionate and motivated, with a drive for excellence. Dedicated assistant with 18 years of experience combining management and customer service. Open to constructive feedback & always listening carefully to what senior managers have to say. Having a proactive and positive approach to work duties and prepared to go the extra mile to achieve success. Able to prioritize a demanding workload and can pinpoint key tasks that have to be done before everything else. Dynamic individual who has eye for detail and who is meticulous in following up queries, duties and tasks

MESSAGE

Dear Sir/ Madam

As a skilled and enthusiastic Office Administrator with 18 years of experience within an office environment, it is my pleasure to submit the enclosed resume for your review. My background and dedication definitely position me to significantly impact in this role.

With my experience and credentials, I am well prepared to dedicate myself to the highest standards of office management and administration for your esteemed company and exceed your expectations for this position. I look forward to discussing my qualifications in further detail. Thank you for your consideration.

Sincerely,

Ranya A. Halawa

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