An information technology professional with over 15 years of experience seeking a position as a
HIGHLIGHTS OF QUALIFICATIONS:
More than 15 years of experience in a distributed and mainframe systems environment in a financial institute
High level of written, presentation and verbal communication in English language
Strong understanding of system design and application development life cycle
Excellent time manager
Diligent and detail-oriented
Highly proficient in both development and maintenance environments including project leading responsibilities
Knowledge of core banking and debit card processing
Organization of tracking implementation, resource plans, cost and effort estimates
Strong analytical, organizational and problem solving skills
Highly flexible and adaptable when dealing with change in a new environment
Extensive Windows experience
Expertise in MVS, TSO/ISPF, COBOL, Hogan, Syncsort, CICS, JCL, Endevor, Fileaid, Easytrieve, Visio
PROJECT DEVELOPER / BUSINESS SYSTEMS ANALYST Sep 1999 – Aug 2017
Standard Chartered Bank Hong Kong
Business Systems Analyst:
Supported core banking business in retail and corporate, created technical solutions that meet the business requirements and IT standards
Coordinated with various internal stakeholders: (EG: IVR, ATM, Cheque/Cash Deposit Machine, Internet-Banking, Teller system) to facilitate online banking via channels
Documented and communicated technical solutions to internal and external teams
Worked with business units to identify and analyze complex issues/problems; designing and implementing solutions
Resolved problems pertaining customers’ complaints and business issues
Identified for optimizing business and systems effectiveness proactively.
Project management involved Functional Specification, Technical Specification, Coding, Testing, and Implementation to cope with Business Request Definition
Led projects for Online Banking facilities in back-end process thru channels from Internet Banking, IVR, Teller Systems, and ATM.
Worked in team and independently in analyzing business requirements to provide cost effective solution
Provided training to systems staff and business users
Led project and designed banking facility to interface with Internet Banking system. Achieved successful implementation without issues and resulted with permanent employment from contracted position.
Awarded for quality work engaging in Disaster Recovery Procedure (Mainframe Platform) to coordinate with various application stakeholders and external vendors.
Awarded for developing ad-hoc process for data extraction required for DPS (Deposit Protection Scheme) compliance.
CONTRACT SYSTEMS ANALYST Feb 1999 – Aug 1999
IBM Limited Hong Kong
IBM as a vendor to provide services to Dao Heng Bank for Accounting System upgrade enhancement, I worked in a project development team for analytical study, coding, testing and implementation to meet client (Dao Heng Bank) system requirement
CONTRACT SYSTEMS ANALYST Feb 1998 – Dec 1998
Hong Kong Hospital Authority Hong Kong
Y2K project management that led 6 technical staff to enhance the Human Resource system of Hong Kong Hospital Authority
Project involved impact analysis, coding, testing, coordination and implementation
Streamlined testing strategies to cope with precise testing results to meet with Y2K requirements in a timely basis
DEGREE – BACHELOR OF ARTS IN COMPUTER SCIENCE
York University, Toronto, Canada